Fisher Auto Parts

For residents and automotive professionals in Uniontown, OH, and the surrounding areas, Fisher Auto Parts serves as a local outlet for a wide array of automotive components and supplies. Located at 13020 Cleveland Ave NW, Uniontown, OH 44685, USA, the store can be reached via phone at (330) 699-4577 or mobile at +1 330-699-4577. While categorized under "Auto Repair Stations," Fisher Auto Parts functions primarily as an auto parts store, providing the necessary goods for vehicle maintenance, repair, and customization, thereby directly supporting both DIY enthusiasts and professional mechanics who perform the actual repairs.

The role of an auto parts store is crucial in the automotive ecosystem. It bridges the gap between manufacturers and consumers, ensuring that the right components are available to keep vehicles on the road. Fisher Auto Parts, in this capacity, aims to offer a diverse inventory of parts and accessories to meet the varying needs of the local vehicle owners, whether for routine upkeep or more complex repairs.

A typical auto parts store environment is characterized by shelves stocked with various automotive components, tools, fluids, and accessories. The goal is to provide a readily accessible inventory for customers, often organized by vehicle system or part type. The staff in such stores are usually expected to be knowledgeable about vehicle parts, helping customers identify the correct items for their specific make and model.

However, the customer experience at Fisher Auto Parts, as indicated by the provided reviews, presents a mixed picture. One detailed review highlights significant communication and customer service issues. This customer's multi-visit attempt to obtain working rearview mirror adhesive resulted in frustration, stating, "The one employee said something very rude and disrespectful to me and the adhesive still hasn't worked. I've tried four times now. I will never return to this store." This experience points to a breakdown in both product efficacy (despite following instructions and receiving employee assistance) and respectful customer interaction. It suggests that while basic courtesies might be present initially, challenges in problem-solving or repeated visits can lead to a negative customer service outcome, including perceived rudeness and disrespect.

Conversely, another review offers a positive perspective, stating, "Thank you, Heather Renee, for your quick service. Our company uses her for all of our automotive needs. Highly recommend." This contrasting feedback suggests that individual employee performance significantly impacts the customer experience. While one customer had a negative encounter, another highlights exceptional service from a specific staff member, indicating that positive interactions and efficient service are indeed possible at this location, particularly for recurring business clients who rely on them for consistent "automotive needs."

As an auto parts store, Fisher Auto Parts offers a broad range of goods crucial for vehicle operation and repair. These commonly include:

• Engine Components: Such as oil filters, air filters, fuel filters, spark plugs, belts, hoses, and various sensors.
• Brake System Parts: Including brake pads, rotors, calipers, brake fluid, and brake hardware kits.
• Batteries and Electrical Components: A variety of car batteries for different makes and models, along with alternators, starters, and lighting components.
• Fluids and Chemicals: Engine oil, transmission fluid, coolant, power steering fluid, brake fluid, windshield washer fluid, and various automotive chemicals and additives.
• Suspension and Steering Parts: Shocks, struts, control arms, ball joints, and tie rod ends.
• Exhaust System Components: Mufflers, exhaust pipes, and catalytic converters.
• Tire Accessories: Tire repair kits, tire pressure gauges, and sometimes tire valve stems.
• Maintenance Tools and Equipment: Basic hand tools, diagnostic tools (e.g., OBD-II scanners), floor jacks, and jack stands.
• Car Care Products: Waxes, polishes, cleaning supplies, and air fresheners.
• Accessories: Floor mats, seat covers, wipers, and various interior and exterior vehicle enhancements.

Their primary "service" is the accurate identification and provision of these parts, often leveraging staff knowledge and computer systems to ensure compatibility with a customer's specific vehicle make, model, and year. For items not in stock, they would typically offer efficient ordering and delivery services.

Based on the provided reviews, the features of Fisher Auto Parts include:

• Broad Inventory: As a general auto parts store, they are expected to carry a wide range of common and specialized parts, catering to diverse automotive needs in Uniontown.
• Staff Assistance in Part Selection: The detailed negative review indicates that employees are available to assist customers, even performing actions like applying adhesive, which is a common service provided in parts stores.
• Potential for Quick and Efficient Service: The positive review for "Heather Renee" highlights that efficient and quick service is indeed possible, suggesting that at least some staff members excel in customer responsiveness, particularly for regular business clients.

However, the negative review also points to significant areas for improvement, which impact overall customer perception:

• Inconsistent Customer Service: The stark contrast between "courteous up until my last try" and "very rude and disrespectful" reveals a significant inconsistency in customer interactions. This is a critical challenge, as negative experiences can quickly deter repeat business.
• Product Efficacy and Problem Resolution: The failure of the adhesive, despite multiple attempts and employee assistance, indicates either an issue with the product itself or a lack of effective troubleshooting by the staff. A "top notch" parts store would prioritize resolving such issues rather than dismissing them.
• Lack of Problem Ownership: The negative review suggests that the store was unable or unwilling to adequately address the recurring product failure and the customer's frustration, leading to a complete loss of trust and loyalty.

The existence of both a highly positive and a highly negative review indicates a variability in the customer experience, where individual interactions can significantly sway perception.

Typically, auto parts stores promote their extensive inventory, competitive pricing, and knowledgeable staff. They might offer discounts, loyalty programs, or emphasize their ability to quickly source hard-to-find parts. However, the provided customer reviews significantly shape the public perception of Fisher Auto Parts in Uniontown, OH.

The highly negative review serves as a strong cautionary tale for potential customers. Phrases like "Absolutely the worst," "very rude and disrespectful," and "I will never return to this store" are extremely damaging. This review suggests that customers might encounter frustration with product performance and, more importantly, with the attitude and professionalism of some staff members when issues arise.

On the other hand, the positive review acts as a counter-narrative, particularly highlighting the exceptional service of "Heather Renee." This suggests that positive experiences exist and that a specific staff member is highly valued, especially by business clients. For a company seeking to improve its overall standing, this positive feedback could be leveraged internally to set a standard for other employees.

For local users in Uniontown, OH, considering Fisher Auto Parts, the information implies that while the store can provide necessary parts and potentially offer quick service (as evidenced by the positive feedback), there is a significant risk of encountering poor customer service if issues arise, as detailed in the negative experience. This mixed public perception means that potential customers might approach with caution, weighing the possibility of efficient service against the risk of an unhelpful or disrespectful interaction, especially when dealing with product challenges or repeat visits.