Firestone Complete Auto Care

Firestone Complete Auto Care, situated at 2817 Wilma Rudolph Blvd, Clarksville, TN 37040, USA, operates as a comprehensive auto repair station offering a wide array of services and goods for sale to local vehicle owners. As part of a well-established national chain, this location aims to provide a broad spectrum of automotive maintenance and repair solutions, ranging from routine upkeep to more complex diagnostics and repairs. They serve as a convenient, one-stop shop for many drivers, encompassing everything from tire sales and services to engine diagnostics and brake repairs.

For direct communication, customers can reach the Clarksville Firestone Complete Auto Care at (931) 538-3682 or via mobile at +1 931-538-3682. The hours of operation for this location are typically Monday through Friday from 7:00 am to 7:00 pm, Saturday from 7:00 am to 6:00 pm, and Sunday from 9:00 am to 5:00 pm, though holiday hours may vary. These extended hours are designed to accommodate a diverse clientele, including those with busy schedules.

As a modern auto service center, the Firestone Complete Auto Care on Wilma Rudolph Blvd is expected to feature a professional and functional environment. This typically includes multiple service bays where technicians perform work, a waiting area for customers, and a reception desk for check-ins, inquiries, and payments. The waiting area usually offers seating, possibly with amenities like Wi-Fi or television, to make the wait more comfortable. The overall cleanliness and organization of the bays and customer areas are generally prioritized to reflect a professional establishment. Signage would clearly delineate different service offerings and product displays, especially for tires, which are a core part of Firestone's business.

However, customer reviews provide a more nuanced picture of the actual experience at this specific location. One review details a significant wait time for a scheduled "Lifetime Alignment" service, with the vehicle not being taken to a bay until 1 hour and 20 minutes after the appointment time, and the customer not leaving until over 3 hours after the appointment. This suggests potential issues with appointment management or staffing levels, leading to extended wait times. Another customer reported a severe issue after a routine oil change and tire rotation, where the vehicle became undriveable due to tires rubbing against metal, requiring the purchase of two new tires. This indicates a concerning lapse in quality control or a thorough post-service inspection, such as a test drive, that should ideally be part of a comprehensive auto care service.

Firestone Complete Auto Care aims to live up to its "Complete Auto Care" name by offering a broad spectrum of automotive services. These generally include:

• **Tire Services:** Sales of new tires (including Firestone and Bridgestone brands), tire installation, rotation, balancing, flat repair, and tire pressure monitoring system (TPMS) service.
• **Oil Changes:** Standard, synthetic blend, and full synthetic oil changes, often including a new oil filter and a multi-point vehicle inspection.
• **Brake Services:** Brake inspection, pad replacement, rotor replacement, brake fluid flush, and ABS diagnostics.
• **Wheel Alignment:** Two-wheel and four-wheel alignments, crucial for tire longevity and vehicle handling.
• **Battery Services:** Battery testing, sales, and replacement.
• **Engine Services:** Tune-ups, diagnostics, and repairs for common engine issues.
• **Steering & Suspension:** Inspection, repair, and replacement of components like shocks, struts, and steering linkages.
• **Air Conditioning Service:** A/C system diagnostics, recharge, and repair.
• **Other Maintenance:** Wiper blade replacement, fluid checks and flushes (transmission, radiator, drivetrain), and general vehicle inspections.

The brand emphasizes its ASE-certified technicians and aims to provide comprehensive vehicle inspections to identify potential issues. They also offer a nationwide warranty on their services and repairs, which is a significant feature for customer peace of mind.

Firestone Complete Auto Care leverages several features to attract and retain customers:

• **Nationwide Network:** Being part of a national chain means customers can access their warranty and service records at any Firestone Complete Auto Care location across the country, which is convenient for travelers or those who relocate.
• **Extensive Service Offering:** The "Complete Auto Care" model means they offer a wide range of services under one roof, reducing the need for customers to visit multiple specialty shops for different automotive needs.
• **Tire Expertise:** As a brand deeply rooted in tire manufacturing, they possess specialized knowledge and a wide selection of tires for various vehicle types and driving conditions.
• **Appointment Scheduling:** Customers can schedule appointments online or by phone, which is intended to streamline the service process. However, as noted in reviews, actual wait times can sometimes deviate significantly from scheduled appointments.
• **Promotional Financing:** Firestone often offers special financing options through their credit card, which can be beneficial for customers facing unexpected or costly repairs.
• **Environmental Responsibility:** The company highlights its commitment to environmental standards, including recycling a significant portion of waste generated in their stores and using environmentally-friendly steel wheel weights.

Despite these intended features, the customer reviews for the Clarksville location suggest that the execution of these propositions, particularly regarding timely service and thorough inspections, may at times fall short of customer expectations. The instances of prolonged waits and a critical post-service issue indicate areas where this particular location might need to focus on improving its service delivery and quality control.

Firestone Complete Auto Care regularly runs various promotions and discounts to attract customers, which are typically advertised on their website and through local flyers. These can include:

• **Tire Deals:** Rebates or discounts on the purchase of sets of Firestone or Bridgestone tires, often tied to using their credit card for additional savings.
• **Oil Change Specials:** Discounted prices on standard, synthetic blend, or full synthetic oil changes.
• **Brake Service Offers:** Discounts on brake service packages, sometimes including free brake inspections.
• **Alignment Discounts:** Special pricing on wheel alignments, with options like lifetime alignment services often available.
• **Seasonal Promotions:** Deals on services relevant to specific seasons, such as A/C checks in summer or battery checks in winter.
• **Credit Card Holder Exclusives:** Additional savings and benefits for those who use the Firestone Credit Card, including deferred interest financing options.
• **General Service Coupons:** Discounts on a wide range of auto repair and maintenance services, often requiring a minimum purchase.
• **Free Checks:** Complimentary battery checks, tire pressure checks, and basic vehicle inspections are frequently offered to encourage customers to visit.

Customers are encouraged to check the Firestone Complete Auto Care website or local advertisements for the most current promotional offers specific to the Clarksville location. Signing up for their email newsletter can also provide access to exclusive deals and early notifications of upcoming promotions.