Firestone Complete Auto Care

Firestone Complete Auto Care is a widely recognized name in the automotive service industry, with locations across the country, including the one at 1170 S Robert St, St Paul, MN 55118, USA. Operating under the umbrella of "Auto Repair Stations," this facility aims to provide a broad spectrum of services and goods for sale, primarily focusing on tires and comprehensive vehicle maintenance and repair. You can reach this specific Firestone location at (651) 315-7680 or via mobile at +1 651-315-7680.

The environment of a Firestone Complete Auto Care center is generally designed to be modern and efficient, typically featuring a clean waiting area, multiple service bays, and a display of tires and automotive products. The location on S Robert St suggests good accessibility for residents in St. Paul and the surrounding areas. While specific details about the amenities of this particular Firestone are not provided in the reviews, the corporate standard usually includes comforts like complimentary Wi-Fi, comfortable seating, and sometimes refreshments. The layout is structured to facilitate quick service appointments and detailed discussions with service advisors.

As a "Complete Auto Care" center, this Firestone location offers an extensive array of services, covering most aspects of vehicle maintenance and repair. These typically include:

• Tire Services: This is a core offering, encompassing new tire sales, tire balancing, tire rotation, flat repair, and wheel alignment. Customers often utilize Firestone for their tire-related needs due to the brand's reputation in this area.
• Brake Services: Comprehensive brake repair, including pad and rotor replacement, fluid flushes, and diagnostic checks for braking system issues. One review specifically highlights successful brake repair on an older vehicle.
• Oil Changes: Standard and synthetic oil changes, along with filter replacements, are routine services provided to help maintain engine health.
• Battery Services: Testing, replacement, and installation of vehicle batteries.
• Fluid Services: Checks and flushes for various vehicle fluids, including transmission, power steering, and coolant.
• Engine Diagnostics and Repair: Troubleshooting check engine lights, addressing performance issues, and undertaking various engine repairs.
• Suspension and Steering Services: Addressing issues with shocks, struts, and steering components for safe and comfortable driving.
• Air Conditioning Services: Diagnosis and repair of vehicle climate control systems.
• Preventative Maintenance: A full range of services designed to keep vehicles running reliably and prevent more costly repairs down the line.

The features of Firestone Complete Auto Care, as observed from customer experiences at this specific St. Paul location, present a mixed picture. On the positive side, one significant feature is their apparent commitment to persisting with complex repairs until the issue is resolved. The customer with the "very old Expedition" noted that despite "a few hangups with my brake repair," the team "took care of the issues and everything is working perfectly," and "took the time to get the job done right." This demonstrates a dedication to problem-solving and ensuring customer satisfaction, especially for challenging older vehicles. This reviewer also explicitly recommends this location "over any other" Firestone in the Metro area, suggesting that this particular branch has a strong team capable of delivering quality work, and building a loyal customer base for "taking good care of all my vehicles."

However, another review highlights some concerning inconsistencies in customer communication and adherence to vehicle specifications. The issue with the lifetime balance and rotation warranty being initially dismissed, despite clear terms, points to potential issues with understanding or honoring long-standing customer agreements. While the agent ultimately resolved the issue, it created confusion. Another concerning feature was the unsolicited multi-point inspection when only a tire balance was requested. More critically, the overinflation of tires to 45 PSI when 30 PSI was recommended is a significant safety concern. While the shop did take the concern seriously when called and offered to check their system, this oversight is a serious issue that directly impacts vehicle safety and tire longevity. This indicates a potential need for more rigorous quality control and adherence to manufacturer specifications, which are fundamental to responsible auto care.

Regarding promotional information, Firestone Complete Auto Care, as a national chain, frequently offers various promotions. While specific deals for this St. Paul location are not detailed in the provided reviews, customers can typically expect to find:

• Tire Promotions: Discounts, rebates, or special financing offers on new tire purchases, especially during seasonal sales.
• Service Coupons: Savings on common services like oil changes, brake inspections, or alignments, often available on their website or through local advertisements.
• Warranty Programs: Firestone typically backs its services with a nationwide warranty, providing peace of mind for repairs performed. The initial issue with the lifetime warranty in one review, while resolved, highlights the importance for customers to clearly understand and confirm any warranty terms.

In conclusion, Firestone Complete Auto Care at 1170 S Robert St in St. Paul, MN, presents itself as a comprehensive auto repair station offering a wide range of tire and general vehicle services. While it has demonstrated an ability to successfully tackle complex repairs and build customer loyalty, as evidenced by positive feedback on brake service, there have been instances of inconsistent communication and critical safety oversights, such as tire overinflation. Customers considering this location should be mindful of these varied experiences, ensuring clear communication regarding requested services and double-checking critical aspects like tire pressure. Its broad service offerings and national backing remain a draw for many seeking a one-stop automotive solution.