Firestone Complete Auto Care

For drivers in Glen Ellyn, IL 60137, Firestone Complete Auto Care at 681 Roosevelt Rd operates as a prominent and comprehensive "Auto Repair Station." As part of a well-known national chain, this location offers a wide array of automotive services, with a strong emphasis on tire sales and service. You can contact them at (630) 405-7280 or +1 630-405-7280 for appointments and inquiries.

As a national brand, Firestone Complete Auto Care typically aims to provide a standardized customer experience across its locations, often featuring a clean, organized waiting area and multiple service bays. The facility at 681 Roosevelt Rd in Glen Ellyn is designed to handle a high volume of vehicles for various services. However, customer reviews for this specific location offer a critical perspective on the customer experience. There are notable complaints regarding service quality and communication, with some customers describing interactions as "unprofessional" and feeling that they were not treated fairly regarding pricing and warranty claims. Specific examples include issues with appointment delays, charges for parts and services that seemed excessive or unnecessary, and a perceived lack of clear communication regarding tire warranties and towing policies. One review explicitly warns, "DO NOT TRUST THIS PLACE!" and another recounts a service manager "hollering" on the phone, indicating significant dissatisfaction with customer service. Conversely, some positive feedback exists for other Firestone locations, highlighting professional and caring staff, which suggests that the experience can vary. For the Glen Ellyn location, these reviews indicate that while the physical environment might be consistent with a chain, the customer service aspect has faced challenges.

Firestone Complete Auto Care lives up to its "Complete Auto Care" name by providing an extensive range of automotive services, catering to nearly all aspects of vehicle maintenance and repair. Their offerings go beyond just tires, making them a one-stop shop for many drivers. These services include:

• Tire Sales and Service: This is a cornerstone of Firestone's business. They offer a wide selection of tires from various brands, including Firestone and Bridgestone, for different vehicle types and driving conditions. Services include tire installation (mounting, balancing, valve stems, disposal, TPMS reset), tire rotation, flat tire repair, and wheel alignment.

• Oil Changes: Offering various types of oil changes (conventional, synthetic blend, full synthetic) along with new oil filters and often a multi-point vehicle inspection.

• Brake Services: Comprehensive brake inspections, brake pad and rotor replacement, brake fluid changes, and repair of other brake system components to ensure vehicle safety.

• Battery Services: Battery testing, replacement, and electrical system checks to ensure reliable starting and proper functioning of vehicle electronics.

• AC & Heating Services: Diagnosis, repair, and recharging of vehicle air conditioning and heating systems.

• Engine Diagnostics and Repair: Utilizing diagnostic tools to identify and repair issues triggering the "check engine" light, as well as addressing other engine performance problems.

• Steering & Suspension Services: Repair and replacement of shocks, struts, and other steering and suspension components to maintain proper vehicle handling and ride comfort.

• Preventative Maintenance: Beyond oil changes, this includes fluid flushes (transmission, coolant, power steering), filter replacements (air, cabin, fuel), and comprehensive vehicle inspections.

• Drivetrain Services: Maintenance and repair of drivetrain components.

• Headlight & Taillight Services: Inspection and replacement of vehicle lighting.

• Windshield Wipers & Fluid: Inspection and replacement of wipers and fluid top-off.

Firestone Complete Auto Care distinguishes itself with several features inherent to its national brand:

• Extensive Service Range: The "Complete Auto Care" model means they can handle almost any routine maintenance or major repair, providing convenience for customers who prefer a single service provider.

• Nationwide Warranty: Firestone offers a nationwide warranty on parts and labor for many of its services, providing customers with peace of mind that their repairs are covered even if they travel.

• Tire Specialization: As a tire manufacturer, Firestone has deep expertise in tires, offering a broad selection and specialized knowledge in fitting the right tires for various vehicles and driving needs.

• Online Appointment Scheduling: Customers can often schedule appointments online, which adds to convenience.

• Roadside Assistance: With the purchase of new tires, Firestone often includes 12 months/24,000 miles of 24/7 roadside assistance, covering towing, lockouts, flat tire repair, and jump starts. However, customer reviews indicate that the policy regarding towing for tire warranties can lead to dissatisfaction if not clearly understood (e.g., requirement to tow to a Firestone location, potentially exceeding the value of the tire).

• Triple Promise Guarantee: Firestone advertises a "Triple Promise" for service: "Fixed Right," "Priced Right," and "Right On Time." This includes a price match guarantee on tires and a discount if the service is not ready by the promised time. However, customer reviews suggest that the execution of these promises, particularly "Priced Right" and "Right On Time," can be a point of contention at this specific location.

It's important for customers to thoroughly understand the terms of warranties and services, especially regarding roadside assistance and tire protection plans, as misinterpretations have been a source of customer dissatisfaction.

Firestone Complete Auto Care frequently offers promotions and discounts on its services and tire purchases, common for large auto service chains. These are often advertised on their national website and locally. Potential promotions that customers in Glen Ellyn might encounter include:

• Tire Rebates and Discounts: Seasonal rebates on purchases of sets of eligible Firestone or Bridgestone tires, often in the form of prepaid Mastercard or Visa cards. Additional rebates may be available for purchases made with a Firestone credit card.

• Oil Change Deals: Special pricing on conventional, synthetic blend, or full synthetic oil changes, often bundled with a free tire rotation and multi-point inspection.

• Brake Service Offers: Discounts on brake inspections or specific percentages off brake parts and labor.

• Alignment Specials: Promotions on wheel alignments, often recommended after tire purchases or suspension work.

• Coupons and Online Exclusives: Various coupons available through their website or local circulars for services like battery checks, AC checks, or specific repairs.

• Financing Options: The Firestone Credit Card often offers promotional financing plans for larger purchases.

However, based on customer feedback for the Glen Ellyn location, it is highly advisable for customers to confirm all pricing, promotion eligibility, and warranty terms directly with the service manager or staff before any work begins. This proactive approach can help mitigate potential misunderstandings regarding costs and services, ensuring a more transparent and satisfactory experience at Firestone Complete Auto Care at 681 Roosevelt Rd in Glen Ellyn, IL.