Firestone Complete Auto Care

Firestone Complete Auto Care stands as a prominent and widely recognized name within the automotive service industry, operating as a comprehensive "Auto Repair Station." These facilities are designed to provide a wide array of services and goods for sale, catering to nearly every aspect of vehicle maintenance and repair. With a history stretching back to 1926, Firestone Complete Auto Care has established itself as a trusted partner for drivers seeking reliable and thorough automotive solutions, aiming to keep vehicles running "newer, longer."

Upon entering a Firestone Complete Auto Care location, customers are generally met with an environment geared towards convenience and professional service. The typical layout includes a customer waiting area, often equipped with amenities for comfort while services are being performed. The service bays themselves are well-maintained and utilize advanced technology for diagnostics and repairs. Firestone Complete Auto Care emphasizes a commitment to providing a welcoming atmosphere where customers feel confident in the care their vehicle receives. They aim to foster complete confidence and convenience, understanding that auto service can often be an unexpected or inconvenient necessity. Their approach centers on treating every vehicle with the same meticulous care as if it were their own.

Beyond the immediate service environment, Firestone Complete Auto Care is also notably committed to environmental responsibility. They actively work to minimize their ecological footprint by implementing strict recycling policies within their stores and service bays. This includes recycling approximately 75% of the waste generated, such as used tires, fluids, and other automotive products. A significant initiative was their pioneering switch in early 2008 to environmentally friendly steel wheel weights, replacing lead wheel weights, marking them as the first national automotive retailer to do so. Furthermore, they encourage environmental stewardship through various partnerships and education programs, even accepting used motor oil from do-it-yourselfers at no charge. Some locations have even introduced environmentally friendly oil change services utilizing EcoPower quality motor oil, which is recycled and refined using significantly less energy.

As an "Auto Repair Station," Firestone Complete Auto Care offers an extensive range of services designed to address both routine maintenance and more complex repairs. Their service portfolio covers almost all vehicle systems, ensuring that drivers can find a comprehensive solution for their automotive needs under one roof. These services include, but are not limited to:

• Tire Services: Given the Firestone brand's heritage, tire services are a core offering. This includes sales of a wide variety of tires from brands like Firestone and Bridgestone, alongside services such as tire repair, mounting, balancing, and rotation. They also provide free wheel alignment checks with tire purchases.

• Oil Changes: A fundamental maintenance service, Firestone Complete Auto Care offers various oil change options, including standard, synthetic blend, high mileage, and full synthetic oil changes (e.g., Pennzoil, Rotella T6 diesel oil). These services typically include a new oil filter and a multi-point inspection.

• Brake Services: Comprehensive brake services are available, ranging from free brake inspections to standard brake service, including replacement of brake components and brake fluid exchanges. They emphasize the importance of maintaining a vehicle's braking system for safety.

• Battery Services: Firestone Complete Auto Care provides battery testing, maintenance, and replacement. They offer free battery checks to help prevent unexpected breakdowns.

• Wheel Alignment: Expert wheel alignment services are offered to ensure proper vehicle handling, control, and tire longevity. They provide various alignment warranty options, including a lifetime wheel alignment service.

• Engine Repair Services: From diagnostics to addressing various engine issues, their certified technicians are equipped to handle a range of engine repairs, including tune-ups and emissions testing. They highlight prompt attention to engine repairs to prevent further damage.

• Steering and Suspension Repair: Services for the steering and suspension systems are crucial for a smooth and safe ride. Firestone Complete Auto Care offers repairs to keep these vital components in optimal working order.

• AC Service and Heating Repair: They provide services for vehicle air conditioning and heating systems, ensuring comfort in all weather conditions.

• Transmission Service: Regular transmission fluid exchanges and comprehensive transmission services are offered to help maintain the long-term health of a vehicle's drivetrain.

• Radiator and Cooling System Repair: Services related to the radiator and cooling system are available to ensure the engine remains cool and operates efficiently.

• Other Maintenance & Repair: This includes services like wiper blade replacement, headlight repair and replacement, serpentine belt checks and replacement, transfer case fluid changes for 4WD/AWD vehicles, and tire pressure monitoring system (TPMS) services.

Firestone Complete Auto Care employs ASE (Automotive Service Excellence) certified technicians who are trained to understand vehicles from bumper to bumper. They back their services and repairs with a nationwide warranty, honored at their extensive network of over 1,700 convenient store locations.

Several features set Firestone Complete Auto Care apart in the automotive service landscape. One key aspect is their dedication to customer education. For nearly 40 years, they have offered free, award-winning Car Care Academies. These hands-on workshops provide valuable information on basic vehicle maintenance, safety, and tips for keeping cars running longer. They also prioritize transparency and communication, with their auto care advisors and technicians committed to explaining work to customers so they feel comfortable and informed.

Their extensive nationwide presence with over 1,700 locations provides a significant advantage, offering convenience and consistent service quality across different regions. This extensive network also supports their nationwide warranty, allowing customers to receive service and support even when traveling. Furthermore, Firestone Complete Auto Care actively engages in community involvement, partnering with organizations like the Boys and Girls Clubs of America to empower youth and contribute positively to the communities they serve.

The company also emphasizes the use of advanced technology in their diagnostic and repair processes, ensuring accurate assessments and efficient service. They also offer a 90-Day Buy & Try Guarantee on Firestone tires, allowing customers to exchange tires if not fully satisfied within ninety days, demonstrating confidence in their product quality.

Firestone Complete Auto Care regularly provides a variety of promotions and deals to make their services more accessible and affordable for customers. These offers frequently change, but commonly include:

• Tire Rebates and Savings: Customers can often find significant savings on tire purchases, including prepaid Mastercard rebates when buying a set of four eligible Firestone or Bridgestone tires, with additional bonuses for using a Firestone Credit Card.

• Oil Change Deals: Discounted rates on various oil change types are common, such as a standard oil change for a competitive price, or instant savings and digital gift cards for synthetic oil changes.

• Brake Service Discounts: Promotions frequently offer money off standard brake services or a specific amount off front or rear brake services.

• Free Checks: Complimentary services like free brake inspections, battery checks, and wheel alignment checks are often available, providing no-cost opportunities for vehicle health assessments.

• Service Purchase Discounts: General discounts, such as a percentage or fixed amount off a total service purchase over a certain value, are often provided.

• Firestone Credit Card Exclusive Deals: Holders of the Firestone Credit Card often receive exclusive offers, including special financing programs, additional discounts on services, and rewards programs (e.g., cashback on purchases). New cardholders may also receive an initial discount on their first purchase.

• Email Sign-Up Discounts: New subscribers to their mailing list can often receive exclusive offers on popular products and services, staying informed about ongoing promotions.

• Fleet Discounts: For businesses, Fleetio customers leveraging the Maintenance Provider Network receive exclusive discounts and national pricing at all Firestone locations and affiliates.

These promotions are widely advertised on their website and through various marketing channels, making it easy for local users to find current deals. Many offers have expiration dates, encouraging customers to act promptly to take advantage of the savings. Firestone Complete Auto Care aims to provide value through these promotions, reinforcing their commitment to affordable and reliable auto care.