Firestone Complete Auto Care

Firestone Complete Auto Care ico

(114 reviews)

Auto Repair StationsTennesseeAnderson CountyOak RidgeOak Ridge Turnpike

Anderson County . Tennessee

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  • Intro
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  • Reviews
  • +1 865-685-8313
  • www.firestonecompleteautocare.com
  • 798 Oak Ridge Turnpike, Oak Ridge, TN 37830, USA

Operating Hours

Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 8:00 AM - 5:00 PM

Firestone Complete Auto Care Introduce

For local users seeking a reliable and comprehensive automotive service provider, Firestone Complete Auto Care stands out as a prominent destination. As its name suggests and aligning perfectly with the platform category of "Auto Repair Stations," Firestone Complete Auto Care offers a full spectrum of services and goods, making it a true one-stop shop for all your vehicle maintenance and repair needs.

Environment and Customer Experience

Upon entering a Firestone Complete Auto Care location, customers can typically expect a professional and organized environment. The service bays are usually clean and well-maintained, indicating a commitment to quality workmanship. The waiting areas are generally comfortable, offering amenities such as Wi-Fi, television, and sometimes complimentary beverages, aiming to make the customer's wait as pleasant as possible. The staff, from the service advisors at the front desk to the technicians in the bays, are trained to be knowledgeable and approachable, ready to answer questions and explain services clearly. The overall atmosphere aims to instill confidence and trust, ensuring that customers feel their vehicles are in capable hands.

Comprehensive Services Offered

Firestone Complete Auto Care's strength lies in its extensive range of services, catering to almost every aspect of vehicle maintenance and repair. Their offerings are designed to keep vehicles running smoothly and safely, directly addressing the needs of an "Auto Repair Station."

  • Tire Services: As a brand historically associated with tires, Firestone offers a vast selection of tires from various manufacturers, including their own Firestone and Bridgestone brands. Beyond sales, they provide expert tire installation, rotation, balancing, and flat repair services, crucial for vehicle safety and performance.
  • Oil Changes: Essential for engine longevity, Firestone offers various oil change packages, including conventional, synthetic blend, and full synthetic options, tailored to vehicle specifications and owner preferences.
  • Brake Services: From brake pad replacement to rotor resurfacing or replacement, and brake fluid flushes, their technicians are equipped to diagnose and repair all components of a vehicle's braking system, ensuring optimal stopping power.
  • Battery Services: They provide battery testing, replacement, and recycling services, offering a range of batteries suitable for different vehicle makes and models.
  • Steering & Suspension: Services include shock and strut replacement, power steering fluid exchange, and general diagnosis of steering and suspension issues, which are vital for vehicle handling and ride comfort.
  • Wheel Alignment: Precise wheel alignment services help improve tire longevity, fuel efficiency, and vehicle handling, preventing uneven tire wear.
  • Engine Tune-Ups and Diagnostics: Their advanced diagnostic tools allow for accurate identification of engine problems, followed by expert tune-up services to restore engine efficiency and performance.
  • Air Conditioning Services: From refrigerant recharges to comprehensive AC system repairs, they ensure your vehicle's climate control system is functioning optimally.
  • Preventative Maintenance: Beyond specific repairs, Firestone emphasizes preventative maintenance, offering services like fluid checks, filter replacements (air, cabin, fuel), and comprehensive vehicle inspections to catch potential issues before they become major problems.
  • Wiper Blade Replacement: A small but important service for visibility and safety, they offer quick and efficient wiper blade replacement.
Key Features and Differentiators

Several features distinguish Firestone Complete Auto Care within the "Auto Repair Stations" category:

  • Nationwide Presence: With a widespread network of locations, Firestone Complete Auto Care offers convenience and consistency of service, making it easy for customers to find a trusted service center wherever they are.
  • Certified Technicians: Their technicians are often ASE (Automotive Service Excellence) certified, indicating a high level of training and expertise in automotive repair and maintenance. This certification provides an assurance of quality workmanship.
  • Warranty on Services: Firestone typically backs its services with a nationwide warranty, providing customers with peace of mind regarding the quality and durability of the repairs performed. This commitment to customer satisfaction is a significant advantage.
  • Digital Vehicle Inspections: Many locations utilize digital inspection tools, allowing technicians to take photos and videos of vehicle issues, which are then shared directly with the customer. This transparency helps customers understand the recommended services and make informed decisions.
  • Online Appointment Scheduling: The convenience of booking appointments online streamlines the service process, saving customers time and allowing them to plan their visits efficiently.
  • Access to Quality Parts: Being a prominent player in the auto industry, Firestone Complete Auto Care has access to a wide range of quality auto parts, ensuring that repairs are performed using reliable components.
Promotional Information

Firestone Complete Auto Care regularly offers a variety of promotions and discounts to attract and retain customers. These can include:

  • Tire Rebates: Frequent promotions on specific tire brands or purchases, often in the form of mail-in rebates or instant savings.
  • Service Discounts: Special offers on common services like oil changes, brake service, or wheel alignments, often advertised on their website or through local flyers.
  • Seasonal Promotions: Discounts tailored to seasonal needs, such as winter readiness checks or summer travel packages, which may include inspections and fluid top-offs.
  • Military and Senior Discounts: Many locations offer special pricing for active military personnel, veterans, and senior citizens, demonstrating community support.
  • Credit Card Offers: Firestone often has its own branded credit card, which can provide special financing options or additional discounts for cardholders on services and purchases.
  • Email and Text Alerts: Customers can often sign up for email newsletters or text alerts to receive exclusive offers and reminders about vehicle maintenance.

By consistently providing a wide array of services, maintaining a professional environment, and offering various promotions, Firestone Complete Auto Care solidifies its position as a go-to "Auto Repair Station" for local users, aiming to meet all their automotive needs with expertise and convenience.

Firestone Complete Auto Care Photos

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Firestone Complete Auto Care Location

Firestone Complete Auto Care Customer Reviews

The guys here at Firestone in Oak Ridge are first class! Chip is awesome and so helpful in correcting a situation I had with a dealership. I never expected my problem to be solved when I came in, but it was - and to a very high degree of professionalism. They have earned a new customer in me - this will be my go-to place for tires in the future!

Apr 19, 2025 · Andrea True

I got a flat unexpectedly on my way home and despite being so busy and backed up they were able to squeeze me in and get my tire replaced quickly and for less than $500. They even showed what the damage was on the tire and explained it. I really appreciate the staff

May 18, 2025 · Isabelle S

Called on Friday and set up a 10:00 am appointment to drop off my truck and have the brakes checked on Monday. Was assured by Chip on Friday that I would be taken in on my appointment as opposed to waiting for walk in traffic...why I requested the appointment. Came in at 9:50 and sat there and watched two employees on the phone for 15 - 20 minutes. One person in the shop waiting for his car and no other customers but myself. One employee got off the phone after just a few minutes and ignored me while dealing with their paperwork. Not sure why I was ignored but this is exactly why I asked for an appointment. Left after receiving no acknowledgements from either employees. Should just tell prospective clients you are a walk-in first come first service type of company. I do not recommend this company.

Feb 03, 2025 · James Hoffman

Had to get a tire repaired the morning before a major trip and Firestone was one of the only places that opened at 7:00am. So I was there and the gentleman who greeted us that morning was fast, courteous and knowledgeable, but mostly it was the speed. We were in and out in barely a half hour.

Apr 14, 2025 · Patrick Edwards

Didn't catch her name, but the woman working on my car was amazing. She was professional and talked to me in a way that I could understand what she was doing. She didn't try to push unnecessary services but was very direct in what was needed. Whole team did great

Apr 03, 2025 · Kelsey Dalton