Firestone Complete Auto Care

For local users in the vibrant city of Las Vegas, Nevada, finding a reliable and comprehensive auto repair station is crucial for maintaining the health and performance of their vehicles. Within the category of Auto Repair Stations, Firestone Complete Auto Care, located at 6901 N Durango Dr, stands as a notable option offering a wide array of services and goods to cater to diverse automotive needs. This introduction aims to provide a detailed overview of this particular Firestone location, drawing upon available information to paint an objective picture for potential local customers.

Firestone Complete Auto Care is a well-established brand in the automotive service industry, known for its extensive network of stores across the United States. The location at 6901 N Durango Dr in Las Vegas aims to uphold this reputation by providing a convenient and accessible point for vehicle maintenance and repair. As an auto repair station, it positions itself as a one-stop shop for various car-related needs, ranging from routine maintenance to more complex diagnostic and repair work.

Based on customer feedback, the environment and atmosphere of this Firestone location appear to be a point of both praise and potential concern. One reviewer specifically highlights the professionalism and knowledge of the team, particularly mentioning Henry Perez and his team. This suggests a customer-centric approach where communication is valued, and efforts are made to ensure customers understand the necessary work on their vehicles. The reviewer also appreciated the feeling of being treated fairly and receiving recommendations based on the vehicle's needs rather than purely for sales purposes. This positive feedback indicates a potentially trustworthy and customer-oriented service environment.

However, another review presents a contrasting experience, citing instances of unprofessionalism and a lack of timely communication. The customer reported a significant delay in receiving a callback from the store manager and expressed dissatisfaction with the handling of their service appointment. The implication that a female customer's diagnostic concern was dismissed as "something silly" raises questions about the consistency of customer service and the potential for biases. Furthermore, the customer's feeling that their concerns were not adequately addressed by the supervisor paints a picture of a potentially defensive rather than solution-oriented management approach. These contrasting experiences suggest that while some customers have had excellent service, others have encountered significant issues with communication and professionalism.

In terms of services offered, as a "Complete Auto Care" center, this Firestone location likely provides a comprehensive range of automotive maintenance and repair services. These typically include:

• Oil Changes: Routine oil and filter replacements are essential for engine health.
• Tire Services: This encompasses tire sales, installation, balancing, rotations, and repairs. As Firestone is a well-known tire brand, this is likely a core service offering.
• Brake Services: Inspection, repair, and replacement of brake components are crucial for safety.
• Battery Services: Testing, replacement, and maintenance of car batteries.
• Alignment Services: Ensuring proper wheel alignment for optimal tire wear and handling.
• Engine Diagnostics: Identifying and resolving engine-related issues using specialized equipment.
• Tune-ups: Performing necessary maintenance to ensure optimal engine performance.
• Heating and Cooling System Services: Repair and maintenance of air conditioning and heating systems.
• Preventive Maintenance: Offering scheduled maintenance services to help prevent future problems.
• Other Repairs: Addressing various mechanical and electrical issues that may arise.

The positive review mentioning diagnostic checks confirms that this service is offered. The negative review also alludes to an oil change and a diagnostic check being scheduled, further indicating the availability of these services.

The features of this Firestone Complete Auto Care likely align with the brand's general offerings. This could include:

• ASE-Certified Technicians: Firestone often emphasizes the certification of their technicians, assuring customers of qualified service.
• Nationwide Warranty: Many Firestone services and parts come with a nationwide warranty, providing peace of mind for customers.
• Online Appointment Scheduling: Convenience is often a priority, so online appointment booking might be available.
• Customer Waiting Area: A comfortable space for customers who choose to wait for their service to be completed.
• Transparent Communication: While the negative review contradicts this, the positive review highlights good communication as a feature when dealing with certain team members.

Promotional information for this specific location is not provided in the given data. However, Firestone Complete Auto Care as a brand frequently offers various promotions, such as discounts on oil changes, tire purchases, and seasonal maintenance packages. Local users are encouraged to check the Firestone website or contact the store directly at (702) 726-9653 or +1 702-726-9653 to inquire about any current specials or offers.

In conclusion, Firestone Complete Auto Care at 6901 N Durango Dr in Las Vegas presents itself as a comprehensive auto repair station offering a wide range of services, from routine maintenance like oil changes and tire services to more complex diagnostics and repairs. Customer experiences appear to be varied, with some praising the professionalism, knowledge, and communication of specific team members like Henry Perez, while others have reported issues with unprofessionalism, lack of communication, and unsatisfactory customer service. Potential local users are advised to consider these contrasting experiences when making their decision. It may be beneficial to contact the store directly to inquire about their current services, promotions, and to potentially speak with the management to gauge their responsiveness and commitment to customer satisfaction. While the convenience and range of services offered by a national chain like Firestone can be appealing, individual store performance and customer service can vary, making it essential for local users to weigh all available information.