Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, located at 44120 Ford Rd, Canton Township, MI 48187, USA. Operating within the Auto Repair Stations category, Firestone Complete Auto Care aims to be a comprehensive solution for vehicle maintenance, repairs, and tire needs. As a national chain, they typically offer a wide array of services and products to cater to various automotive requirements. While the platform category suggests a focus on repair and related goods, it's important to consider the nuances of customer experiences when evaluating the services provided at this specific Canton Township location.

While specific details about the environment of this particular Firestone Complete Auto Care store in Canton Township are not provided online, it's common for such establishments to feature a service area equipped with lifts and diagnostic tools, as well as a customer waiting area. Customers generally expect a retail space displaying tires, parts, and information about various services offered. Given its branding as "Complete Auto Care," the facility likely aims to provide a one-stop shop for many automotive needs. However, it's crucial to note that customer reviews can sometimes highlight discrepancies between the intended environment and the actual customer experience.

As a provider within the Auto Repair Stations category, Firestone Complete Auto Care typically offers a broad spectrum of services and products. These generally include:

• Tire Sales and Services: As part of the Firestone brand, a significant aspect of their business involves selling and servicing tires. This includes tire replacement, wheel alignment, tire balancing, tire rotation, and tire repair.
• General Automotive Repair: They usually offer a range of repair services, potentially including brake service, oil changes, battery replacement, engine diagnostics, heating and cooling system repairs, and more.
• Preventative Maintenance: To help prolong the life of vehicles, they may offer scheduled maintenance services based on manufacturer recommendations.
• Parts Sales: While primarily a service provider, they also sell various automotive parts needed for the repairs they undertake.
• Vehicle Inspections: They might offer vehicle inspections to assess the overall condition of a car and identify potential issues.

However, it is essential to consider the information provided in the customer reviews to gain a more nuanced understanding of the services and features at this specific Canton Township location. One review describes a significant delay for a simple air filter change and expresses dissatisfaction with a proposed ball joint replacement after the customer had already paid for and waited for tire balancing and alignment. This suggests potential issues with service efficiency and communication regarding necessary repairs.

Another review details a problematic experience with charging system service on a Ford F150. The customer reported being told their alternator was bad and having it replaced, only for the issue to persist. Subsequent diagnosis allegedly deemed the new alternator functional but suggested a potential PCM issue, downplaying its severity. Ultimately, the truck reportedly locked up after taking it home and was found by a dealership to have had the wrong alternator installed, leading to battery drainage and other complications. This review raises serious concerns about the accuracy of diagnoses, the competency of the technicians, and the quality of parts installed, particularly the failure to offer or install an OEM alternator.

Based on these two customer reviews, it is challenging to objectively highlight positive features of this specific Firestone Complete Auto Care location. The feedback points to potential issues with:

• Service Efficiency: Long wait times for simple tasks.
• Diagnostic Accuracy: Misdiagnosis of charging system issues.
• Quality of Repairs: Installation of incorrect parts leading to further damage.
• Communication: Alleged failure to adequately inform the client about necessary repairs before proceeding with other services.
• Customer Service and Resolution: The second reviewer is still awaiting contact from management regarding the significant issues and damages caused to their vehicle.

Given the negative nature of the available customer feedback, it would be speculative to discuss positive features without additional information. The reviews paint a picture of potentially unreliable service, inaccurate diagnoses, and poor communication, which are significant concerns for local users seeking trustworthy auto care.

No promotional information is provided in the given data for this specific Firestone Complete Auto Care location. Typically, national chains like Firestone often have various promotions, which might include:

• Discounts on Tires: Special offers on specific tire brands or tire packages.
• Service Coupons: Discounts on services like oil changes, alignments, or brake repairs, often available online or through mailers.
• Seasonal Specials: Promotions tied to specific times of the year, such as discounts on winter tires or pre-summer maintenance checks.
• Package Deals: Bundling services together for a reduced price.
• Financing Options: For larger purchases like tires or significant repairs, they might offer financing plans.
• Manufacturer Rebates: Offers directly from parts or tire manufacturers that are honored at Firestone locations.

However, in light of the negative customer experiences detailed in the reviews, local users might prioritize reliability and quality of service over potential promotions when choosing an auto care provider. It would be prudent for individuals considering this location to seek more recent and diverse feedback to get a balanced perspective.

In conclusion, based on the limited information and the two provided customer reviews, the Firestone Complete Auto Care located at 44120 Ford Rd, Canton Township, MI, appears to have significant issues with service efficiency, diagnostic accuracy, and the quality of repairs performed. One customer reported a long wait for a simple service and concerns about unnecessary additional repairs, while another detailed a costly and damaging experience involving a misdiagnosis and the installation of an incorrect part. The lack of positive feedback in these reviews suggests that local users should exercise caution and potentially seek services elsewhere until there is evidence of improved service quality and customer satisfaction at this specific location. It is recommended to look for more recent reviews and potentially contact the store directly to inquire about their current practices and how they address customer concerns before entrusting them with your vehicle.