Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, your comprehensive automotive service provider conveniently located at 7320 Elgin St, Philadelphia, PA 19111, USA. While primarily known as an Auto Repair Station offering a wide array of vehicle maintenance and repair services, Firestone Complete Auto Care also functions as an auto parts store, providing customers with access to a variety of tires, parts, and accessories necessary for their vehicles. Situated in Philadelphia, we are committed to serving the local community with quality products and expert services to keep your vehicle running smoothly and safely.

Based on a recent customer review, the environment at this Firestone Complete Auto Care location in Philadelphia appears to be clean and well-maintained. The waiting area was described as comfortable, suggesting an effort to provide a pleasant experience for customers while they wait for their vehicles to be serviced. A clean and organized shop often reflects a commitment to professionalism and attention to detail in the services provided. This positive feedback regarding the environment contributes to a sense of trust and reliability for customers visiting our facility.

As a complete auto care provider, Firestone Complete Auto Care offers a wide range of services to address various automotive needs. Combining the functions of an auto parts store and an auto repair station, we aim to be a one-stop solution for vehicle maintenance, repairs, and parts. Our services likely include:

• Tire Sales and Services: As a well-known brand in the tire industry, Firestone Complete Auto Care offers a wide selection of tires from various manufacturers, including Firestone and Bridgestone. Our services include tire installation, balancing, rotation, and repair to ensure optimal tire performance and safety.
• Oil Changes and Vehicle Maintenance: Regular oil changes are crucial for engine health, and we offer various oil change services to meet different vehicle requirements. Additionally, we provide other routine maintenance services such as fluid checks, filter replacements, and scheduled maintenance to keep your vehicle in top condition.
• Brake Services: Ensuring your vehicle's braking system is functioning correctly is paramount for safety. Our certified technicians offer brake inspections, repairs, and replacements, including brake pads, rotors, calipers, and brake fluid services.
• Battery Services: We offer battery testing, replacement, and maintenance services to ensure your vehicle's electrical system is reliable.
• Engine Repair and Diagnostics: Our skilled technicians are equipped to diagnose and repair a wide range of engine issues, utilizing advanced diagnostic tools to identify problems accurately and efficiently.
• Transmission Services: We provide maintenance and repair services for both automatic and manual transmissions to ensure smooth and reliable gear shifting.
• Steering and Suspension Services: Proper steering and suspension are essential for vehicle handling and ride comfort. We offer services such as wheel alignments, shock and strut replacements, and repairs to other steering and suspension components.
• Heating and Air Conditioning (HVAC) Services: Maintaining a comfortable cabin temperature is important for driver and passenger comfort. We offer services to diagnose and repair issues with your vehicle's heating and cooling systems.
• Exhaust System Services: We provide inspection, repair, and replacement services for exhaust system components to ensure proper emissions and vehicle performance.
• Auto Parts Sales: In addition to providing repair services, our location also functions as an auto parts store, offering a variety of parts and accessories for your vehicle. This allows for convenient access to necessary components for repairs and maintenance.

One customer review highlighted the friendly and accommodating service received from an employee named Bryan. This positive interaction underscores our commitment to providing excellent customer service. Bryan provided clear information regarding the price of a new tire and associated fees upfront, along with an accurate time estimate for the service. Despite there being only one technician on duty at the time, the service was completed in a reasonable timeframe, approximately one hour and fifteen minutes. This suggests efficient service even under potentially busy circumstances.

The same positive review also mentioned the fair pricing experienced by the customer, further indicating our commitment to providing value for the services rendered. Transparency in pricing and delivering quality service at a fair cost are important aspects of our customer-centric approach.

However, another customer review detailed a significantly negative experience involving an oil gasket problem that allegedly led to a catastrophic engine fire and total loss of the vehicle. The review mentions a lack of follow-up communication from Firestone after the customer informed them of the incident. This review raises serious concerns about the quality of service and the follow-up communication in this particular instance. It is important to acknowledge this feedback and recognize that customer experiences can vary.

Considering both reviews, it appears that while some customers experience positive aspects such as friendly service, clear communication, reasonable pricing, and a comfortable environment, there can also be instances of significant issues and unsatisfactory follow-up. It is crucial for Firestone Complete Auto Care to address negative feedback seriously and strive to ensure consistent quality and customer satisfaction across all interactions.

Currently, the provided information does not include any specific promotional offers for the Firestone Complete Auto Care location in Philadelphia. Auto service centers often have various promotions, such as discounts on tires, oil changes, or seasonal maintenance packages. To inquire about any ongoing promotions or special offers, it is recommended to contact the store directly using the provided phone number.

For any inquiries about the services offered, to schedule an appointment, or to inquire about tire and auto parts availability and pricing, please feel free to contact Firestone Complete Auto Care at (215) 437-3818 or +1 215-437-3818. Our team is available to assist you with your automotive needs and provide you with the necessary information to make informed decisions about your vehicle's care.

In conclusion, Firestone Complete Auto Care in Philadelphia, PA, functions as both an auto repair station and an auto parts store, offering a wide range of services including tire sales and service, general maintenance, and various repair services. While one customer reported a positive experience with friendly service, clear communication, reasonable pricing, and a comfortable environment, another detailed a severe issue with significant negative consequences and a lack of follow-up. Prospective customers should consider these varying experiences and contact the store directly for specific service inquiries and to learn about any current promotions. Firestone Complete Auto Care aims to be a comprehensive solution for your automotive needs in the Philadelphia area.