Firestone Complete Auto Care

Firestone Complete Auto Care, located at 2455 Deer Springs Way, North Las Vegas, NV 89084, USA, is a well-known national chain operating within the "Auto Repair Stations" category. This location offers a wide range of automotive services and products, aiming to provide comprehensive care for vehicles. They can be reached via phone at (702) 623-6621 or mobile at +1 702-623-6621.

As part of a larger corporate entity (Bridgestone Retail Operations, LLC), Firestone Complete Auto Care locations generally adhere to a standardized business model that emphasizes a full spectrum of services, from basic maintenance to more complex repairs, alongside tire sales. However, customer experiences can sometimes vary at individual locations, as reflected in online reviews.

The facility at 2455 Deer Springs Way in North Las Vegas is situated in a retail and commercial area, making it readily accessible for residents. As a "Complete Auto Care" center, the physical environment typically includes multiple service bays to handle various vehicle types, a waiting area for customers, and a retail space for tires and other automotive products. The Firestone brand generally maintains a professional and clean appearance across its locations.

Operating hours for Firestone Complete Auto Care locations are typically extensive to accommodate a broad customer base. For the North Las Vegas location, hours are generally: Monday-Friday from 7:00 AM to 7:00 PM, Saturday from 7:00 AM to 6:00 PM, and Sunday from 8:00 AM to 5:00 PM. This allows for flexibility for customers with busy schedules. Customers also have the option to pre-book maintenance service appointments online to save time in the store.

Firestone Complete Auto Care aims to be a one-stop shop for automotive maintenance and repair. Their extensive list of services covers almost every aspect of vehicle care, including:

• Tire Sales and Service: This is a core offering, including new tire sales (from brands like Firestone and Bridgestone), tire installation, mounting, balancing, rotation, flat repair, and tire disposal. They also handle Tire Pressure Monitoring System (TPMS) service, including sensor reset and replacement.
• Oil Change & Filter Replacement: Regular maintenance services are a cornerstone of their business, ensuring engine longevity and performance.
• Brake Services: Comprehensive brake inspection and repair, addressing issues like worn pads, fluid leaks, and system diagnostics to ensure optimal stopping power.
• Wheel Alignment: Proper alignment helps prevent uneven tire wear and improves vehicle handling and fuel efficiency.
• Battery Replacement: Testing and replacement services for vehicle batteries.
• A/C Service: Diagnostics, repair, and maintenance of automotive air conditioning systems to ensure effective cooling.
• Engine Repair Services: Ranging from minor tune-ups to more significant engine diagnostics and repairs.
• Steering and Suspension Repair: Addressing issues with shocks, struts, and other components related to vehicle ride quality and control.
• Drivetrain Services: Maintenance and repair for components that transmit power from the engine to the wheels.
• Radiator and Cooling System Services: Ensuring the vehicle's cooling system functions correctly to prevent overheating.
• Headlight & Taillight Services: Replacement and repair of lighting components.
• Windshield Wipers & Fluid: Basic but essential maintenance.
• Complete Vehicle Inspections: Thorough checks of various vehicle systems to identify potential issues and recommend preventative maintenance.
• Preventative Maintenance: A broad category encompassing all services designed to keep a vehicle running smoothly and prevent major breakdowns.

As a national chain, Firestone Complete Auto Care leverages several brand-wide features:

• Brand Recognition and Trust: Being part of the Firestone/Bridgestone family instills a certain level of trust and recognition due to their long history in the automotive industry.
• Standardized Procedures: As a corporate entity, they generally follow established procedures for service and customer interaction, aiming for consistency across locations.
• Nationwide Warranty: Services and repairs are often backed by a nationwide warranty, providing peace of mind for customers who travel.
• Online Appointment Scheduling: Convenience is enhanced through online platforms for booking services.
• Financing Options: Firestone offers credit card and financing options through CFNA (Credit First National Association), which can help customers manage the cost of unexpected repairs.
• Trained Technicians: They typically employ certified technicians who are trained to work on a wide range of vehicle makes and models.

However, customer experiences, particularly at individual locations, can sometimes vary:

• Customer Service (Mixed Reviews): One review praises "Eric and Cameron aka slim" for doing an "awesome job" with quick service and "excellent customer service," indicating positive individual interactions. Conversely, another review describes a negative experience regarding perceived overcharging for "valve stems" during a tire replacement, suggesting a lack of transparency or an attempt to upsell unnecessary services. This highlights that while corporate standards aim for consistency, the execution can depend on the specific staff members at a given location.
• Transparency in Pricing: The concern about being charged an additional $8 for "valve stems" that were metal rather than rubber, as explained by the advisor, points to a potential issue with clear communication or a perceived attempt at "ripping off" customers. This emphasizes the importance of customers understanding what they are being charged for.
• Efficiency: The positive review specifically mentions being "in and out in a timely manner," indicating that efficient service is a possibility and appreciated by customers.

Firestone Complete Auto Care, being a large chain, regularly runs various promotions and offers at a national or regional level. These often include:

• Tire Rebates and Discounts: Promotions such as "Get up to $160 back by mail on a Firestone Mastercard® Prepaid Card" with the purchase of eligible tires are common. These often have specific eligibility requirements (e.g., purchasing four tires, using a CFNA credit card).
• Service Discounts: Offers on oil changes, brake services, alignments, and other maintenance services are frequently available.
• Financing Incentives: Promotional financing options through their credit card are designed to make repairs more affordable.

However, customer perceptions, as seen in the provided reviews, offer a more nuanced view of the actual experience:

• The negative review serves as a cautionary tale for potential customers, suggesting a need for vigilance regarding pricing and service recommendations. Phrases like "Don’t let scumbags like these guys rip you off, go to somewhere trustworthy" reflect a strong negative sentiment about perceived dishonesty.
• The positive review, on the other hand, highlights the potential for excellent service when the right individuals are involved: "They got me in and out in a timely manner. They provided me with excellent customer service and I’ll definitely be bringing my car back." This demonstrates that positive experiences, characterized by efficiency and good customer interaction, are also a reality at this location.

In conclusion, Firestone Complete Auto Care at 2455 Deer Springs Way in North Las Vegas offers a broad spectrum of automotive repair and maintenance services, backed by the brand recognition and resources of a national chain. While the company aims for consistent quality and customer satisfaction, individual experiences can vary, with some customers praising efficient and friendly service, while others express concerns about pricing transparency and trustworthiness. Potential customers are advised to consider available promotions and, as with any auto service, to ask questions and seek clarity on recommended services and charges.