Firestone Complete Auto Care

For residents in Philadelphia, Pennsylvania, particularly in the vicinity of Bustleton Avenue, Firestone Complete Auto Care located at 9602 Bustleton Ave, Philadelphia, PA 19115, serves as a local establishment within the "Auto Repair Stations" category, offering both auto parts and a range of vehicle services. As a well-known national chain, Firestone Complete Auto Care typically aims to provide a comprehensive solution for vehicle maintenance, repairs, and the purchase of tires and batteries. However, the limited customer reviews available for this specific location present a starkly contrasting set of experiences that potential local users should carefully consider.

The environment of a Firestone Complete Auto Care location generally includes a retail area where tires, batteries, and some automotive accessories are displayed for sale. There is also a service desk where customers can check in for appointments or inquire about services and parts. The workshop area is equipped with service bays, lifts, and diagnostic equipment necessary for various automotive repairs and maintenance tasks. Given the chain's nature, one might expect a standardized layout and professional appearance. However, the critical negative review raises concerns about the care taken within the service area.

As an auto parts store combined with a service center, Firestone Complete Auto Care on Bustleton Avenue likely offers a variety of services and goods, including:

• Tire Sales and Services: As part of the Firestone brand, a significant offering would be the sale and installation of tires. This includes various brands and types of tires to suit different vehicles and driving needs. Associated services would include tire mounting, balancing, rotations, and repairs.
• Battery Sales and Replacement: The sale and installation of automotive batteries is another common offering at such establishments.
• Vehicle Maintenance Services: This typically includes routine maintenance tasks such as oil changes, fluid flushes, filter replacements, and scheduled maintenance based on vehicle mileage.
• General Auto Repair: Beyond basic maintenance, Firestone Complete Auto Care usually provides a range of repair services, potentially including brake repairs, wheel alignments, suspension work, exhaust system repairs, and more complex mechanical repairs. However, the negative review specifically mentions a problematic experience with a simple alignment service.
• Vehicle Inspections: Depending on state and local regulations, they may also offer vehicle safety and emissions inspections.

The limited customer feedback available for this specific Firestone location is highly polarized. One review describes a severely negative experience, alleging that the service resulted in damage to the customer's car. The reviewer claims that the shop acknowledged the damage and stated that insurance would cover it, but there was a complete lack of follow-up or communication regarding the insurance claim. Furthermore, this customer states that the initial service requested was a simple alignment, yet they were left with a damaged car and had to leave the city without it being repaired, indicating a significant failure in service and accountability. The reviewer strongly advises others to avoid this location to prevent "huge problems," and mentions pending legal action, highlighting the severity of their negative experience.

In stark contrast, another customer reported a positive first-time visit. They purchased a tire and battery and praised the service representative, Jason, for his professionalism, kindness, and understanding in answering their questions. This reviewer found the prices to be fair and the service efficient, especially for a Sunday. They indicated a potential future for servicing their vehicle at this location if the purchased tire and battery performed well, suggesting that positive experiences can occur.

The significant discrepancy between these two reviews makes it challenging to definitively characterize the typical customer experience at this Firestone Complete Auto Care location. The severe allegations in the negative review, including vehicle damage and mishandling of insurance, are serious concerns that potential customers should not ignore. On the other hand, the positive review suggests that satisfactory service can be provided.

As the provided information does not include any details about current promotional offers specific to this Firestone Complete Auto Care location on Bustleton Avenue, it is not possible to comment on any discounts or special deals they might be running. Typically, Firestone as a national chain often has various promotions on tires, oil changes, and other services. Local users would need to contact this specific store directly at (215) 987-3279 to inquire about any current offers.

In conclusion, Firestone Complete Auto Care on Bustleton Avenue in Philadelphia offers a range of auto parts and services, consistent with the brand's general offerings. However, the limited customer reviews present a concerningly mixed picture. One customer reports a severely negative experience involving vehicle damage and mishandled insurance, while another describes a positive interaction for a tire and battery purchase. This stark contrast underscores the importance for local users to approach this location with caution. It may be advisable to seek more recent and a broader range of customer feedback before entrusting their vehicle to this service center. If considering this location, it would be prudent to clearly communicate service expectations, confirm repair procedures, and inquire about their policies regarding potential damage and insurance claims. The significant negative experience reported warrants careful consideration and potentially seeking services elsewhere to avoid similar issues.