Firestone Complete Auto Care

Auto Repair StationsNew MexicoBernalillo CountyAlbuquerqueSeven Bar RanchCoors Boulevard Northwest
Bernalillo County . New Mexico
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- Overview
- Intro
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- Location
- Reviews
- +1 505-288-3216
- www.firestonecompleteautocare.com
- 10151 Coors Blvd NW, Albuquerque, NM 87114, USA
Operating Hours
Firestone Complete Auto Care Introduce
As a prominent auto repair station, **Firestone Complete Auto Care** stands as a comprehensive solution for vehicle owners seeking reliable maintenance and repair services, along with a wide array of auto parts. Operating within the "Auto Repair Stations" category, Firestone Complete Auto Care is designed to cater to virtually every automotive need, from routine upkeep to more complex diagnostics and repairs. This introduction aims to provide local users with a detailed overview of what they can expect when visiting a Firestone Complete Auto Care center, encompassing its environment, the extensive services it offers, its distinguishing features, and any notable promotional information.
Upon entering a Firestone Complete Auto Care location, customers generally find a well-organized and professional environment. The waiting areas are typically clean, comfortable, and equipped with amenities such as seating, often with Wi-Fi access, and sometimes televisions or reading materials to make the wait more pleasant. The service bays are usually visible and maintained with a focus on cleanliness and safety, reflecting the company's commitment to a high standard of operation. The layout is designed to be efficient, allowing for a smooth flow of vehicles in and out of the service bays. Staff members, from the service advisors at the front desk to the technicians in the bays, are generally presented as knowledgeable and approachable, ready to answer questions and explain services in an understandable manner. The overall atmosphere aims to instill confidence and trust, crucial for any auto repair service provider. The emphasis is on creating a transparent and customer-friendly experience, where clients feel informed and comfortable with the decisions being made regarding their vehicle's care.
Firestone Complete Auto Care lives up to its "Complete Auto Care" name by offering an extensive range of services and goods, directly aligning with its classification as an "Auto Repair Station."
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Tire Services: Given its heritage, tires are a cornerstone of their business. They offer a vast selection of new tires from various brands, including their own Firestone and Bridgestone lines, catering to different vehicle types and driving needs. Beyond sales, their tire services include rotation, balancing, flat repair, and tire pressure checks. They also offer wheel alignment services, crucial for tire longevity and vehicle handling.
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Routine Maintenance: This is a significant part of their service offering. It includes standard oil changes (conventional, synthetic blend, and full synthetic), fluid checks and top-offs, filter replacements (air, cabin, fuel), and battery checks and replacements. These services are essential for preventative maintenance and ensuring the long-term health of a vehicle.
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Brake Services: Firestone provides comprehensive brake inspections, pad and rotor replacement, brake fluid exchanges, and anti-lock braking system (ABS) diagnostics and repair. The focus is on ensuring optimal stopping power and vehicle safety.
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Engine Services: From diagnostic trouble code (DTC) reading to more complex engine repair, they handle a variety of engine-related issues. This can include tune-ups, spark plug replacement, timing belt replacement, and addressing check engine light concerns.
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Steering and Suspension: Services in this category include shock and strut replacement, power steering fluid flush, and diagnosis of steering issues, all contributing to vehicle control and ride comfort.
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Air Conditioning and Heating: They offer AC performance checks, refrigerant recharges, and repair of AC and heating system components, ensuring a comfortable cabin environment in all weather conditions.
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Battery and Electrical Services: Beyond battery replacement, they provide electrical system diagnostics, alternator testing, and starter motor repair, addressing common issues that can leave a vehicle stranded.
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Vehicle Inspections: Many locations offer state inspections or general vehicle inspections to assess overall vehicle health and identify potential issues before they become major problems.
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Auto Parts Sales: While primarily a service center, Firestone Complete Auto Care locations also sell a range of auto parts necessary for the services they provide. This includes tires, batteries, filters, brake components, and various fluids. Their extensive inventory ensures that common parts are readily available, reducing wait times for repairs.
Several features set Firestone Complete Auto Care apart in the competitive auto repair market:
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Nationwide Network: With numerous locations across the country, Firestone Complete Auto Care offers convenience and consistency. Customers can expect a similar level of service and expertise regardless of which location they visit.
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Certified Technicians: The centers typically employ ASE-certified technicians. This certification indicates a high level of training and expertise, assuring customers that their vehicles are in capable hands.
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Warranty on Services: Most services performed at Firestone Complete Auto Care come with a warranty, providing customers with peace of mind and demonstrating the company's confidence in the quality of its workmanship and parts.
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Digital Vehicle Inspections: Many locations utilize digital inspection tools, which often include photos and detailed reports sent directly to the customer's phone or email. This enhances transparency, allowing customers to see the condition of their vehicle's components and understand recommended services more clearly.
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Online Scheduling and Estimates: Firestone Complete Auto Care generally offers online platforms for scheduling appointments and sometimes for obtaining service estimates. This convenience allows customers to plan their visits efficiently.
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Roadside Assistance Programs: Some services or tire purchases may include complimentary roadside assistance, adding an extra layer of security for drivers.
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Commitment to Safety: Given the critical nature of auto repair, Firestone emphasizes safety in all its operations, both for its employees and its customers. This is reflected in their adherence to industry standards and their focus on providing reliable repairs that ensure vehicle safety on the road.
Firestone Complete Auto Care frequently runs various promotions and discounts to attract and retain customers. These can vary by location and time but commonly include:
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Tire Deals: Offers on tire purchases, such as "buy three get one free," rebates, or discounts on specific brands. These are often tied to seasonal promotions.
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Service Bundles: Packages that combine popular services, such as an oil change and tire rotation, often at a reduced price compared to purchasing them individually.
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Brake Service Discounts: Special pricing on brake inspections or discounts on brake pad and rotor replacements.
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Oil Change Specials: Reduced prices on conventional or synthetic oil changes, sometimes including a complimentary tire rotation or vehicle inspection.
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Coupons: Printable or digital coupons are often available on their website or through local advertisements, offering discounts on a wide range of services.
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Financing Options: For larger repairs or purchases, Firestone Complete Auto Care may offer financing options through third-party providers, allowing customers to pay over time.
It is always advisable for local users to check the official Firestone Complete Auto Care website or their local store's specific promotions page for the most current and relevant offers before scheduling a service. These promotions are designed to make essential auto care more accessible and affordable for vehicle owners.
In summary, Firestone Complete Auto Care, as a leading "Auto Repair Station," provides a comprehensive and reliable destination for all automotive needs. With a focus on customer comfort, certified expertise, a broad spectrum of services and parts, and regular promotional offers, it aims to be a trusted partner in vehicle maintenance and repair for local communities.
Firestone Complete Auto Care Photos
Firestone Complete Auto Care Location
Firestone Complete Auto Care Customer Reviews
Went in during a very busy time. My tire light was on and I was worried. I spoke with the store manger, Art, and he was very accommodating. He directed me where to go to have my tires checked. Ari, was very helpful and checked my tires. She assured me that they were just a few pounds low and that triggered the sensor. I was so relieved. Thank you to the whole team at this location for taking care of me in my time of need.
May 10, 2025 · Crystal Munoz
I had some issues with my truck. I was met with empathy and a feeling that my safety was paramount. I was given a complete breakdown of the situation and it’s something that can be taken care of when I come back to purchase tires.
Mar 28, 2025 · Shawn Ray
It's hard to avoid going to places where they ultimately manage to convince you that almost everything on your vehicle needs to be replaced. This business does a pretty thorough inspection but thankfully I managed to get out of there with an $80 bill instead of the $5,870.00 which is what they quoted me for services they WANTED me to agree to. My vehicle isn't even worth $3500! This experience was an eye opener but I can't complain since this type of thing is their job. Be prepared, use caution and always get second opinions before agreeing to recommendations like this. No matter HOW charming the employees are or how professional they appear to be.
May 15, 2025 · Chris C
Came in to get brakes done, they said 400 not a problem. Then the front desk girl let us know we needed spark plugs. We declined since it wasn't in the budget. She let us know it really needed to get done and that they could do both for 900. We said fine since it had to be done. When we came back to get the car. They said 1430. We explained that's not what she had said, they went and got her and she seemed very confused. On the paper she handed me the spark plugs said 400. I asked her to show me the 1000 dollar charge and she said it's because they don't print out the updated paper? She pulled it up on her computer and charges she has were not on the paper she showed me. We told her we would not have agreed to a 1400 bill and she never mentioned the price. She didn't seem very knowledgeable on any charges and couldn't explain anything. I definitely do not recommend this location.
Feb 13, 2025 · ELIZABETH ESPARZA
I recently visited this shop to purchase new tires for my truck, hoping to save some money. I specifically requested 265/75R16 tires, but they initially installed 245/75R16 instead. When I noticed the mistake, I called and asked if they could replace them with the correct size. They agreed but charged me $250 in labor for the swap. Unfortunately, after the replacement, I realized they still installed the wrong size (265/70R16). At that point, I decided to keep them rather than pay another labor charge, even though the they are about 5% shorter than what I originally requested. Additionally, I paid $500 for four new TPMS sensors, and I was assured while waiting that they had already been synced to my vehicle and would work correctly. However, my TPMS light remains on, suggesting they were not properly calibrated. Now, I have to bring my truck back for a third visit to resolve this issue. Overall, I regret not going to Discount Tire, as I didn’t end up saving any money in the end. Two stars because the staff was at least friendly, but the experience has been frustrating and extremely time-consuming.
Mar 02, 2025 · Tyson Craner
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