Firestone Complete Auto Care

They were efficient, friendly and professional. I had just brought in for a pile change and asked if I could schedule a day next week for tire rotation? I was told if I wanted why bring it back? If you want we can do today? I was told I’d be out in an hour - exactly 1 hour later I was driving g away. I will have my brakes replaced there in the spring g - my new place for oil change and tire rotation - all things for my car.

Jan 05, 2025 · Meaghan Ryan

I recently had $2,800 worth of work done that took over a month, so I had to rent a vehicle while my vehicle was being serviced. When I finally picked it up before I can get home my warning light was on. I took it back up to Firestone Mentor and after having my vehicle for two more weeks they told me I now need to get more work done and it will cost me $464.00 before tax. This happens every time! I ask for brakes all the way around, they do the front or back! It’s next to impossible to get quality work done here and I always feel cheated. A lot of ppl get work done here only because of the location convince. Avoid this place it’s not worth the hassle!

Feb 06, 2025 · Yolanda Grady

Avoid the his store Wife took our 2022 Honda in for oil change and tire rotation. They gave her an estimate for a brake job for $515 indicated roters grooved rear pads down to four, front pads at 6. Stated they could do the job immediately, she declined. Work order#073461. Next day I took the vehicle to an independent repair shop for a brake inspection with a copy of the Firestone estimate. Four techs, two being master techs inspected the brakes they found and gave me a report with photos, rotors in excellent condition, back pads at 8, front pads at 9. This shop does brake work and would have had the job if needed, they stated no brake work needed or even close. After reading other reviews it appears this is an ongoing problem. Our experience was nothing more that an attempted rip off. Will never go back to this Firestone again. Will report to their corporate office and Better Business Bureau.

Apr 25, 2024 · WJ Feld

I paid almost $700 on a piece that I didn't even need replacing, and the issue was still persisting. I now have my vehicle in willoughby, and i'm having the same issue three days in the shop and they still haven't fixed it yet. If I could give them 0 I would. Please be careful out there customers ...times are tough and they like to charge for things and keep your vehicle hostage

Jan 16, 2025 · Louis Hocevar

I will never get ties through my dealer again. These guys are top-notch. One year after getting tires, they provided a pressure sensor fix for free. Even though I waited a year (procrastinator issues) to bring it in, they honored the issue. I also highly recommend their warranty package when you get new tires. I ran over a roofing nail, and the fix was free. They are my new place for regular maintenance on my vehicle. Kudos to the expert techs and the expert customer service.

Sep 26, 2024 · Sue Bair