Firestone Complete Auto Care

Bad business guys . The manager Emillio is a disgrace . If you have a nice car don’t bring it here . They do Not know how to handle foreign cars . I brought in my Mercedes that has Amg rims and they completely scratched them . When I tried to explain to them and show them videos I had the manager didn’t want to hear it . Practically called me a liar telling me his people wouldn’t do that . I had videos and pictures for proof but he denied to even look at them . When I picked up the car and told them about it they told me they would tell the owner and we would come to an agreement but practically just lied so I could drive the car out of there lot and it wouldn’t be their issue anymore . Guys save your money and go somewhere else that deals with nice cars . Even the dealer is better there gonna charge you the same amount . I will post pictures for everyone to see and if corporate or the owner sees this. I can provide videos and proof that your people are very incompetent and your customer service is even worse . Manager kept grabbing the phone so I would just leave and stop bothering him . Wow if I could give it no stars I would

Apr 15, 2024 · jonathan mejia

Pedro was great to deal with. He didn’t overcharge and will only suggest items to fix on your car you really need. He won’t try to throw in repairs just to make more money. He’s extremely knowledgeable and made the process easy. Definitely bring your car to this shop and ask for Pedro.

Dec 24, 2024 · Darren Botelho

I used this place for battery and tires replacement, I can't complain about service. This time I dealt with Julio in the front desk, very professional and on the ball game. I had my experiences in the past with nasty clerk. I noticed this time basic services lower. I got my tires done but I purchased them somewhere else due to brand name and price. Thank you .

Feb 12, 2025 · Carlos T

Great service, super professional and fast. On New Year's Eve, too!! We had a bad puncture on our Volvo before a long drive to Canada. They got us fixed and back on the road. Really appreciate the help!

Dec 31, 2024 · Jay Shapiro

"The service at this center was outstanding! I came in with a nail in my tire and also needed a tire rotation. The team handled everything quickly and efficiently, completing the job in a timely manner. The pricing was very reasonable, and the quality of service exceeded my expectations. I will definitely be recommending this place to others!"

Jan 28, 2025 · gerard viloria

I went in because of a grinding sound on my car. I was met by a kind, helpful person named, Julio. I was told exactly what I needed and he was accommodating to my concerns. After further inspection by their excellent team of mechanics they uncovered various repairs that needed to be met. I spoke with Emilio their manager. He was very knowledgeable and spoke earnestly with me. I chose the most important urgent repairs (all 4 tires, brake pads, rotors, alignment). The cost was very fair. The work was excellent. It was done in a 1 days time. My car runs very well. I came back from repeat business an oil change. This place is rocking!

Mar 20, 2025 · Frank Almanzar

I really don’t like to have to write bad reviews, but this experience rubbed me in such a negative way. Had an appointment for a synthetic oil change. Quoted a 30 minute wait and $80 price on phone based on my car. Ended up waiting 2 hours and told the total would be $116. Would not recommend as a professional experience.

Apr 14, 2025 · Zoe Zins

Excellent service from Emilio and Pedro, bought 2 tires , hit a pothole and needed one replaced, paid 40$ for replacement, thank you !

Apr 01, 2025 · Jvespinal

Pedro was exceptional. Came in to change my tires was very helpful especially that I did not have the master bolt for the tires. Very helpful and understanding. He is the best

Apr 28, 2025 · Melissa Neira