Family Ford, Inc. Parts

Family Ford, Inc. Parts operates as the dedicated parts department within a larger, full-service automotive dealership, Family Ford, Inc. While the name specifically highlights "Parts," it is critical to understand that this entity functions as a core component of an Auto Repair Station. This means it not only sells genuine auto parts but also supports the comprehensive maintenance and repair services offered by the dealership's service center. Located strategically to serve local communities, Family Ford, Inc. is known for its commitment to providing quality parts and expert service, particularly for Ford vehicles, but also for other makes and models.

Family Ford, Inc. has locations in St. George, SC, and Netcong, NJ, each with its own parts department, reflecting a consistent approach to serving customers. This introduction will synthesize information common to reputable dealership parts departments like Family Ford, Inc. Parts, focusing on their role as an integral part of an auto repair station.

The environment at Family Ford, Inc. Parts is typically integrated within the larger dealership facility, often adjacent to or easily accessible from the service department. Customers can expect a clean, organized, and professionally managed space. Key aspects of the environment include:

• Dedicated Parts Counter: A specific counter or area where customers can consult with parts specialists, inquire about specific components, and make purchases.
• Showroom Integration: Often, high-demand accessories or popular parts are displayed in a showroom setting, allowing customers to view products like floor mats, truck bed liners, or performance parts firsthand.
• Knowledgeable Staff: The parts department is staffed by trained professionals who are well-versed in Ford vehicles and their components. They can assist customers in identifying the correct part for their vehicle, whether it's an OEM (Original Equipment Manufacturer) part or an aftermarket option.
• Comfortable Waiting Area: While directly part of the parts department, customers picking up parts or waiting for service often have access to a comfortable waiting area provided by the main dealership, potentially with amenities like Wi-Fi.
• Efficient Logistics: Behind the scenes, the parts department maintains an organized inventory, utilizing efficient systems to track parts, manage orders, and ensure quick retrieval for service technicians or direct customers.

The overall experience is geared towards providing convenience, accuracy, and expert advice, ensuring that customers get the right part the first time, whether they are performing a DIY repair or having service performed by the dealership's technicians.

As an essential part of an Auto Repair Station, Family Ford, Inc. Parts offers a broad range of goods and services that cater to vehicle owners, primarily Ford owners, but often extends to other vehicle makes. Their offerings are designed to support both routine maintenance and complex repairs.

• Genuine Ford and Motorcraft® Parts: This is the cornerstone of their inventory. These are parts designed, engineered, and tested by Ford to ensure optimal fit, performance, and durability for Ford vehicles. Motorcraft® is Ford's aftermarket parts brand, offering high-quality parts for Ford, Lincoln, and Mercury vehicles, and often for other makes as well.
• OEM and Aftermarket Parts: They provide access to both factory OEM parts and a selection of quality aftermarket parts, giving customers options based on their preferences and budget.
• Full Line of Accessories: This includes a wide array of official Ford accessories for customization and enhanced functionality, such as:
  • Floor mats and cargo liners
  • Truck bed covers and liners
  • Exterior styling elements (grilles, spoilers)
  • Towing accessories (hitches, wiring)
  • Performance parts
  • Electronic accessories
• Tires: A comprehensive selection of tires from major brands suitable for various Ford models and other vehicles. They often have a "Low Price Tire Guarantee" to ensure competitiveness.
• Common Wear and Tear Items: Filters (oil, air, cabin), belts, hoses, spark plugs, batteries, wiper blades, light bulbs, and various fluids.
• Collision Repair Parts: Providing genuine body panels, lights, and other structural components for collision repair work performed in their associated body shop or by external repair facilities.

The parts department is intrinsically linked to the dealership's auto repair services. The services offered by Family Ford, Inc.'s service department, and thus supported by their parts inventory, include:

• Routine Maintenance: Oil changes, tire rotations, fluid checks, filter replacements, battery testing, and multi-point inspections.
• Brake Service: Inspection, repair, and replacement of brake pads, rotors, calipers, and brake fluid. Many Ford dealerships offer a "Lifetime Brake Pad Guarantee" on Motorcraft® pads.
• Tire Services: Mounting, balancing, rotation, alignment, and flat tire repair, often utilizing a wide selection of 17 major tire brands.
• Engine Diagnostics and Repair: Addressing check engine light issues, performance problems, and major engine overhauls.
• Transmission Service and Repair: Fluid flushes, filter changes, and repair of transmission issues.
• Steering and Suspension Repair: Shocks, struts, alignment, and component replacement for optimal handling and ride comfort.
• Heating and Air Conditioning Service: Diagnosis and repair of climate control systems.
• Electrical System Repair: Battery charging system issues, wiring problems, and electronic component diagnostics.
• Starting and Charging Systems: Repair or replacement of alternators, starters, and related components.
• Warranty Repairs and Recalls: Authorized to perform all warranty work and manufacturer recalls using genuine Ford parts.
• Ford Mobile Service: Some dealerships offer mobile service for routine maintenance (oil changes, tire rotations, brake replacements) performed at the customer's location.
• Pickup and Delivery Service: A convenience offered by some dealerships where vehicles are picked up for service and returned to the customer.

The synergy between the parts department and the service center ensures that vehicles are repaired with the correct components by factory-trained technicians, maintaining the integrity and performance of the vehicle.

Family Ford, Inc. Parts, as part of a Ford dealership, boasts several significant features and strengths:

• Genuine Parts Assurance: Customers can be confident that they are receiving authentic Ford and Motorcraft® parts, designed to fit perfectly and perform reliably, backed by Ford Motor Company warranties.
• Factory-Trained Professionals: The parts staff, like the service technicians, undergo rigorous training directly from Ford, ensuring they have in-depth knowledge of all vehicle systems and parts.
• Extensive Inventory: A large, readily available inventory of parts means quicker service times and less waiting for special orders. Even if a part isn't immediately in stock, they have efficient systems for rapid procurement.
• Competitive Pricing: Dealerships like Family Ford, Inc. often offer competitive prices on parts and services, including a low price guarantee on tires, and various service specials.
• Comprehensive Support: Beyond just selling parts, they offer assistance from trained professionals to ensure customers purchase the correct parts and provide comprehensive vehicle service.
• Convenient Ordering Options: Customers can typically order parts in person, over the phone, or through an online parts request form, offering flexibility.
• Customer Satisfaction Focus: Reviews often highlight the professional, friendly, and helpful nature of the staff in both the parts and service departments, leading to a positive customer experience.

Family Ford, Inc. Parts, as part of a dealership, regularly leverages promotions to attract and retain customers. These specials are often integrated with their service department offerings. Examples of promotional information and specials include:

• Service Specials and Coupons: These frequently cover routine maintenance like "The Works®" package (synthetic blend oil change, tire rotation, brake inspection, fluid top-off, etc.) and discounts on specific services like tire rotations, brake repairs, and wheel alignments.
• Tire Rebates and Guarantees: Promotions such as rebates on the purchase of four select tires from major brands (e.g., $125 rebate or FordPass® Rewards Points) and a "Low Price Tire Guarantee" are common.
• Parts Discounts: Occasional promotions might offer discounts on specific parts or accessories, or general percentage off purchases over a certain amount (e.g., 10-15% off parts and accessories).
• FordPass® Rewards: Customers can earn and redeem points on Ford Service and parts purchases, incentivizing loyalty to the dealership.
• Military and First Responder Discounts: Some dealerships offer special discounts on tires or services for military personnel and first responders.
• Complimentary Services: Free battery tests or vehicle inspections are often offered to encourage customers to visit the service center.

Customers are encouraged to visit the Family Ford, Inc. website or contact their parts and service departments directly to inquire about current specials and offerings, as these promotions frequently change.