Family Auto Services & Sales

Auto Repair StationsIndianaAllen CountyNew HavenLincoln Highway East
Allen County . Indiana
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- +1 260-749-9009
- 318 Lincoln Hwy E, New Haven, IN 46774, USA
Operating Hours
Family Auto Services & Sales Introduce
**Family Auto Services & Sales** operates as a versatile **Auto Repair Station** that goes beyond conventional vehicle maintenance by also offering a selection of pre-owned vehicles. This dual approach provides a unique value proposition for local users, serving as a trusted hub for both purchasing reliable used cars and ensuring their ongoing care. The "Family" in the name often implies a commitment to personalized service, honesty, and building long-term relationships with customers, treating them as part of an extended family.
The environment at Family Auto Services & Sales is designed to be welcoming and efficient, catering to both service customers and those looking to purchase a vehicle. The service bays are typically clean, well-organized, and equipped with the necessary tools and diagnostic equipment to handle a wide range of automotive repairs. Unlike some overly industrial repair shops, there's likely a focus on creating a comfortable and approachable atmosphere. The reception area is usually clean and well-lit, providing a space for customers to discuss their needs with friendly and knowledgeable staff. If they also sell vehicles, there would be a dedicated sales office and a display area for their inventory of pre-owned cars, which are typically cleaned and well-presented. The overall impression is one of transparency and professionalism, aiming to make customers feel at ease whether they are dropping off their car for service or Browse for a new one. This integrated approach ensures that customers can experience seamless transitions between sales and service needs, fostering convenience and trust.
As an **Auto Repair Station**, Family Auto Services & Sales provides a full spectrum of automotive repair and maintenance services for a wide variety of vehicle makes and models. Their core service offerings are designed to keep vehicles running safely and efficiently, focusing on preventive care and effective problem resolution. Common services include:
- **Routine Maintenance:** Essential services such as oil changes (using appropriate engine oils and filters), tire rotations, fluid checks and top-ups (coolant, brake fluid, transmission fluid, power steering fluid), and multi-point inspections to identify potential issues early.
- **Brake Services:** Thorough inspection, repair, and replacement of brake pads, rotors, calipers, and brake fluid flushes to ensure optimal stopping performance and safety.
- **Tire Sales & Services:** Offering a selection of new tires for various vehicle types, along with mounting, balancing, flat tire repair, and wheel alignment to promote even tire wear and proper handling.
- **Diagnostic Services:** Utilizing modern diagnostic equipment to accurately pinpoint the cause of dashboard warning lights (e.g., check engine light) and other performance concerns, leading to precise and efficient repairs.
- **Engine Repair & Performance:** Addressing a wide array of engine-related issues, from minor tune-ups and spark plug replacements to more complex repairs, ensuring optimal engine function.
- **Transmission Service & Repair:** Providing services for automatic and manual transmissions, including fluid changes, filter replacements, and addressing more significant transmission problems.
- **Suspension & Steering Repair:** Addressing issues with shocks, struts, control arms, power steering components, and steering linkages to maintain vehicle stability, comfort, and control.
- **Electrical System Repair:** Troubleshooting and fixing issues with batteries, alternators, starters, wiring harnesses, and various vehicle electrical components.
- **Exhaust System Repair:** Repairing or replacing mufflers, catalytic converters, and other exhaust components.
- **Pre-Purchase Inspections:** Offering detailed inspections for individuals considering buying a used car, providing peace of mind by identifying potential issues before purchase.
In addition to these repair and maintenance services, the "Sales" aspect of Family Auto Services & Sales means they also offer a curated inventory of **quality pre-owned vehicles**. This provides a convenient option for customers who are looking to trade in their current vehicle, purchase a new-to-them car, or simply explore affordable and reliable transportation options. The vehicles typically undergo thorough inspections and necessary reconditioning before being offered for sale, ensuring they meet a certain standard of quality.
Several features distinguish Family Auto Services & Sales in the local market. A key characteristic is the emphasis on **trust and transparency**, a common hallmark of "family-oriented" businesses. This often translates into clear explanations of recommended services, upfront pricing, and a commitment to never selling unnecessary repairs. Their dual offering of **auto repair and used car sales** provides a convenient, integrated solution for many vehicle owners, making them a one-stop shop for automotive needs. The presence of **experienced and professional technicians** is crucial, ensuring that all repairs and services are performed accurately and efficiently across a diverse range of vehicles. Their commitment to **customer satisfaction** is often reflected in positive local reviews, highlighting friendly staff, timely service, and effective problem-solving. For the sales side, the focus on **quality pre-owned inventory** means customers can expect vehicles that have been inspected and reconditioned. Furthermore, Family Auto Services & Sales might offer **financing options** for their vehicle sales, making car ownership more accessible to a wider range of customers. Their dedication to building long-term relationships with their clientele means they often prioritize consistent, reliable service that keeps customers coming back.
Family Auto Services & Sales likely employs various promotional strategies to attract and retain customers, emphasizing value and their community-focused approach. These could include:
- **New Customer Specials:** Offering discounts on initial services like an oil change or a diagnostic check to encourage new clients to experience their service quality.
- **Seasonal Service Promotions:** Providing timely discounts on services relevant to different seasons, such as AC checks in summer or battery and tire checks for winter.
- **Bundle Deals:** Packaging common services together (e.g., oil change with tire rotation) at a reduced rate to provide greater value.
- **Loyalty Programs:** Implementing programs that reward repeat customers with points, discounts on future services, or exclusive perks.
- **Referral Incentives:** Encouraging existing satisfied customers to refer new clients by offering discounts or other benefits.
- **Used Car Specials:** Highlighting specific vehicles from their inventory with competitive pricing, special financing rates, or included warranties to attract buyers.
- **Online Promotions:** Utilizing their website and social media channels to announce current specials, showcase their used car inventory, and share customer testimonials.
- **Community Involvement:** Participating in local events or sponsoring community initiatives, which helps build brand recognition and goodwill within the area.
To discover the most current promotions and available used vehicles, local users are encouraged to visit the Family Auto Services & Sales website, check their social media pages, or contact them directly. Their objective is to be the go-to automotive partner, offering both reliable service and quality vehicle options, all under one roof with a friendly, family-oriented approach.
Family Auto Services & Sales Photos
Family Auto Services & Sales Location
Family Auto Services & Sales Customer Reviews
They did rear brake line on my truck for way less than the dealership. Also charged AC and put dye in to see where it was leaking. Still have to take it back for them to look at it. Very satisfied with the work they did.
Aug 11, 2024 · Charles A
I visited this u hall after the u. Haul downtown Fort Wayne on Washington was absolutely oblivious to the needs that I had and where to locate the trailer that I needed. The Washington boulevard location is a lousy location to do business with. I recommend doing business with the family auto. Youval dealer. In new haven, any time you need something from you all
Jun 04, 2024 · Jim Smith
Just there for an oil change, had appointment got right in service performed quickly everyone there was super friendly and helpful 👍 Definitely will recommend and return.
Jul 27, 2024 · Mike Kendall
The person behind counter was extremely rude and smart mouthed with comments, you think the customer could ask questions about what needed repaired on vehicle. Ended up after all was done I had to take vehicle to Goodyear the next day to have what they replaced redone correctly. Depending on what mechanic works on your vehicle seems to depend on the outcome. Have decided after many times of coming here I will never come back. R. Saylor
Aug 28, 2023 · Tammy Saylor
Got our vehicle back and called them the next day saying there was a noise coming from the front end while turning. Took it back they said it was just the power steering pump and they just make noise sometimes. Took it back in for an oil change by the time we got it back the sound was even worse. Told them there was a bad noise like going over rumble strips. Decides not to take it back went elsewhere they said the power steering pump had failed and there were shreds of metal grinding. Had the pump fixed they even put on a filter to catch any metal shards that may still be in there. No issues running like a champ now. Highly disappointed won't listen to customer who drives their vehicles.
Apr 13, 2023 · Greg Bultemeier
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