Fairfield Ford Service

Fairfield Ford Service, located at 5071 Lycoming Mall Dr, Montoursville, PA 17754, USA, operates as a comprehensive "Auto Repair Station" within the Fairfield Ford dealership. While primarily serving Ford vehicles, they extend their expertise to service all makes and models, positioning themselves as a versatile automotive care provider for the Montoursville community and surrounding areas. As a dealership service center, they aim to uphold manufacturer standards for quality and customer satisfaction.

The environment at Fairfield Ford Service is characteristic of a modern, well-equipped dealership service department. Customers can expect a clean and organized facility with multiple service bays capable of handling various vehicle types, from sedans to trucks and SUVs. The waiting area is likely to be comfortable and equipped with amenities such as complimentary drinks, free Wi-Fi, and potentially mobile charging stations and a quiet room, as is common in contemporary dealership service centers. The overall environment is designed to be customer-friendly, professional, and efficient, reflecting the broader values of a reputable automotive dealership.

Fairfield Ford Service offers a wide array of automotive services, ranging from routine maintenance to more complex repairs. Their highly qualified and expert certified technicians are equipped with advanced diagnostic equipment and use genuine Ford parts or factory-approved parts for repairs. Key services include:

• Routine Maintenance: This covers essential services such as oil and filter changes (including "The Works® Package" which includes synthetic blend oil change, tire rotation and pressure check, brake inspection, vehicle checkup, fluid top-off, battery test, filter check, and belts and hoses check).
• Tire Services: Sales of a wide range of major tire brands, tire rotation, pressure checks, and low-price tire guarantee.
• Brake Services: Comprehensive brake inspections and replacements, including Motorcraft® Brake Pads & Rotor replacement, with a Lifetime Brake Pad Guarantee on Motorcraft® products.
• Engine Service & Repair: Diagnostics and repairs for various engine issues, including complex problems like turbo replacement, as noted in customer reviews.
• Transmission Service & Replacement: Addressing issues related to the vehicle's transmission system.
• Battery Services: Battery testing and replacement, with options like Motorcraft® Tested Tough® PLUS or MAX batteries.
• Vehicle Inspections: Including state inspections and comprehensive vehicle checkups.
• Electrical Repair: Troubleshooting and fixing issues with the vehicle's electrical systems.
• Steering & Suspension: Repair and maintenance of components affecting vehicle handling and ride quality.
• Exhaust & Muffler Service: Including repair and replacement of exhaust system components.
• Collision Repair: As part of the broader Fairfield Auto Group, they also handle collision repairs, ensuring a comprehensive approach to vehicle care.
• Warranty Coverage: Providing service under warranty for Ford vehicles, and a two-year unlimited mileage warranty on Motorcraft® parts including labor.
• Ford Mobile Service & Pickup & Delivery: Offering convenience for customers who may not be able to bring their vehicle to the service center.

One of the most notable features of Fairfield Ford Service, frequently highlighted by satisfied customers, is their exceptional customer service. Reviewers consistently describe the service department staff as "very courteous, professional, and friendly." This emphasis on positive customer interaction creates a welcoming and trustworthy environment. As one customer stated, "Whenever I have an issue with my car I take it here. If you buy your car from them all future inspections are free and and if you buy tires there all tire rotations are free too. They don't over charge and make up issues you don't have, so I take my car there for everything even oil changes." This testimonial underscores several key features:

• Honesty and Transparency: The customer appreciates that the service center "don't over charge and make up issues you don't have," building significant trust.
• Expert Diagnosis and Repair: One review specifically commends them for "diagnosed the problem correctly and fixed it, (replaced turbo), quickly and correctly," demonstrating their technical proficiency in complex repairs.
• Loyalty Programs: The offer of "free future inspections" for vehicles purchased from them and "free tire rotations" for tires bought there are significant value-added benefits that encourage repeat business and foster strong customer loyalty.

In terms of promotional information, Fairfield Ford Service leverages its affiliation with Ford to offer various programs and incentives. These include:

• Service Specials: They frequently feature service coupons and specials on their website, such as discounted "The Works® Package" or offers on specific parts like batteries and wiper blades.
• FordPass Rewards: Customers can earn and redeem FordPass Rewards Points for services and parts, further incentivizing loyalty.
• Military & First Responders Discount: They offer an $80 instant discount on the purchase and installation of four select tires for active and retired military and first responders.
• Low Price Tire Guarantee: They claim to beat competitor prices on 16 major tire brands, applicable to all makes and models.
• Parts and Labor Warranties: Beyond the lifetime brake pad guarantee, Motorcraft® parts are covered for a full two years with unlimited mileage, including labor costs.

These promotions, combined with the strong positive feedback regarding their service quality and customer-focused approach, position Fairfield Ford Service as a highly desirable option for vehicle owners in the Montoursville area. Their commitment to fair pricing, accurate diagnostics, and valuable loyalty perks creates a compelling proposition for both Ford owners and drivers of other vehicle makes.

To contact Fairfield Ford Service, individuals can reach them by phone at (570) 368-8121 or +1 570-368-8121. Their address is 5071 Lycoming Mall Dr, Montoursville, PA 17754, USA. Their operating hours generally include weekdays and Saturday mornings, providing flexibility for scheduling service appointments. Fairfield Ford Service strives to offer a complete and reassuring automotive service experience, marked by professionalism, expertise, and a clear dedication to customer satisfaction and vehicle longevity.