Explicit Performance

Explicit Performance, located at 3341 S State St, Lockport, IL 60441, USA, operates within the broader category of "Auto Repair Stations," providing various car maintenance and repair services to the local community in Lockport, IL. As an auto repair station, their primary function is to offer solutions for keeping vehicles in optimal working condition, ranging from routine servicing to more specific mechanical fixes. You can reach them by phone at (630) 229-2030 or +1 630-229-2030.

The customer experience at Explicit Performance, as depicted in online reviews, appears to be varied. One customer described the work as being "done in a professional, timely manner," indicating a positive and efficient interaction. This suggests that when operations run smoothly, the shop can deliver satisfactory service. The mention of Matt, a team member, pointing out "future maintenance to look for" also indicates a proactive approach to vehicle care, aiming to help customers plan for upcoming needs.

However, another review highlights significant challenges in communication, scheduling, and pricing. This customer experienced repeated delays, ignored messages, and a final price that was substantially higher than the initial quote. The description of the experience as a "disaster" and the advice to "take your car elsewhere" suggest that consistency in service delivery and customer communication may be areas of concern. The discrepancy between the initial quote and the final bill, along with missing items like wheel locks, points to potential issues with transparency and accountability in some interactions. Therefore, potential customers should be aware that their experience might vary, and clear communication and confirmation of details could be crucial.

As an "Auto Repair Station," Explicit Performance offers a range of services designed to maintain and repair vehicles. Based on the positive customer review, their services include common and essential vehicle maintenance tasks, such as:

• Engine Oil Changes: Routine fluid replacement crucial for engine health.
• Transmission Oil Changes: Maintenance of the transmission system for smooth operation.
• Water Pump Replacement: Addressing critical cooling system components.
• Air Filter Replacement: Ensuring clean air intake for engine performance.
• Tire Rotation: Regular maintenance to promote even tire wear and extend tire life.
• Door Adjustments: Addressing specific body and functional issues beyond standard mechanical repairs.
• Future Maintenance Consultations: Providing advice on upcoming service needs.

While the negative review doesn't detail specific services received beyond the initial quote, it implies the shop undertakes more complex repairs, given the reference to "control arms." This suggests they are equipped to handle a broader spectrum of automotive issues beyond just basic fluid changes, positioning them as a general car repair shop capable of addressing various mechanical problems that arise with vehicles.

One notable feature, according to a positive review, is the shop's ability to perform work in a "professional, timely manner," which is a key indicator of efficiency and competence in auto repair. The personalized touch of a technician like Matt advising on future maintenance also suggests a client-focused approach in some instances.

However, the negative feedback brings to light other operational aspects that potential customers should consider. Issues such as "unprofessional and overpriced" service, frequent delays and missed deadlines, and poor communication (e.g., ignored texts, reliance on Snapchat activity) are significant concerns. The reported discrepancy between quoted and final prices, especially without clear explanation or prior agreement, points to potential issues with pricing transparency. Furthermore, the claim of missing wheel locks and subsequent lack of response from the shop, if accurate, indicates a serious lapse in accountability and customer property care. These details suggest that while the quality of the repair work itself might be acceptable in some cases ("Work was fine"), the overall service experience and operational reliability can be inconsistent.

Explicit Performance, like many local auto repair stations, likely relies on word-of-mouth and customer satisfaction for its reputation. The positive review clearly "highly recommend this company," highlighting their professionalism and attention to maintenance. This indicates that when the service aligns with customer expectations, it can be quite satisfactory.

However, potential customers must also weigh the significant concerns raised in the negative review. These include:

• Price Discrepancies: It's crucial to get a written quote and understand what is included before work begins. Confirming the final price before payment is advisable.
• Communication Gaps: Customers might need to be proactive in confirming appointments, readiness, and any changes to the repair plan.
• Scheduling Delays: Be prepared for potential changes in turnaround times, and confirm the expected pickup time explicitly.
• Accountability for Belongings: It's important to verify that all personal items and vehicle components are present upon pickup.

For individuals in Lockport, IL, considering Explicit Performance for their car repair needs, it is advisable to communicate clearly about all aspects of the service – from initial diagnosis and quoting to timelines and final payment – to ensure a smooth experience. It is also beneficial to verify their current operational procedures and customer service policies, especially concerning price matching or guarantees on parts and labor.