Excel Truck Group - Rock Hill

Located at 1170 Porter Rd, Rock Hill, SC 29730, USA, Excel Truck Group - Rock Hill serves as a pivotal "Auto Repair Station" specializing in the comprehensive maintenance and repair of heavy and medium-duty trucks, trailers, and buses. With contact available via phone at (803) 576-3900 or mobile at +1 803-576-3900, this facility is designed to keep commercial vehicles on the road and minimize downtime.

The Rock Hill location of Excel Truck Group is a new, state-of-the-art facility, evident in its modern infrastructure and amenities. Customers entering the premises are often impressed by the lavish customer lounge, a significant feature that sets this repair station apart. This lounge offers comfortable seating, large TVs, complimentary water, and notably, free laundry services. These amenities are particularly beneficial for truck drivers who may be waiting for their vehicles, providing a comfortable and practical environment during what can often be a long wait. The overall atmosphere aims to be professional and accommodating, ensuring that customers feel well-cared for while their vehicles are being serviced.

While the facility generally receives positive feedback for its environment and customer-facing staff like Anthony and James, as noted in a customer review, it is important to acknowledge that, as with any service provider, there can be isolated instances where service quality needs further improvement. For instance, one customer mentioned an oil change where the oil was overfilled, highlighting a potential area for attention to detail in even the most basic services as the new shop refines its operations. Despite this, the overall impression is that of a professional establishment striving to provide top-tier service.

Excel Truck Group - Rock Hill offers a wide array of services, positioning itself as a one-stop-shop for commercial vehicle needs. Their extensive service list includes:

• General Maintenance and Repair: This encompasses everything from routine preventative maintenance (PM) to complex repairs. They are equipped to handle general truck and trailer service, ensuring vehicles run efficiently.
• Engine Repairs and Overhauls: The facility boasts certified technicians capable of repairing and overhauling a wide range of engines, including Detroit Diesel, Mercedes Benz, Mack, Caterpillar, Duramax, Cummins, and Isuzu.
• Drivetrain Repairs and Overhauls: Comprehensive services for vehicle drivetrains are available to ensure optimal performance and longevity.
• Preventative and Contract Maintenance Programs: These programs are designed to help fleets maintain their vehicles proactively, reducing unexpected breakdowns and maximizing uptime.
• Electronic Diagnostics and Repairs: With modern trucks relying heavily on advanced electronics, Excel Truck Group provides complete electronic diagnostics and repairs to address complex system issues.
• State Inspections: They perform necessary state inspections to ensure vehicles comply with regulatory standards.
• HVAC Service and Repair: Keeping the cabin comfortable is crucial for drivers, and Excel Truck Group offers full HVAC system servicing.
• Wheel Alignment and Frame Repair: Equipped with an All Wheel Alignment Machine (Hunter Brand) and a Frame Machine, they can handle precise alignment corrections and structural frame repairs.
• Trailer Service: Beyond trucks, they offer full-service trailer repair for all makes and models, including specialized services like certified tank testing and repairs (petroleum & propane), lift gate repairs and installations, and refrigeration repair.
• Truck Body Shop: The Rock Hill location also features a full-service body shop for collision repair, offering computerized estimates, complete or partial painting, body repairs or panel replacement, glass replacement, fiberglass and SMC repair, and frame alignment. They utilize a heated Devilbiss Paint Booth and DuPont Mixing Stations.
• 24/7 Roadside Service: For emergencies, they provide 24/7 roadside assistance, ensuring help is available whenever and wherever it's needed.
• RV Service & Repairs: In addition to commercial trucks, they also offer service and repairs for RVs.

Excel Truck Group - Rock Hill stands out due to several features designed to enhance the customer experience, particularly for professional drivers:

• Luxurious Customer Lounge: As highlighted by a customer, the "lavish customer lounge" provides a comfortable space for drivers to relax while their trucks are being serviced. This includes comfortable lounge chairs, large TVs with satellite TV, free Wi-Fi, and complimentary coffee and water.
• Free Laundry Services: This amenity is a significant convenience for truck drivers, offering a practical solution for personal needs during extended waits.
• Professional and Knowledgeable Staff: The service team, including individuals like Anthony and James, is noted for being professional and helpful. The entire team of master technicians is factory-trained and certified, ensuring high-quality workmanship.
• Express Assessment: For heavy-duty trucks, they offer an "Express Assessment" with diagnosis provided within 2 hours, aimed at quickly identifying issues and minimizing downtime.
• Extensive Parts Inventory: With a substantial parts retail area and warehouse, along with a huge shared parts inventory across their locations, Excel Truck Group aims to have the necessary parts readily available, which can significantly speed up repair times.
• Sustainability Initiatives: The new facility incorporates energy-efficient lighting and HVAC systems, a 188-kW solar system, and infrastructure for electric truck charging, reflecting a commitment to sustainable practices.

Excel Truck Group focuses on providing comprehensive solutions to keep commercial vehicles on the road, emphasizing "UP-TIME" for businesses. While specific ongoing promotions may vary, the facility periodically offers specials. For example, there's a promotion available where mentioning a YouTube video ad to the Rock Hill service team can grant a 10% discount on labor (up to $100 in savings on up to $1000 in labor). This suggests a proactive approach to attracting new customers and rewarding existing ones. They also offer flexible scheduling for service appointments, highlighting their commitment to convenience.

The overall value proposition of Excel Truck Group - Rock Hill lies in its combination of a state-of-the-art facility, a wide array of specialized services, highly trained and certified technicians, and a strong emphasis on customer comfort and efficiency. While individual experiences may vary, the commitment to professional service and minimizing vehicle downtime for commercial operators positions Excel Truck Group - Rock Hill as a key resource in the Rock Hill area for all truck, trailer, and bus repair needs.