Excel Auto Service

Excel Auto Service, located at 1206 S Cumberland St, Morristown, TN 37813, USA, operates as an "Auto Repair Station" serving the local community. This business aims to provide essential automotive repair and maintenance services to residents and visitors in the Morristown area. They are accessible for inquiries and service scheduling via phone at (423) 254-1637 or +1 423-254-1637.

As an "Auto Repair Station," the environment at Excel Auto Service would typically consist of a functional workshop designed for vehicle diagnosis, repair, and maintenance. This generally includes multiple service bays equipped with various tools, lifts, and diagnostic equipment necessary for working on a range of vehicles. A reception area for customer interaction, where vehicles are checked in and out, and where clients can discuss their automotive concerns with staff, would also be expected. While specific details about the aesthetics or specific amenities of their facility are not provided in the given information, the practical nature of an auto repair shop dictates an environment focused on efficiency and the execution of mechanical tasks. The primary goal of such an environment is to facilitate the professional and timely servicing of automobiles.

Excel Auto Service offers a variety of services typical of a general "Auto Repair Station," addressing different facets of vehicle maintenance and repair. Based on the provided customer reviews, their capabilities include handling electrical issues, as one customer reported, "Took care of my wiring issue fast." They also perform repairs on trucks, as another customer stated, "Got my Ram 1500 back straight." Furthermore, they undertake cooling system repairs, specifically radiator replacement, as detailed in one customer's experience. This suggests they can handle issues related to vehicle overheating. While not explicitly listed, common services at an auto repair station would also typically encompass oil changes, brake inspections and replacements, tire services (rotation, balancing, repair), engine diagnostics and repair, suspension work, and air conditioning service. The combined feedback indicates a scope of work that includes both minor electrical faults and more significant mechanical components like radiators.

The features of Excel Auto Service are presented with a degree of contrast based on the provided customer testimonials. On one hand, a key positive feature highlighted is the **mechanical experience and knowledge** of the owner or lead mechanic. One customer enthused, "The owner has a lot of mechanical experience, you don't pay for what he does, you pay for what he knows." This implies a value placed on expertise and efficient problem-solving, particularly for complex issues like wiring, which were resolved "fast and didn't hurt the wallet." The successful repair of a Ram 1500 also suggests competence in handling larger vehicles and potentially more robust repairs. This positive feedback points to a shop that, for some customers, delivers effective solutions at a reasonable cost, valuing the intellectual capital of the mechanic.

However, a starkly contrasting feature, also drawn from customer reviews, concerns **diagnostic accuracy and perceived honesty**. Another customer shared a highly negative experience: "My car was overheating and they said I needed a new radiator. They put in a new radiator and it turned out it was just the radiator cap. The new radiator cost me $450 do not use these people. They are crooked." This review raises serious concerns about misdiagnosis, unnecessary repairs, and a potential lack of integrity in their operations. If accurate, replacing a costly component when a simple, inexpensive part was the actual problem is a significant issue. This discrepancy in customer experiences suggests that while some find the service to be knowledgeable and fair, others may encounter problems related to diagnostic thoroughness and trustworthiness. This dichotomy makes it challenging for new customers to predict their experience, indicating variability in service quality or perhaps a specific area where the shop struggles.

Regarding promotional information, specific ongoing promotions for Excel Auto Service are not available in the provided data. Auto repair stations typically engage in various promotional activities to attract and retain clientele, such as offering competitive pricing for common services, seasonal maintenance specials, or discounts for new customers. The positive review mentioning "didn't hurt the wallet" for a wiring issue suggests that some customers perceive their pricing as fair and affordable. However, the negative experience regarding the radiator replacement casts a shadow over any potential value proposition, as unnecessary expenses would negate any perceived savings. Potential customers are advised to contact Excel Auto Service directly at (423) 254-1637 or +1 423-254-1637 to inquire about their services, pricing, and to discuss any vehicle issues in detail. Given the conflicting reviews, it would be prudent for prospective clients to clearly communicate their concerns, ask for detailed diagnostics before authorizing repairs, and potentially seek a second opinion for major work to ensure they receive appropriate and cost-effective service.