Excalibur Auto Glass

Excalibur Auto Glass, located at 200 E Lake Mead Pkwy, Henderson, NV 89015, USA, operates as an "Auto Repair Station" specifically focused on vehicle glass services. They can be reached by phone at (702) 276-5049 or mobile at +1 702-276-5049. This business specializes in the repair and replacement of various types of automotive glass, including windshields, side windows, and rear windows. In the context of an "Auto Repair Station," their niche is crucial for vehicle safety and integrity, as damaged auto glass can compromise structural strength and driver visibility.

As an "Auto Repair Station" with a specialization in auto glass, Excalibur Auto Glass primarily offers services related to maintaining and restoring vehicle windows. Their core services include windshield repair for chips and cracks, which can prevent further damage and avoid a full replacement. For more extensive damage, they provide full windshield replacement. Beyond the front windshield, they also handle the replacement of side windows and rear windows, addressing issues from accidental breakage to vandalism. Many auto glass companies, including Excalibur Auto Glass as indicated by external search results, also offer mobile services, where technicians travel to the customer's location for convenience. This on-site service is a significant benefit for customers whose vehicles are not safe to drive due to glass damage or who simply prefer the convenience of home or work service.

The operational environment for Excalibur Auto Glass would typically include a dedicated facility at their listed address for in-shop repairs and administrative functions, alongside their mobile service capabilities. A physical auto glass shop would be equipped with the necessary tools for safely removing damaged glass, preparing the vehicle frame, and installing new glass with precision. This includes specialized adhesives, vacuum systems for glass removal, and calibrated tools for proper alignment. The office area would handle customer inquiries, scheduling, insurance claims, and administrative tasks. Given their mobile service offering, their technicians operate from well-equipped service vehicles, allowing them to perform repairs efficiently at various customer locations. The address in Henderson, NV, places them in a populated area where demand for auto glass services would be consistent. Their operational scope extends beyond the physical shop, offering flexible solutions to reach customers where they are.

Excalibur Auto Glass focuses exclusively on auto glass repair and replacement, offering a range of services that are crucial for vehicle safety and compliance. Their primary services include:

• Windshield Repair: Addressing small chips and cracks to prevent them from spreading, often a cost-effective solution.
• Windshield Replacement: For damage that cannot be repaired, they perform full windshield replacements, ensuring proper fit and sealing.
• Side and Rear Window Replacement: Handling broken or damaged door glass, quarter glass, and back glass for various vehicle types.

The provided customer reviews for Excalibur Auto Glass are entirely negative and raise serious concerns about their service quality and customer conduct. Both reviews share identical strong warnings: "Avoid this place at all costs. Spend the extra hundred or two hundred at a more reputable place. They will damage your car. Then tell you, the damage was there. Before they changed the windshield, even though you have them on camera." This indicates a consistent and alarming pattern of alleged vehicle damage during the repair process, followed by denial and accusations against the customer. The accusation that the "Office lady sent me a photo with a time on it taken after installation and told me it was before installation and that it wasn't the original photo" points to potential deceptive practices and a severe lack of integrity. Furthermore, the claim of being misled about a "manufacturer recall on the paint on the vehicle" and being given incorrect information after calling a dealership further highlights a concerning lack of professional ethics and potentially deliberate misinformation. The repeated statement, "Save your sanity and go anywhere else, no customer service at all," underscores a complete breakdown in customer satisfaction and trust. These reviews paint a picture of an "Auto Repair Station" where fundamental aspects of customer service, honesty, and quality of work are severely lacking, leading to highly frustrating and costly experiences for customers. Such feedback is highly detrimental to a business's reputation and would deter potential clients.

Given the overwhelmingly negative customer feedback, any traditional "promotional information" for Excalibur Auto Glass would be heavily undermined by these reviews. While most "Auto Repair Stations" aim to promote reliability, quality, and customer service, the direct accounts of alleged damage, deception, and poor communication create a significant challenge to any positive public perception. If Excalibur Auto Glass does offer promotions such as competitive pricing, mobile service convenience, or warranty guarantees, these would likely be overshadowed by the severe warnings from past customers. The value proposition, which typically would focus on efficient and reliable auto glass repair, is severely disputed by the experiences described. For local users in Henderson, NV, and surrounding areas, the information available strongly suggests exercising extreme caution. The advice from customers to "Spend the extra hundred or two hundred at a more reputable place" indicates that the perceived risk and potential for negative outcomes far outweigh any potential cost savings or convenience offered by Excalibur Auto Glass based on these specific public reviews. Transparency, honesty, and consistent quality are paramount for any "Auto Repair Station" to build and maintain trust within its community, and the information presented here indicates a significant challenge in these areas for Excalibur Auto Glass.