Everharts' Auto Inc

Everharts' Auto Inc is an establishment located at 11930 Blue Ridge Rd, Newcomerstown, OH 43832, USA. Operating within the broad platform category of Auto Repair Stations, businesses like Everharts' Auto Inc typically provide a range of services and goods for sale related to vehicle maintenance, repair, and parts acquisition. Customers can attempt to contact them at (740) 498-8841 or via mobile at +1 740-498-8841. This introduction provides an objective overview of Everharts' Auto Inc, strictly based on the limited customer feedback available online, highlighting both its purported function and the significant concerns raised by patrons.

Based on the provided customer reviews, there is no direct description of the physical environment or atmosphere of Everharts' Auto Inc. However, the nature of the complaints, particularly regarding phone communication and part quality for online orders, suggests that customer interaction and internal processes may be challenging. While an auto parts store generally has a functional environment focused on inventory and sales, the expressed difficulties in reaching the business by phone imply a potential lack of responsiveness at the customer service level. The mention of a "Crack in the light bracket where the body line bends and 5 broken mounting brakes" on a part received online, rather than a physical inspection, implies that for some transactions, the interaction is remote. Therefore, while a typical auto parts store aims for an organized and accessible retail space, the customer experiences point to an operational atmosphere that might be frustrating for clients seeking assistance or resolving issues.

As an entity falling under the Auto Repair Stations category, and given its name "Everharts' Auto Inc" and the context of "auto parts store," it is reasonable to infer that their primary offerings include the sale of automotive parts. While the specific range of parts is not detailed, customer feedback indicates they sell vehicle components, including those that might be used or salvaged, given the description of "a part online with the premise that the only thing wrong with it was a couple of scuff marks as listed." This suggests that their inventory could include:

• Used Auto Parts: The mention of a part with "scuff marks" and subsequent damage upon arrival is indicative of a business that may deal in recycled or salvage vehicle components. This is a common practice for auto parts stores that cater to customers looking for more affordable alternatives to new OEM (Original Equipment Manufacturer) or aftermarket parts.
• Vehicle Components: This would encompass a wide array of parts necessary for various vehicle repairs and maintenance, such as body panels, lights, engine components, interior parts, and more, as would be expected from an auto parts supplier.

While some businesses categorized as "Auto Repair Stations" also offer repair services, the provided reviews focus exclusively on parts acquisition and the challenges associated with it, rather than mechanical repair services performed on vehicles at their location. Therefore, their core service appears to be the sale of automotive parts, catering to individuals and possibly other repair shops.

The distinguishing features of Everharts' Auto Inc, as conveyed through customer reviews, predominantly highlight significant issues and concerns:

• Severe Communication Issues: A critical and frequently noted problem is the difficulty in contacting the business. Customers report calling "all day long no answer" and experiencing similar issues on multiple attempts. The complaint that "their phone number listed has changed" further exacerbates this issue, suggesting a lack of updated contact information or consistent phone support. This severely impacts customer service and the ability to conduct business or resolve issues.
• Discrepancies in Product Condition: A major concern arises from the discrepancy between the advertised condition of parts and their actual state upon delivery. One customer ordered a part "with the premise that the only thing wrong with it was a couple of scuff marks as listed," but received it with "a Crack in the light bracket where the body line bends and 5 broken mounting brakes." This suggests a potential issue with accurate product description, quality control, or packaging for shipping.
• Customer Service Quality: The overall customer service experience, based on the reviews, appears to be "awful." This stems from the lack of communication and the failure to address issues promptly or satisfactorily. The frustration expressed by customers, including the use of strong negative language, indicates a profound dissatisfaction with their interactions.
• Lack of Resolution or Follow-up: The reviews imply that customers faced significant hurdles in getting their issues resolved, primarily due to the inability to communicate with the business. This absence of effective problem resolution is a critical negative feature.

These features collectively paint a picture of a business facing considerable challenges in customer satisfaction, particularly concerning communication and product accuracy for online sales.

Direct promotional information, such as advertised sales, discounts, or special offers from Everharts' Auto Inc, is not available in the provided text. Based on the negative customer feedback, any promotional efforts would likely be overshadowed by the operational issues highlighted. Typically, auto parts stores promote themselves through:

• Availability of Parts: The ability to source and supply a wide range of parts, especially harder-to-find used or specialized components, is a common draw for such businesses.
• Competitive Pricing (Implied): Businesses dealing in used parts often aim to offer more competitive pricing than new part retailers. However, the quality issues reported could negate this perceived value.
• Customer Service (Ideally): In a well-run auto parts store, helpful and knowledgeable staff would be a key promotional asset, driving repeat business through positive interactions. However, the current feedback suggests this is a major area of concern for Everharts' Auto Inc.

Given the strong negative sentiment in the provided reviews, any existing or potential promotional messaging by Everharts' Auto Inc would need to directly address the reported issues of poor communication and inconsistent product quality to regain customer trust and attract new business effectively. The current public information serves more as a cautionary note than a promotional endorsement.