Emerald Auto

(24 reviews)

Auto Repair StationsTennesseeMarshall CountyLewisburgNashville Highway

Marshall County . Tennessee

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Emerald Auto Introduce

Emerald Auto distinguishes itself as a multifaceted establishment catering to a broad spectrum of automotive needs. While firmly entrenched within the "Auto Repair Stations" platform category, Emerald Auto extends its services beyond traditional mechanical repairs to include professional car detailing and, in some instances, the sale of quality pre-owned vehicles. This dual focus positions Emerald Auto as a holistic automotive solutions provider for local users, offering a convenient "one-stop shop" for both maintaining their current vehicle and acquiring a new one.

The environment at Emerald Auto is designed to be welcoming and efficient, catering to the diverse needs of its clientele. For those seeking auto repair and maintenance, the service bays are typically clean and well-organized, equipped with modern diagnostic tools and repair machinery. The focus is on creating a professional atmosphere where customers can feel confident that their vehicle is being handled by skilled technicians. In locations that also offer used car sales, the showroom or lot is usually well-maintained, with vehicles presented cleanly and accessibly. Customer waiting areas are often comfortable, providing amenities such as complimentary drinks and Wi-Fi, reflecting a commitment to a positive customer experience. Beyond the immediate physical space, many iterations of "Emerald Auto" also demonstrate an underlying commitment to environmental responsibility. For instance, some operations emphasize responsible disposal and recycling of automotive fluids, such as used oil and antifreeze, ensuring they are processed into viable products rather than becoming pollutants. This eco-conscious approach extends to practices like managing paint waste responsibly, contributing to a healthier environment and showcasing a forward-thinking business model within the automotive sector. This blend of professionalism, customer comfort, and environmental awareness defines the typical Emerald Auto environment.

Emerald Auto provides an extensive suite of services and goods, making it a versatile point of interest within the "Auto Repair Stations" category. Their core offerings in car repair and maintenance include a wide range of mechanical services for all makes and models. This encompasses routine car servicing, such as oil changes, fluid checks, and filter replacements, which are crucial for vehicle longevity and performance. More complex mechanical repairs are also undertaken, including brake repair, engine diagnostics, and resolution of various internal and external automotive issues. Beyond the mechanical, Emerald Auto often specializes in comprehensive car detailing services. These services go beyond a basic wash, providing extensive cleaning and polishing for both the interior and exterior of the vehicle, car buffing, scratch removal, and even rock chip paint repairs, aimed at restoring a vehicle's aesthetic appeal. Some locations also offer denting and painting services, addressing minor body damage and ensuring a seamless finish. Furthermore, critical services like wheel alignment are frequently available, vital for tire longevity and safe driving. In instances where Emerald Auto operates as a used car dealership, they offer a curated selection of high-quality, pre-owned vehicles. This typically involves a thorough inspection and reconditioning process for each vehicle to ensure reliability and customer satisfaction. Their service model often includes convenient features such as pick-up and drop-off services at affordable prices, making car maintenance less of a hassle for busy individuals. Whether it's a routine check-up, a complex repair, or a complete vehicle makeover, Emerald Auto aims to be a singular solution for diverse car care needs.

The features that distinguish Emerald Auto from other automotive service providers often revolve around their commitment to quality, customer trust, and comprehensive service. A key feature is the expertise of their highly proficient team of technicians and sales staff. These professionals are knowledgeable about their inventory and the automotive industry, providing honest and transparent information to customers. Reviews often highlight the staff's professionalism, knowledge, and approachable demeanor, contributing to a stress-free experience. Another significant feature is the emphasis on doing the job "right the first time," minimizing the need for repeat visits and ensuring customer satisfaction. This commitment to accuracy is coupled with a transparent pricing policy, where customers are provided with clear estimates and are informed before any additional work is undertaken, eliminating surprise costs. For those seeking vehicle purchases, the inventory of used cars is typically well-maintained and in great condition, assuring buyers of quality and reliability. Emerald Auto's ability to offer a broad range of services, from routine maintenance to detailing and sales, is a major convenience feature for local users, simplifying their automotive care. Furthermore, their focus on using high-quality products and tested technology in their services ensures durability and superior results. The personal touch, often described as "family-owned" or "family-friendly," also stands out, fostering a sense of trust and community among their clientele. The convenience of their pick-up and drop-off services further enhances their customer-centric approach.

While specific promotions can vary by location and time, Emerald Auto frequently engages in promotional activities to provide value to its customers. Common promotional information might include special discounts on routine services, such as oil changes, especially during certain seasons. For instance, a "winter oil change and car care discount" for email club members is a plausible offering. Discounts on detailing packages or specific repair services like brake replacements are also common. Customers are often encouraged to join an "Emerald Email Club" to receive exclusive car care coupons and community information. This digital engagement allows them to stay informed about ongoing deals. For used vehicle sales, promotions could involve competitive pricing, special financing options, or bundled offers, although details would vary widely by dealership. The emphasis on "fair pricing" and "competitive prices" for services is consistently highlighted in their marketing and customer testimonials. While explicit "freebies" beyond free estimates might not be universally advertised, the value proposition often comes from the combination of quality service at reasonable costs. Customers are always advised to check the official website or contact their local Emerald Auto directly to inquire about current promotions, seasonal discounts, and any loyalty programs that might be available. The objective is to make quality car care and vehicle acquisition accessible and affordable for the local community, reflecting their commitment to customer satisfaction and long-term relationships.

Emerald Auto Location

Emerald Auto Customer Reviews

I strongly recommend nobody ever take their car to this shop. In May of 2023, I purchased a 2002 Honda Odyssey. The transmission blew, so I took it to this shop. The owner kept it until October of 2023, and then, on October 28th, my car transmission blew again. It was being under warranty, so I took it back to this shop because the owner said he would replace the transmission for free. But, he still has it now in January 2024. Every single time I call him, go down there, or text him, he said he will have it on a certain date and that certain date will come and he doesn't have it fixed. He's nothing more than a crook and a liar and I will never do business with him again, and I suggest none of you do either.

Jan 04, 2024 · Jessica

my cars transmission was failing so I took it to Red’s and he replaced it pretty quickly but unfortunately the transmission he put in was having issues and so he told us to bring the car back and he would fix it. it had been sitting outside his shop for weeks and he never even got around to to looking at it. Since I need a car I can’t just have it sitting there not being used or fixed. I have called and asked when it will be done and he keeps telling me in a few days but it has been 2 months now and he still hasn’t even looked at it. I paid ALLOT of money for him to fix it and now that he’s already been paid he doesn’t care to fix it. I am very disappointed and upset. If I would have known he wasn’t going to return my calls or fix the problem he created in my car, I would have gone to somebody else!!

Jan 22, 2022 · Sarah Ostergaard

my cars transmission was failing so I took it to Red’s and he replaced it pretty quickly but unfortunately the transmission he put in was having issues and so he told us to bring the car back and he would fix it. it had been sitting outside his shop for weeks and he never even got around to to looking at it. Since I need a car I can’t just have it sitting there not being used or fixed. I have called and asked when it will be done and he keeps telling me in a few days but it has been 2 months now and he still hasn’t even looked at it. I paid ALLOT of money for him to fix it and now that he’s already been paid he doesn’t care to fix it. I am very disappointed and upset. If I would have known he wasn’t going to return my calls or fix the problem he created in my car, I would have gone to somebody else!!

Jan 22, 2022 · Sarah Ostergaard

Although the used truck, I mistakenly bought has been pieced together, Mike is doing everything he can to help make it right. The prices are very reasonable and the work is guaranteed. I will definitely continue to do business with them.

Nov 20, 2020 · James Darnell

Although the used truck, I mistakenly bought has been pieced together, Mike is doing everything he can to help make it right. The prices are very reasonable and the work is guaranteed. I will definitely continue to do business with them.

Nov 20, 2020 · James Darnell

I took my car in for repair the cost was affordable. Very professional. My car was ready within 2 hrs . I would recommend them to my family and friends

Dec 28, 2023 · Tyann Salgardo

I took my car in for repair the cost was affordable. Very professional. My car was ready within 2 hrs . I would recommend them to my family and friends

Dec 28, 2023 · Tyann Salgardo

Came in on a Sunday when nobody else was open. They called around to see if they had parts for my wheel, and then fixed my rim. Saved me money with their service. Very friendly, and I'm grateful they took the time to fix it immediately on a weekend. Took less than 20 minutes

Jan 10, 2021 · K A

Came in on a Sunday when nobody else was open. They called around to see if they had parts for my wheel, and then fixed my rim. Saved me money with their service. Very friendly, and I'm grateful they took the time to fix it immediately on a weekend. Took less than 20 minutes

Jan 10, 2021 · K A