East Main Automotive LLC

This was my second time trying out their services, the first time my car was ready and I was never notified of it until I called back many times asking for it until I got a hold of someone. Additionally I requested a receipt for the work that was done and I never got it. I was always told they were going to do it and were working on it and to just wait. Recently, I came in for an estimate/quote for bumper repair and was told to come back another day on their time to pick up a written estimate. I did and then was told to wait for an email with the estimate attached because he had not printed and forgot. 5 days went by and I got no call and no email. I called many times until finally David answered and explained to me he had forgot and invited me to come in, on his day/ his time to pick up a printed copy. When I came in, he apologized again because he did not have anything printed nor written up. He explained that ever since the first day I came inquiring about the estimate his computer system was not working. And went on to further mention that he has no access to his system nor any access to order car parts. He said his computer technician came in and had no idea what was going on. you do the math. Additionally From the beginning I made it clear that time was very important to me due to the nature of my visit, the estimate was for an insurance claim. I am completely unsatisfied with their service, my time was not respected nor was my offer to do business, I will never be coming back here again. Highly do not recommend. Unprofessional, terrible service.

Aug 14, 2023 · Ian Martinez

Terrible! Do not go here!!!. My heat needed to be fixed in my car. First round at the shop the car came back even more messed up. The fan they installed was broken. But it also came back to me with my remote starter not working, and my automatic window wasn’t working , and the lock made a loud click.. brought it back and they had to take it to another place to fix my starter and my window. Lock still clicking loud at this point and fan still is broken. Take car back 2 more times and the last time to put the correct fan in. But at this point the loud click for the lock turned into very loud cranking noise. David Ortiz’s refused to fix it claiming it wasn’t from what they did! I had it confirmed that it was broken when the batter was put in wrong. The same door that had the window problem that they had to fix. Mind you, it was paid in advanced while all this was still happening. I am still driving around with a very loud noise when I have to lock me car. They brushed me off and gave me back a broken car. I have all the text receipts and problems documented but they will not fix it as a part of what they broke the last time! Outrageous! DO NOT GO HERE!

Feb 24, 2023 · Krystal

I didn’t know auto repair places like this exist but East Main auto is actually a very honest and fair priced automotive repair shop. The owner took time to explain my vehicles issues, as well as allow me to compare prices with competitors. Of which they were by far the cheapest. The honesty, transparency and fair pricing will keep me coming back.

Jun 09, 2022 · Drew Freerks

Was given a price of $369.44 for front brakes and rotors. When I went to pick up the car the total was $441.69 plus tax(26.37) plus some other charge called NCA($14.35). I know I have to pay tax but they flat out raised the price with no good reason. Dave is a soft spoken nice guy bit a complete liar.

Jul 12, 2022 · J. Presley

I went to the shop for battery change and front shock repair. I was told by the head mechanic that they will have to get the original battery and shocks from BMW and put all original same as car already has. I was told repeatedly that they would get the original parts from BMW shop. But after the repair, the battery and shocks that were put in my car were not the same as original BMW and it was from their own shop, they also refused to give me bills of the battery and shocks purchases. They just handed me 3 liners bill of 1150 bucks. People are good to talk to but lies means something fishy going on for sure. But I guess thats how business is done and money is made. Learnt a good lesson today!!

Oct 07, 2020 · Vipul Jindal