East Hills Subaru of Sayville Service
Auto Repair StationsNew YorkSuffolk CountySayvilleSunrise Highway
Suffolk County . New York
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- +1 888-356-2960
- www.easthillssubaruofsayville.com
- 5700 Sunrise Hwy, Sayville, NY 11782, USA
Operating Hours
East Hills Subaru of Sayville Service Introduce
East Hills Subaru of Sayville Service is a distinguished 'Auto Repair Station' located at 5700 Sunrise Hwy, Sayville, NY 11782. As a dedicated service center for Subaru vehicles, it provides an extensive range of maintenance, diagnostic, and repair services designed to uphold the performance, safety, and longevity of Subaru models. This facility is part of the larger East Hills Auto Group, known for its commitment to customer satisfaction and quality automotive care across Long Island. The service center operates with a clear focus on the specific needs of Subaru owners, ensuring that every vehicle receives expert attention from professionals who understand the brand's engineering and specifications.
The environment at East Hills Subaru of Sayville Service is designed to be welcoming and efficient, catering to the needs of both the vehicle and its owner. While the service bays are equipped with specialized tools and technology for Subaru maintenance and repair, the customer-facing areas are equally well-appointed. The dealership features an **open and comfortable lounge area** where customers can relax while their vehicles are being serviced. This lounge provides complimentary amenities such as **tea and coffee**, a **small library**, **periodicals**, **TV**, and **free Wi-Fi**, making waiting a more pleasant experience. For those with children, the inclusion of **Lego's for both children and adults** demonstrates a thoughtful approach to customer comfort. Furthermore, the facility prioritizes security, with **on-premises, after-hours security protecting your car and property**, and offering the convenience of **24-hour, 7-day-a-week drop-off and pick-up** in safety. The overall atmosphere strives for professionalism, transparency, and convenience, aiming to alleviate the stress often associated with car repairs.
East Hills Subaru of Sayville Service offers a comprehensive suite of services tailored to meet the needs of Subaru owners. Their core offerings include **scheduled maintenance** as recommended by Subaru, ensuring that vehicles adhere to manufacturer guidelines for optimal performance and warranty validity. This encompasses services such as **oil and filter changes, tire rotations, brake inspections and repairs, battery replacement, air filter and cabin filter replacements, and wiper blade replacements.** Beyond routine maintenance, the service center is equipped for more complex **diagnostics and repairs**, addressing issues that may arise with the engine, transmission, electrical systems, suspension, and other critical components. A notable offering is their **complimentary multi-point inspection**, which provides a thorough assessment of various vehicle systems, identifying potential issues before they escalate into major problems. They also offer a **Subaru MPG Inspection** to help customers maximize their fuel efficiency. The use of **Genuine Subaru Parts**, engineered to vehicle specifications for fit and lasting performance, is a standard practice, ensuring the integrity and longevity of repairs. For cars under warranty, they have the capability to have parts sent via FED-EX at no charge to expedite repairs, demonstrating a proactive approach to efficiency. Additionally, a **complimentary car wash with every service** adds a touch of convenience and appreciation for their customers.
The features that distinguish East Hills Subaru of Sayville Service within the 'Auto Repair Stations' category are numerous and customer-focused. Foremost among these is their team of **factory-trained and Subaru-certified, as well as ASE-certified technicians**. This certification ensures that the mechanics possess in-depth knowledge of Subaru vehicles, capable of performing professional maintenance and repairs with precision. The presence of **dedicated, certified service consultants** available to assist customers ensures clear communication and expert advice throughout the service process. They are consistently ranked as Subaru's leading dealer for customer service on Long Island, a testament to their commitment to excellence. Their **efficient appointment scheduling**, with an average appointment made within 24 hours of the initial request, highlights their operational effectiveness. For customers with busy schedules, they offer **Express Service hours** alongside their regular service hours, providing options for quicker, routine maintenance tasks. The availability of a **courtesy shuttle drop-off and pick-up service** (approximately a 5-mile radius) further enhances convenience for customers who need transportation while their car is being serviced. Their significant investment in **over half a million dollars of parts on hand** ensures that most repairs can be completed quickly, minimizing vehicle downtime. Their transparent approach to service is often praised, with customers reporting that they are kept informed of all work being done and any potential additional requirements, without pressure to perform services if chosen against. This combination of expertise, efficiency, and customer care builds a strong foundation of trust.
East Hills Subaru of Sayville Service actively engages in promotional activities to provide value to its customers. They consistently offer **monthly service specials**, which can be found on their website, allowing customers to save on a variety of Subaru services. Examples of past and recurring promotions include **discounts on Genuine Subaru Accessories**, allowing personalization of vehicles, and the aforementioned **complimentary multi-point inspections** and **MPG inspections**. These specials are designed to encourage regular vehicle maintenance and offer cost savings. While the main focus is on service, as a dealership service center, they also participate in broader Subaru programs like the **Subaru Love Promise**, which includes charitable initiatives and community involvement, such as donations for new vehicles sold to the National Multiple Sclerosis Society. This demonstrates a commitment beyond just car repair, fostering a positive brand image. Customers are encouraged to visit their website or contact their service department directly via phone at 888-994-4723 to inquire about current service specials and to schedule appointments, ensuring they can take advantage of all available savings and benefits.
East Hills Subaru of Sayville Service Location
East Hills Subaru of Sayville Service Customer Reviews
The staff are professional, I bought my vehicle new from them back when they were called Donaldson's subaru and went there for years to service it. The service manager is a good guy but I personally I wouldn't trust them with maintenance of your vehicle, they overcharge for what the market rate of maintenance and repairs are on the vehicle and recommend things that don't need to be done to the vehicle just to make profit. My vehicle has electrical issues and there's a lawsuit against Subaru for the issue and when I brought it in and told them to just fix it, I'd pay whatever it cost, I was given the run around and told that their computers couldn't find anything wrong. If you know anything about mechanics, you never just go off the computers, it's only a starting point. If you're looking to buy a car there, absolutely great place to buy, just never use their service department!
Feb 20, 2024 · dmitry dekhtyar
They were previously owned by Donaldsons. The service department is still the one who keeps this place attractive to customers like me. They are patient, polite and are very conscious of customer needs. I have seen irate customers make unreasonable demands for something like a parts unavailable and was demanding that they provide another car while they wait indefinitely without any proper insurance or warranty requirements. These staff have such a difficult task due to supply chain issues and are taking it on the chin like a champion. This is what makes this place the way it is. Honest and also pragmatic.
Aug 13, 2023 · Ramesh Gopalakrishnan
They were previously owned by Donaldsons. The service department is still the one who keeps this place attractive to customers like me. They are patient, polite and are very conscious of customer needs. I have seen irate customers make unreasonable demands for something like a parts unavailable and was demanding that they provide another car while they wait indefinitely without any proper insurance or warranty requirements. These staff have such a difficult task due to supply chain issues and are taking it on the chin like a champion. This is what makes this place the way it is. Honest and also pragmatic.
Aug 13, 2023 · Ramesh Gopalakrishnan
car was leaking through the sunroof drains. they had the car for more than a week and charged a lot of $$$. this would be fine if they fixed the leak. They correctly fixed the issue with what the water damaged but not the leek itself. I brought it right back but they claim the leak is no longer present. We have had 2 rain storms since3 then and both times i have found water in the car again. If you need routine maintenance they are likely fine. if you have something a little more difficult go elsewhere. One final note the leak involved partially removing the headliner and I wish they had not left oily fingerprints all over it. I cleaned it but why should i have had to?
Nov 16, 2022 · Steven Johannesman
car was leaking through the sunroof drains. they had the car for more than a week and charged a lot of $$$. this would be fine if they fixed the leak. They correctly fixed the issue with what the water damaged but not the leek itself. I brought it right back but they claim the leak is no longer present. We have had 2 rain storms since3 then and both times i have found water in the car again. If you need routine maintenance they are likely fine. if you have something a little more difficult go elsewhere. One final note the leak involved partially removing the headliner and I wish they had not left oily fingerprints all over it. I cleaned it but why should i have had to?
Nov 16, 2022 · Steven Johannesman
I dealt when they were Donaldson subaru in 2009. Now I'm back to East Hills Subaru Checked in last quarter of 23 to order 2024 wrx. I dealt wist Gerry Senatore, a pleasant sales associate. Ordered it Feb.5th. Got it March 18th. A pleasant and fair experience. Though at 72 it will probably be my last.
Mar 27, 2024 · t ram
I dealt when they were Donaldson subaru in 2009. Now I'm back to East Hills Subaru Checked in last quarter of 23 to order 2024 wrx. I dealt wist Gerry Senatore, a pleasant sales associate. Ordered it Feb.5th. Got it March 18th. A pleasant and fair experience. Though at 72 it will probably be my last.
Mar 27, 2024 · t ram
Expensive... here almost 4 hrs for overpriced 60000 service. People are polite and place is clean. May not come back however due to cost.
Jun 25, 2022 · Tomato San
Expensive... here almost 4 hrs for overpriced 60000 service. People are polite and place is clean. May not come back however due to cost.
Jun 25, 2022 · Tomato San
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