East Hills Subaru of Roslyn Service

Technican Sandro and front rep Natasha were great. Professional and courteous explaining and showing me what the issue with my tire was and options to resolve. Happy visit.

Sep 15, 2024 · d curran

The service department at East Hills Subaru is top notch! They have bern servicing my car since 2018. My Outback recently needed a replacement part due to a safety recall. Nellie did a great job of making sure the part was ordered as quickly as possible, along with another part I needed. I was offered a free loaner car on the day the part was installed, which was very convenient. Chris installed the parts quickly and professionally. He also took care of another small repair at the same time. Laurie, Jamie, and the rest of the service staff are always attentive and polite. Highly recommend!

Feb 01, 2024 · Kathleen Bart

I brought my car in for service today. I ended up leaving, paying over $700 for the repair. as I received my car, I noticed that I was missing an item from my vehicle; this was a sentimental item from my late mother. I was searching my car for it and than I reported it to the office, then the service employees started to search my vehicle the item. when they couldn't find it, I asked for the general manager. the general manager- Chris was nasty and disgusting. He told me that I was a liar and that I was just trying to get a free repair and that there was no such item in the car. this sentimental item belonged to my mother who unexpectedly passed away a little over 4 months ago who collasped in my arms at home. he told me to get out of his dealership and never come back. I ended up calling the police and filing a police report. this was my first time going to the roslyn location and obviously my last. I can't believe that they would steal items from the cars that are working on. they even had the nerve to tell the police officer that they aren't responsible for any missing items because we sign the paperwork allowing them to work on our cars and in fine lettering it states that if anything goes missing they aren't responsible. this is insane and a joke that you are okay with your employees doing this to their customers. whatever happened to, if it's not yours than don't touch it or take it. stop covering and employing people that take from others. This item means a lot to me. I want it back. It doesn’t belong to you. You should have never taken what wasn’t yours. Disgusting that I even had to deal with this today and write this review.

Jun 21, 2024 · Theresa Schmidt

This had been my go-to car dealership for years. All ways professional & formal. Jeff Olson was a big help on handling the logistics. Sales: Sol closed the deals on my 1st & 2nd reliability vehicle.

Mar 09, 2024 · Carls

My 2019 outback was losing pressure in one of the tires. I called East Hills Subaru service center and spoke to Mike, and even though I didn't have an appointment He went out of his way to get me in to the shop right away. The service team were all very professional and attentive. The service waiting area was immaculate, modern and comfortable. I was in and out in less than a hour. I now have have a new service center { East Hills} to bring my Subaru in for servicing. I highly recommend East hills Subaru service.

Jul 08, 2021 · jim morrison