Draxler's Service, Inc.

Draxler's Service, Inc., situated at 11079 Main St, Hewitt, WI 54441, USA, is a unique and highly valued establishment that serves as a multifaceted hub for both automotive needs and daily conveniences. Operating as a prominent "Auto Repair Station," it distinguishes itself by also incorporating a robust convenience store and a gas station, making it a truly comprehensive stop for local residents and travelers alike. With a long-standing history as a family-owned and operated business since 1950, Draxler's has built a reputation for reliability, expertise, and exceptional customer service, a sentiment consistently echoed in glowing customer reviews. They can be reached via phone at (715) 384-8507 or mobile at +1 715-384-8507.

The environment at Draxler's Service, Inc. is one of professionalism blended with a welcoming, community-oriented atmosphere. While functioning as a serious auto repair facility, the presence of a convenience store and gas station creates a more approachable and integrated experience. The service bays are maintained to a high standard, reflecting the meticulous attention to detail in their mechanical work. Customers often praise the clean and organized nature of the facility. The staff, as highlighted by numerous testimonials, contributes significantly to this positive environment, known for their friendly demeanor, willingness to explain issues clearly, and a genuine commitment to customer satisfaction. The combination of essential automotive services with the accessibility of a convenience store means customers can address multiple needs efficiently in one location, fostering a sense of practicality and ease.

As an "Auto Repair Station," Draxler's Service, Inc. offers an extensive array of services. Their full-service mechanical shop is equipped to handle complete automotive repair for all makes and models, both foreign and domestic. This includes routine maintenance such as oil changes with full vehicle inspections, tire services (including sales, rotation, and balancing), and alignments. For more complex issues, they provide expert diagnostics, brake repair, exhaust services, engine and transmission replacement, tune-ups, transmission flushes, and coolant flushes. Their commitment to quality is underscored by their NAPA Auto Care Center affiliation since 1989 and the presence of ASE Certified Technicians, ensuring that repairs are performed by highly trained professionals. Beyond general repairs, Draxler's also boasts a specialized Body Shop and Collision Center, offering comprehensive services for accident repair and restoration. Furthermore, they are renowned for "Hewitt Hotrods & Customs," their division dedicated to classic vehicle repair, restoration, mechanical customization, custom wiring, fuel injection conversion, and even winter storage for these cherished vehicles. This broad spectrum of automotive services truly positions Draxler's as a one-stop shop for virtually any vehicle need.

A standout feature of Draxler's Service, Inc. is their 24-hour towing service. This critical offering provides peace of mind for drivers in Hewitt and the surrounding Central Wisconsin area, ensuring assistance is available anytime, anywhere. This service, including light and medium-duty recovery and flatbed options, is frequently lauded in customer reviews for its fast response time and the professionalism of the towing team, particularly Travis, who is noted as a "stand up guy." This 24/7 availability for towing is a testament to their dedication to supporting the community's automotive emergencies. Another significant feature is the convenience store and gas station. Open daily from 5:00 AM to 9:00 PM, the convenience store offers a wide selection of goods, including "Made In Wisconsin" items, supporting local businesses and providing a unique shopping experience. This dual functionality allows customers to fuel up their vehicles, grab a coffee, or pick up last-minute groceries while their car is being serviced, creating unparalleled convenience.

Promotional information, while not explicitly detailed in the provided text, can be inferred from the customer experience. The fact that they "came in under their quoted price" and offered the use of a loaner vehicle for customers to get lunch, as highlighted in one review, speaks volumes about their customer-first approach and a commitment to fair pricing and added value. Such actions serve as organic promotions, creating highly satisfied customers who are likely to recommend the service. Their longevity in business since 1950, being family-owned and operated, also acts as a strong promotional point, signifying decades of trust and reliability in the community. While specific coupons or seasonal discounts are not mentioned, their willingness to work with customers on pricing and provide complimentary services like loaner vehicles or thorough inspections suggests a flexible and customer-friendly approach to value. It is always recommended for potential customers to inquire about any current specials or loyalty programs when contacting Draxler's Service, Inc.

The exceptional customer service is a recurrent theme in feedback. Reviewers consistently praise the staff for being "top-notch," "incredibly nice," "professional," and "very friendly." The ability to quickly diagnose and resolve vehicle issues, even for unexpected breakdowns on major highways, showcases their technical proficiency and efficiency. The instance of quickly sourcing and installing new brake pads and rotors for a stranded family, all while staying under budget and providing a loaner, exemplifies their commitment to going above and beyond. This level of dedication not only resolves immediate problems but also saves customers from significant stress and inconvenience, turning potentially disastrous situations into positive experiences. This proactive and empathetic approach is a core feature that sets Draxler's Service, Inc. apart as a truly invaluable resource for the Hewitt community and beyond.