Dick's Muffler and Automotive

Dick's Muffler and Automotive is an auto repair facility located at 1231 Brundage Ln, Bakersfield, CA 93304, USA. Operating within the platform category of Auto Repair Stations, this business primarily focuses on providing various automotive services and, implicitly, the sale of associated parts necessary for those repairs. Customers can reach them via phone at (661) 327-7277 or mobile at +1 661-327-7277. As an Auto Repair Station, the establishment is expected to offer a range of diagnostic, maintenance, and repair services for vehicles, aiming to address mechanical issues and ensure vehicle safety and performance.

Dick's Muffler and Automotive is situated on Brundage Lane, a known commercial thoroughfare in Bakersfield. The property at 1231 Brundage Ln is described as a retail property primarily used for auto repair, built in 1967. It features 5 bays with roll-up doors and one pit, indicating a setup designed for multiple vehicle service operations simultaneously. The facility is on a relatively large corner lot, which can provide ample space for vehicle maneuvering and customer parking. Its location offers accessibility for residents within Bakersfield, being close to freeways. While specific details about the waiting area or customer amenities are not publicly available, the nature of an auto repair station suggests a functional environment primarily focused on vehicle servicing. Operating hours, as per some online sources, typically run from Monday to Friday, 8:00 AM to 5:00 PM.

Given the name "Dick's Muffler and Automotive," the core services provided are likely centered around muffler and exhaust system repairs. This would include muffler replacements, exhaust pipe repairs, catalytic converter services (as mentioned in customer feedback), and potentially custom exhaust work. Muffler and exhaust system integrity is crucial for vehicle performance, noise control, and emissions compliance, making these specialized services vital for vehicle owners.

Beyond muffler work, the "Automotive" aspect of their name implies a broader scope of general auto repair and maintenance services. Information from various online sources, though not directly provided in the initial text, suggests they offer services such as oil changes and tune-ups. Other services commonly found at such establishments within the Auto Repair Stations category might include:

• Brake Services: Inspection, repair, and replacement of brake pads, rotors, calipers, and brake fluid.
• Engine Diagnostics and Repair: Addressing issues indicated by the "check engine" light, spark plug replacement (as mentioned in a customer review), and other engine-related problems.
• Fluid Services: Beyond oil changes, this could include transmission fluid, coolant, power steering fluid, and brake fluid flushes and top-offs.
• Suspension and Steering Repairs: Addressing issues with shocks, struts, ball joints, tie rods, and power steering systems.
• Basic Maintenance: Services like filter replacements (air, fuel, cabin), battery checks, and tire rotations.

As an Auto Repair Station, the sale of necessary auto parts would be integral to their service model, meaning customers seeking repairs would have the parts sourced and installed by the facility.

When considering an auto repair station, prospective customers typically look for reliability, professionalism, and quality of work. For Dick's Muffler and Automotive, based on the provided customer reviews, there are significant features to consider:

• Muffler and Exhaust Specialization: The name suggests a strong focus and expertise in muffler and exhaust systems. This can be a draw for customers specifically needing these types of repairs.
• Breadth of General Automotive Services: The "Automotive" part of the name indicates a willingness and capability to handle a range of common vehicle maintenance and repair tasks, such as oil changes and spark plug replacements.

However, it is crucial for potential customers to be aware of certain aspects highlighted by direct customer feedback. The provided reviews contain serious allegations regarding the quality and integrity of service:

• One customer reported that after an oil change and plug swap, oil was not put back into the engine, and they were advised to drive the vehicle on the freeway, which could have led to severe engine damage. The customer's discovery of the missing oil and subsequent action prevented potential catastrophic failure. This raises significant concerns about the thoroughness of their work and the advice given to customers.
• Another review describes an issue with a catalytic converter replacement where the exhaust flange was cracked due to improper procedure, and the shop allegedly refused to fix the damage they caused. This indicates potential issues with professional conduct and accountability for mistakes.

These experiences highlight potential inconsistencies in service quality and customer care. While historical performance or other positive reviews might exist elsewhere, the given information presents a critical perspective on recent customer interactions. For an Auto Repair Station, trust and reliability are paramount, and such accounts warrant careful consideration by anyone looking for service.

For local users in Bakersfield considering Dick's Muffler and Automotive for their vehicle repair needs, it is advisable to proceed with caution and thorough due diligence. While the facility's specialization in mufflers and general automotive services may be appealing, the recent customer feedback provided raises significant concerns regarding critical aspects of service delivery. It is strongly recommended that any prospective customer:

• Clearly communicate service expectations and inquire about guarantees: Before any work is performed, ensure a clear understanding of the services to be rendered, the parts to be used, and any warranties or guarantees on labor and parts.
• Request detailed estimates: Always obtain a written estimate for all work before authorizing repairs.
• Verify completed work: For critical services like oil changes, it is prudent for customers to verify the work themselves, such as checking fluid levels, before driving away.
• Consider independent inspections: For major repairs or if there are any doubts, a second opinion from another reputable auto repair shop might be beneficial.
• Document all interactions: Keep records of all communications, estimates, invoices, and any issues encountered.

Dick's Muffler and Automotive is located at 1231 Brundage Ln, Bakersfield, CA 93304, and can be contacted at (661) 327-7277. When seeking automotive services, it is essential for consumers to weigh all available information, including both the stated services and real-world customer experiences, to make an informed decision for the care of their vehicle.