Dick Lumpkin Auto Body, Inc.

Welcome to Dick Lumpkin Auto Body, Inc., your local auto repair station situated at 150 Robert M Davis Pkwy, Piqua, OH 45356, USA. As a dedicated auto repair facility, Dick Lumpkin Auto Body, Inc. aims to provide a range of services to cater to your vehicle's repair and maintenance needs, particularly focusing on bodywork and collision-related issues. You can reach them at (937) 778-9792 or their mobile number +1 937-778-9792.

Based on available information, Dick Lumpkin Auto Body, Inc. appears to handle various aspects of auto body repair. One customer review highlights a positive experience, detailing a swift and satisfactory repair following significant damage to their windshield, hood, grill, and roof caused by a semi-tire. This customer praised the ease of working with the shop and the seemingly brand-new condition of their car post-repair, even expressing a desire to give more than a 5-star rating. This suggests that Dick Lumpkin Auto Body, Inc. is capable of handling substantial collision repairs and aims for high-quality results, both externally and internally.

However, it's important to consider all available feedback to gain a balanced perspective. Another review presents a starkly contrasting experience. This customer strongly advises against using Dick Lumpkin Auto Body, Inc., citing issues such as longer-than-estimated repair times, incomplete work, and alleged damage caused to their RV that the shop supposedly refused to rectify. Specific complaints include silicone smeared on the RV without cleanup, a scratch on a vinyl graphic that the shop denied responsibility for, and a perceived negative attitude from the office staff. Furthermore, this customer claimed an attempt to overcharge compared to the initial estimate. This feedback raises concerns about potential inconsistencies in service quality, communication, and billing practices.

Considering these contrasting viewpoints, it is challenging to provide a definitive assessment of the environment and overall service quality at Dick Lumpkin Auto Body, Inc. Potential customers should be aware of both the positive and negative experiences reported. It might be beneficial to inquire directly about their processes, warranties, and obtain detailed written estimates before committing to any repairs.

In terms of services, based on the positive review, Dick Lumpkin Auto Body, Inc. likely offers collision repair services, including bodywork, windshield replacement, and potentially interior detailing as part of the repair process. The mention of damage to the hood, grill, and roof indicates experience with structural and cosmetic repairs following accidents. The negative review doesn't explicitly detail the services sought, but it implies that the shop undertakes more complex repairs, in this case, on an RV, which might involve different materials and techniques compared to standard car bodywork.

Regarding features, the quick turnaround mentioned in the positive review could be considered a potential feature for some customers, although this might not be consistently the case based on the negative feedback about extended repair times. The ability to restore a vehicle to a "brand new" condition after significant damage, as reported by one customer, suggests a focus on quality in their repairs when executed successfully.

Currently, there is no explicit promotional information available online for Dick Lumpkin Auto Body, Inc. Local users interested in their services may want to contact them directly at the provided phone numbers to inquire about any ongoing promotions, discounts, or special offers. It would also be prudent to ask for a detailed estimate for any required work and clarify the repair timeline and warranty policies.

In conclusion, Dick Lumpkin Auto Body, Inc. in Piqua, OH, operates as an auto repair station specializing in bodywork and collision repairs. While one customer reported a highly satisfactory experience with quick and comprehensive service, another detailed significant issues with repair quality, timelines, customer service, and billing. Local users should weigh these contrasting experiences and conduct their due diligence, such as seeking detailed estimates and clarifying service terms, before entrusting their vehicle to this repair shop. Visiting the location to assess the environment and speaking with staff directly might also provide valuable insights.