Custom Metal Works

Custom Metal Works, located at 2896 State Rte 61, Norwalk, OH 44857, USA, is a unique and highly capable establishment that functions as both a specialized metal fabrication shop and a robust heavy-duty vehicle repair center. While it falls under the "Auto Repair Stations" platform category due to its automotive repair capabilities, its core expertise lies in comprehensive metalwork, making it a versatile resource for a wide range of industrial, commercial, and even personal projects in the Norwalk area and throughout Ohio.

You can reach Custom Metal Works by phone at (419) 668-7536 or mobile at +1 419-668-7536. The company, established in 1981, is a family-owned and operated business, indicating a long-standing commitment to quality and customer relationships in the community. While specific hours aren't consistently advertised, it's generally advisable to contact them directly to discuss your project and schedule an appointment, given the custom nature of much of their work.

The operational environment at Custom Metal Works is a professional workshop equipped to handle large-scale metal fabrication and heavy equipment repair. Customers can expect a facility designed for industrial work, with the necessary machinery and tools to perform intricate welding, cutting, bending, and specialized repairs. Customer reviews indicate a positive experience, highlighting that they "do everything that you would want in a metal shop" and are "really nice people also." This feedback suggests a welcoming and accommodating approach, which is crucial for custom projects where clear communication and collaboration are key.

The emphasis on being "really nice people" contributes significantly to a positive customer experience, as it reassures clients that their specific needs will be heard and addressed by friendly professionals. The ability to work on a truck and "cover so many different areas" further underscores their versatility and problem-solving approach, suggesting a comprehensive solution provider rather than a limited service shop. This hands-on development with the customer is a core value, ensuring that "the best possible results" are achieved for both large and small projects, all of which "receive the same attention to detail."

Custom Metal Works offers a broad spectrum of services that uniquely combine metal fabrication expertise with heavy-duty automotive and equipment repair. This comprehensive offering makes them a valuable asset for various industries and individuals. Their services, aligning with and expanding upon the "Auto Repair Stations" category, include:

• Truck & Trailer Repairs: This is a significant aspect of their automotive services. Their facility is equipped with specialized tools like a 4-point, 40-ton lift system and 10-ton overhead cranes, allowing them to handle large and heavy equipment projects. Services include:
  • Chassis and frame repair or replacement.
  • Suspension and air systems repair.
  • Hydraulic and wet line systems repair.
  • Electrical systems troubleshooting and repair.
  • Brake system repair.
  • Custom fuel tank fabrication and repair.
  • Fifth wheel issues, dump box, and tanker repairs.
  • Tarps and liners installation and repair.
  • Transmissions and rear ends (likely related to heavy-duty trucks).
• Metal Fabrication Services: This is their core competency, enabling them to create custom solutions for various needs. Their capabilities include:
  • Certified Welding of all types: MIG (GMAW), TIG (GTAW), and Stick (SMAW).
  • CNC Press Brake Capacity (250 Ton) for precision bending.
  • Large and Production Plasma Burning.
  • ¼" Plate Shearing.
  • CAD to High Definition Plasma Burning, ensuring industry standards are met with CNC equipment.
  • Custom Truck Beds and Trailers: Designing and fabricating bespoke truck beds and trailers for various applications.
• Sandblasting and Painting: They have a dedicated 25' x 50' sandblasting shop for thorough surface preparation. They offer both prime coating and finish painting with the customer's choice of color, utilizing over 2000 sq. ft. of controlled paint booth space.
• Truck & Trailer Liners: As authorized dealers for Quicksilver® and Durapro liners, they specialize in installing new, replacing, or repairing high-impact and abrasion-resistant liners for various hauling needs (stone, salt, blacktop, grain).
• Agricultural Support: With over 35 years of involvement in the farming industry, they offer specialty designs and repairs for:
  • Augers and Conveyors.
  • Grain Carts.
  • Boom Sprayers.
  • Planting and Harvesting Equipment.
• Construction Equipment Support: Including heavy truck repair, custom truck beds and trailers, and replacement components. They also work on highway construction equipment like concrete mules and molds.
• Concrete Batch Plants: Offering specialized repairs for silos, aggregate bins, chutes, conveyors, piping, weigh scale hoppers, gates, and exterior repairs including blasting, painting, and coating.
• Railroad Industry Support: Providing maintenance away repairs, tie and rail gang support, crane lattice boom repair, switch lock clamps, spark deflectors, storage racks, and specialty tools.
• Metal Sales: They offer a wide selection of in-stock steel, stainless steel, and aluminum. Any standard material not in stock can be ordered, and they can shear, cut, or bend material to customer specifications.

Custom Metal Works distinguishes itself through several key features:

• Extensive Versatility: Their ability to seamlessly combine metal fabrication with heavy-duty automotive and industrial equipment repair is a significant strength. This allows them to serve a diverse customer base, from individual truck owners to large industrial operations.
• Experienced and Family-Owned: Founded in 1981, their long history as a family-owned and operated business speaks to their stability, deep roots in the community, and commitment to long-term relationships.
• Comprehensive Capabilities: Equipped with advanced machinery like CNC press brakes, plasma cutters, and heavy-duty lift systems, they can handle complex and large-scale projects that many other shops cannot.
• Certified Welding Expertise: Their certified welders can work with various welding techniques and metals, ensuring high-quality and durable repairs and fabrications.
• Customer-Centric Approach: The emphasis on "hands-on development with the customer" and ensuring "the best possible results" highlights their dedication to client satisfaction and tailored solutions.
• Attention to Detail: Regardless of project size, they promise "the same attention to detail," underscoring their commitment to quality craftsmanship.
• Authorized Dealerships: Being an authorized dealer for Bibeau Dump Bodies and Quicksilver®/Durapro Liners showcases their specialized product knowledge and installation expertise in these areas.

Custom Metal Works primarily promotes itself through its extensive service offerings, long-standing reputation, and direct customer engagement:

• Service Breadth: Their website clearly outlines the vast array of services, encouraging customers to reach out for their specific "metal work needs."
• "No order is too large or too small": This phrase, often found in their descriptions, signals their willingness to take on projects of varying scales, appealing to a wide range of potential clients.
• Direct Contact: They encourage potential customers to "Call ahead to get a free quote" or to "call or email our machine shop for details," indicating a personalized approach to initial consultations and project discussions. This direct communication is vital for custom fabrication work.
• Long-Term Relationships: Their focus on being a "family owned and operated business" that ensures "the best possible results" with "hands-on development with the customer" implicitly promotes their reliability and dedication to building lasting client relationships.
• BBB Accreditation: As a BBB Accredited Business, they adhere to higher standards for customer service, transparency, and ethical business practices, which serves as a positive indicator of their reliability.

In conclusion, Custom Metal Works at 2896 State Rte 61, Norwalk, OH, is far more than a typical "Auto Repair Station." It is a highly capable metal fabrication powerhouse that also provides specialized, heavy-duty automotive repair services for trucks, trailers, and various industrial equipment. Their comprehensive metalworking skills, combined with a strong customer-focused approach and a long history in the community, make them an invaluable resource for anyone in need of custom metal solutions or robust vehicle and equipment repair.