Conrad's Tire Express & Total Car Care

Conrad's Tire Express & Total Car Care ico

(295 reviews)

Auto Repair StationsOhioCuyahoga CountyWestlakeDover Center Road

Cuyahoga County . Ohio

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  • +1 440-871-2800
  • www.econrads.com
  • 1325 Dover Center Rd, Westlake, OH 44145, USA

Operating Hours

Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed

Conrad's Tire Express & Total Car Care Introduce

For drivers in Northeast Ohio and beyond, Conrad's Tire Express & Total Car Care is a name synonymous with comprehensive automotive service. While their name highlights their expertise in tires and express service, Conrad's operates as a full-fledged "Auto Repair Station" and a robust auto parts store, providing a wide array of services and goods to keep vehicles running safely and efficiently. Founded as a family-owned business in 1969, Conrad's has grown significantly, now boasting numerous locations across Northeast Ohio. This extensive network means convenient access to reliable automotive care for a large local user base.

Environment: Efficiency and Customer Comfort

The environment at a Conrad's Tire Express & Total Car Care location is designed for a balance of operational efficiency and customer comfort, reflecting its dual focus on quick service and comprehensive repairs. You can expect a clean, well-lit, and professionally organized facility. The service bays are typically modern and well-equipped with the necessary diagnostic tools and machinery for a wide range of automotive tasks, from tire installation and balancing to advanced engine diagnostics and brake system repairs. A key aspect of their environment is the ability to handle a steady flow of vehicles, from everyday commuters needing a quick oil change to those requiring more involved mechanical work. The customer waiting areas are generally comfortable, often featuring amenities like complimentary Wi-Fi and perhaps a television, allowing customers to relax or stay productive during their wait. Service advisors are usually present to greet customers, explain service recommendations, and provide transparent estimates, aiming to make the repair process as straightforward and stress-free as possible. The overall ambiance is geared towards a professional yet approachable experience, emphasizing speed and thoroughness.

Services: From Tires to Total Car Care

As their name suggests, Conrad's Tire Express & Total Car Care offers a comprehensive suite of services, making them a one-stop-shop for most vehicle owners. Their offerings are divided into two main categories: specialized tire and battery services, and a wide range of general automotive repair and maintenance.

Their core specialization lies in Tires and related services:

  • Extensive Tire Selection: They stock a vast inventory of tires from leading manufacturers, including Goodyear, BF Goodrich, Bridgestone, Firestone, Cooper, and many more, suitable for passenger cars, trucks, SUVs, and other vehicles. This ensures a wide variety of options to meet different driving needs and budgets.
  • Tire Installation: Professional mounting, balancing, and proper installation for optimal performance and safety.
  • Tire Rotation: Essential for promoting even tire wear and extending tire life.
  • Wheel Balancing & Alignment: Precision services to prevent vibrations, improve handling, and ensure proper tire wear.
  • Flat Tire Repair: Efficient and reliable repair for punctures (where safe and feasible).
  • TPMS (Tire Pressure Monitoring System) Service: Diagnosis and repair of TPMS sensors to ensure accurate tire pressure monitoring.
  • Tire Inspection: Thorough checks for wear, damage, and proper inflation.

Beyond tires, Conrad's provides Total Car Care services as a full-service "Auto Repair Station":

  • Oil Changes and Fluid Services: Offering various oil types (conventional, synthetic blend, full synthetic) along with filter changes and comprehensive fluid checks and flushes (e.g., transmission fluid, coolant, brake fluid).
  • Brake Services: Complete brake system inspections, brake pad and rotor replacement, caliper repair, and ABS diagnostics, crucial for vehicle safety.
  • Battery Services: Testing, replacement, and maintenance of vehicle batteries, often stocking reliable brands. This includes checks on the starting and charging system.
  • Engine Diagnostics: Utilizing advanced computer diagnostics to pinpoint issues indicated by the "Check Engine" light, poor performance, or unusual noises, leading to accurate repairs.
  • Scheduled Maintenance: Adhering to manufacturer-recommended service intervals to keep vehicles in optimal condition and prevent future problems.
  • Suspension and Steering Repair: Addressing issues with shocks, struts, ball joints, and power steering systems to ensure smooth handling and a comfortable ride.
  • Heating and Air Conditioning (HVAC) Service: Diagnostics and repair of vehicle climate control systems, including refrigerant recharges and component replacement.
  • Exhaust System Repair: Repair or replacement of mufflers, pipes, and catalytic converters to maintain emission compliance and proper vehicle sound.
  • Belt and Hose Replacement: Essential replacements for worn components to prevent breakdowns.
  • Vehicle Inspections: Offering general safety inspections and potentially state-mandated inspections (where applicable).

Features: Experience, Convenience, and Community Trust

Several key features distinguish Conrad's Tire Express & Total Car Care in the competitive automotive service market. Their decades of experience as a family-owned business, founded in 1969, lend a significant level of trust and heritage to their operations. This long-standing presence suggests a deep understanding of customer needs and vehicle care. The extensive network of locations across Northeast Ohio provides unparalleled convenience and accessibility for local users. Their emphasis on being "AAA Approved since 1988" for many locations further solidifies their reputation for quality service and customer satisfaction, as AAA certification signifies adherence to high standards for customer service, facility appearance, staff qualifications, and repair quality. Conrad's often highlights its commitment to using high-quality replacement parts in all their services. They aim to provide competitive pricing and often have various financing options available, such as through credit cards like Goodyear Credit Card or CFNA (Credit First National Association) for Bridgestone and Firestone purchases, making larger repairs or tire purchases more manageable. Their approach to customer service aims to be transparent and fair, providing clear explanations of work needed and avoiding unnecessary upselling, though customer experiences on this can vary. The focus is on building long-term relationships through reliable service.

Promotional Information: Frequent Deals and Rebates

Conrad's Tire Express & Total Car Care is consistently active with various promotional offers, making their services and products more accessible to customers. These promotions are frequently updated and can be found on their official website or in-store. Common types of promotional information include:

  • Tire Rebates: Significant rebates from major tire manufacturers (e.g., Goodyear, Bridgestone, Firestone, Cooper) on qualifying purchases of a set of four tires. These often come as mail-in rebates or prepaid cards. Some rebates might be instant at the time of purchase.
  • Service Coupons and Discounts: Regular coupons for essential services such as oil changes (e.g., specific prices for conventional, synthetic blend, or full synthetic oil changes), A/C performance tests, wheel alignments, and brake services.
  • Bundle Offers: Special pricing for combining multiple services, such as a discount when purchasing tires and an alignment together.
  • Financing Incentives: Additional rebates or special financing terms when using partner credit cards (e.g., an extra rebate with a Goodyear Credit Card or CFNA card on qualifying tire or service purchases).
  • Free Inspections: Promotions for complimentary services like a "Courtesy Vehicle Inspection" with any other paid service, or free brake inspections.
  • Special Pricing on Specific Tires: Limited-time offers on specific tire sizes or models, such as "Tires as low as $39.99 Each!" on particular Doral tires.
  • Online-Exclusive Deals: Some promotions might be exclusively available when scheduling an appointment online or by presenting a digital coupon.
Customers are highly encouraged to visit the "Coupons & Discounts" section of the Conrad's Tire Express & Total Car Care website before their visit to review and print available offers, as these can provide substantial savings on necessary vehicle maintenance and repairs. Signing up for their email list can also provide direct access to new promotions and expert tips.

Conrad's Tire Express & Total Car Care Photos

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Conrad's Tire Express & Total Car Care Location

Conrad's Tire Express & Total Car Care Customer Reviews

People there were nice and the job was done nicely, but brake pads and rotors for a 2020 Kia Optima cost over $1,000... a bit too high in my opinion. - 57% up-charge on parts ($336 from NAPA website vs $589 they charged). - Labor was $322.90 + $122.95 service fee + shop fee To me, a price of about $650-$700 seems reasonable given the total to buy everything that was installed is under $350. Happy to pay the labor but just be fair on the parts.

May 07, 2025 · David Kaniecki

Friendly and professional service, nice waiting area with TV, free wifi, refreshments and clean restrooms. Free air too!

May 01, 2025 · Jack LaPlante

Website says appointments are recommended. Made an appointment on Tuesday for winter tires installation on Friday. Got there 15 minutes early. It is now over an hour and car not even moved. Another customer comes in AFTER me, same appointment time. That car goes right in. WHY BOTHER MAKING AN APPOINTMENT IF TIMES ARE NOT HONORED??? They say customer service is paramount. Right.

Dec 06, 2024 · M Pogachar

Service conditions that I agreed upon were not met. When I pointed this out and asked to be charged reasonably for failing to do what was agreed upon, I was ignored completely. They gave estimates for things I did not ask for and did not offer any resolution

Jan 25, 2025 · Josh Goff

I wouldn't go anywhere else for tires or for automotive service. The guys there have all become my friends. To write everything good that has happened to me there would take a book. Negative experiences would be a blank page.

Dec 05, 2024 · David Rickson