Classic Collision

Classic Collision ico

(69 reviews)

Auto Repair StationsSouth CarolinaAiken CountyAikenRichland Avenue West

Aiken County . South Carolina

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  • +1 803-641-8031
  • classiccollision.com
  • 3980 Richland Ave W, Aiken, SC 29801, USA

Operating Hours

Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed

Classic Collision Introduce

For vehicle owners in various communities who find themselves in the unfortunate aftermath of an accident, navigating the repair process can be daunting. This is where **Classic Collision** steps in as a leading entity within the "Auto Repair Stations" platform category, with a dedicated and specialized focus on auto body and collision repair. Unlike general mechanical repair shops that address engine or routine maintenance issues, Classic Collision is solely committed to restoring vehicles that have sustained damage from collisions, hail, or other incidents. Their expertise lies in returning a damaged vehicle to its pre-accident condition, encompassing both structural integrity and aesthetic perfection. Classic Collision's widespread presence across numerous locations underscores their commitment to providing accessible, high-quality collision repair services to a broad base of local users.

The environment at a Classic Collision center is meticulously designed to support the complex and precise nature of auto body work, while also ensuring a comfortable and professional experience for customers. Each facility typically boasts state-of-the-art equipment, including advanced frame straightening machines, computerized paint matching systems, and modern downdraft paint booths that ensure a pristine, factory-quality finish. The service bays are expansive, clean, and highly organized, reflecting the precision and care taken with each vehicle. For customers, the reception area is generally spacious, welcoming, and equipped with amenities such as comfortable seating, complimentary Wi-Fi, and perhaps refreshment stations. Recognizing that customers often arrive under stressful circumstances, Classic Collision emphasizes a transparent and supportive environment. Service advisors are trained to be empathetic and knowledgeable, guiding clients through the entire repair process, from initial damage assessment and estimate creation to insurance claim coordination and final vehicle handover. The overall atmosphere is one of professionalism, efficiency, and a deep understanding of customer needs during a challenging time.

As a specialized "Auto Repair Stations" provider, Classic Collision offers a comprehensive suite of services and utilizes various goods specifically for collision repair and auto body restoration. Their primary offerings include:

  • **Collision Repair:** This is their core service, covering the full spectrum of damage caused by accidents. This includes assessing the extent of structural, mechanical, and aesthetic damage, and then systematically repairing or replacing damaged components.
  • **Frame and Unibody Repair:** For vehicles with significant impact, the underlying structural integrity is crucial. Classic Collision employs advanced laser measuring and straightening equipment to accurately realign the vehicle's frame or unibody to manufacturer specifications, essential for safety and proper vehicle performance.
  • **Dent and Ding Repair:** Ranging from minor door dings and hail damage to larger, more complex dents, their technicians use various techniques, including traditional bodywork and sometimes Paintless Dent Repair (PDR) where appropriate, to restore panels.
  • **Auto Painting and Refinishing:** A hallmark of quality collision repair. Classic Collision excels in color matching and applying multi-stage paint finishes in controlled environments, ensuring that repaired areas blend seamlessly with the vehicle's original paintwork for a factory-like appearance.
  • **Bumper Repair and Replacement:** Addressing damage to both front and rear bumpers, which are frequently impacted in collisions.
  • **Panel Replacement:** Expert replacement of severely damaged body panels such as doors, fenders, hoods, and trunk lids, using genuine OEM or high-quality aftermarket parts.
  • **Glass Replacement:** Repair or replacement of damaged windshields, side windows, and rear windows resulting from collisions or other impacts.
  • **Restoration Services:** While their primary focus is collision, their expertise can extend to aspects of restoring vehicles that have sustained significant body damage over time, bringing them back to a desired condition.
  • **Vehicle Detailing:** After repairs are complete, many centers offer professional detailing to ensure the vehicle is returned in pristine condition.
  • **Insurance Claim Assistance:** A crucial service for most customers. Classic Collision prides itself on streamlining the insurance process, working directly with all major insurance companies, providing accurate estimates, communicating with adjusters, and handling paperwork to ensure a hassle-free experience for the vehicle owner. They are often a "Direct Repair Program" (DRP) partner for many insurers.

The "goods for sale" primarily constitute the genuine OEM (Original Equipment Manufacturer) or high-quality aftermarket parts used in the repair process (e.g., body panels, lights, glass, suspension components) and the advanced paints and refinishing materials applied to the vehicle. They are a service-oriented business, with these goods being integral to the repair process itself.

Several features distinguish Classic Collision and contribute to its strong reputation in the "Auto Repair Stations" sector. Firstly, their **I-CAR Gold Class certification** is a significant indicator of quality. I-CAR Gold Class shops have achieved a high level of training, demonstrating that their technicians possess the most up-to-date knowledge and skills required to repair today's complex vehicles. This also often extends to **manufacturer certifications** (e.g., for specific brands like Mercedes-Benz, BMW, Ford, etc.), indicating they have met rigorous standards set by vehicle manufacturers for repairs. Secondly, their emphasis on **state-of-the-art technology and equipment** ensures precise, safe, and efficient repairs, from advanced measuring systems to environmentally friendly paint processes. Thirdly, Classic Collision places a strong emphasis on **customer satisfaction and streamlined processes**. This includes clear communication, transparent estimating, continuous updates during the repair, and efficient handling of insurance claims to minimize stress for the customer. Fourthly, they often provide a **lifetime warranty** on their repairs, offering immense peace of mind and demonstrating confidence in their workmanship. Lastly, their numerous convenient locations make their high-quality services accessible to a wide geographical area.

Classic Collision, being a large and reputable chain, employs various promotional strategies to engage with potential customers and insurance partners. While specific offers can vary by location and time, common promotional features often include:

  • **Free Estimates:** A standard practice in collision repair, offering no-cost, no-obligation damage assessments.
  • **Direct Insurance Partnerships (DRP):** While not a direct customer discount, being a preferred or direct repair program (DRP) partner for many insurance companies is a major draw, simplifying the claim process for customers and often leading to faster approvals.
  • **Lifetime Warranty on Repairs:** This is a significant promotional feature, assuring customers of the lasting quality of the work performed.
  • **Customer Satisfaction Guarantee:** A commitment to ensuring the customer is fully satisfied with the repair outcomes.
  • **Rental Car Assistance:** Facilitating arrangements for a rental car while a customer's vehicle is being repaired, often in coordination with insurance providers.
  • **Online Scheduling/Tracking:** Offering convenient online tools for scheduling estimates or tracking the progress of repairs, which enhances the customer experience.
  • **Referral Programs:** While not always publicly advertised, some locations might have informal or formal referral incentives.
  • **Community Engagement:** Participating in local events or supporting local charities, which builds goodwill and brand awareness.

For the most accurate and up-to-date promotional information, local users are always encouraged to visit Classic Collision's official website or contact their nearest location directly to inquire about specific offers, obtain an estimate, or discuss their repair needs.

In conclusion, Classic Collision stands as a premier "Auto Repair Stations" provider, specializing in expert auto body and collision repair. Its environment is designed for precision and customer comfort, supporting a wide array of services from structural frame repair to meticulous paint refinishing. Key features include highly certified technicians, advanced technology, efficient insurance claim handling, and a commitment to lifetime warranties, all aimed at restoring damaged vehicles safely and beautifully. Classic Collision is a trusted partner for any local user facing the need for comprehensive post-accident vehicle restoration.

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Classic Collision Location

Classic Collision Customer Reviews

Had my repairs done to my 21, F150 and it was amazing. Kendrick Paint and Body and Kelly's would even look at it for 4 months. Chris was amazing and his communication was outstanding. I would recommend them to everyone!!!!

Dec 21, 2024 · Tracy Masters

They called us yesterday saying my car could be repaired without accessing the damage first. Then we received a phone call last night asking us to bring the keys down. So after a 2 hour ride from where we live we get down there and a man walks out with a smirk on his face( I knew by that look it wasn't good news) and tells us it was a total loss. They could of called us last night and told us the same thing without wasting 2 hours riding down there to bring the keys. I would not recommend them.

Jan 05, 2024 · Tammy Splawn

Since Wes took over managing I hear it’s a different place! Kendricks totally screwed up a repair, damaged my car, and lied to my face. Did not back up the promise to fix the damage they did and the manager was beyond rude. So was her boss. (Robbie tried to make it right but they wouldn’t let him) My insurance told me to take it to collision. They were so nice and did a fantastic job repainting the entire hood of my challenger. I would use them again in a heartbeat! Kendrick’s will never get another dime from me!!!!!!!

Oct 14, 2024 · Lin M

Very horrible experience. My husband & I set up an appointment with the receptionist for the following week to bring our car in for repairs. She even double checked with another lady for correct availability. She was provided the insurance information for the company that will be paying for the damages. We didn't do a claim with our personal car insurance, as we were hit by someone in a U-Haul & the U-Haul insurance is paying. I left work early to make sure I made it there before they closed. One of the ladies in the front made it seem like we didn't have an appointment or anything. Then proceedes to tell me they do NOT accept this insurance company. When she heard what phone# we called she didn't even say anything. I had to ask her was that their phone# to prove yes we did call & make an appointment. It was a total waste of a week waiting for the appointment when we could've already been scheduled with someone else. No one called us to inform us that the U-Haul insurance wasn't accepted or that our appointment was cancelled. Very unprofessional!!

May 12, 2025 · Ashley Noel

Our Ford Explorer was damaged on 11-6-2023 after a collision with a deer. All repair shops in our network told us it would be Jan 2024 before they could start any repair work. I happened to stop by Classic Collision to speak with staff the next day after our accident. I informed of our issue and instantly, the manager, Wes told me to get our explorer to him and he would start on it asap. We took our vehicle to Classic Collision that evening. Within a week they had begun repairs. Chris, the parts coordinator was lead on getting parts for our repair. Chris was diligent and forthcoming with information and did his best to get Ford Factory parts back on our vehicle versus aftermarket cheap product. Chris was transparent, professional, and understanding of our time, even after a few minor hiccups. After the few minor hiccups, Chris and Wes made those issues right through the process of our deductible. Chris and his team had our vehicle back to us by middle of Jan 2024. Chris reassured, if any issues presented itself from the repair, to contact him immediately and he would make it right. Just a week later, one of the headlights stopped working. Chris had been transparent with us on this particular replacement part prior to us receiving our vehicle back, in which he advised the headlight was an after-market part. Chris told us if it caused any issues, he would replace it with a Ford Factory headlight. Fast-forward, I contacted Chris about the headlight issue and two other small issues. Chris scheduled us in immediately, replaced the after-market headlight with a Ford Factory headlight and repaired the other two minor issues. Chris stood by his word and catered to our needs even after insurance considered our repair complete. It's hard to trust people in this line of work nowadays, especially when it's a corporate business but people like Chris still exist and we are thankful Chris was the overseer for the repairs on our vehicle and showed integrity and accountability throughout the entire process.

Feb 29, 2024 · Gina Easler