Chicago IL Auto Body Parts

Chicago IL Auto Body Parts is an establishment located at 2525 United Ln Suite 2, Elk Grove Village, IL 60007, USA, operating within the platform category of Auto Repair Stations. While the name might suggest a comprehensive auto repair service, the core offering of this business appears to be the sale of auto body parts, primarily catering to individuals and body shops looking to acquire replacement components for vehicle repairs.

The facility's location in Elk Grove Village makes it accessible to users within the broader Chicago metropolitan area, including those in and around the Chicago suburbs. As an "Auto Repair Station" on a platform, it implies that the business provides goods or services that are directly relevant to vehicle repair and maintenance. In this specific instance, the focus is on supplying the necessary parts for collision repair and body work rather than performing the repair services themselves. The business can be reached via phone at (630) 458-0082 or mobile at +1 630-458-0082. Their office hours are typically Monday through Friday: 9am-5pm CDT, and it's noted that orders are primarily handled online, with phone lines available for customer support in both English and Spanish.

The primary service offered by Chicago IL Auto Body Parts is the provision of auto body parts, which are essential for repairing vehicles after accidents or damage. Their inventory generally includes a range of components such as bumpers (front and rear), fenders (left and right), grills, hoods, headlights, tail lights, mirrors, fog lights, and various related components. They also handle parts related to the cooling and AC system, like condensers and radiators, as well as windshield washer reservoirs. These parts are typically sourced for both import and domestic vehicles, covering a wide array of makes and models. The business emphasizes that they offer "discounted auto body parts" and allow for local pickup in the Chicagoland area to help cut down on shipping expenses. This local pickup option is advertised as a seamless and efficient service for customers to get their parts faster, although same-day pickups are generally unavailable, with non-painted parts typically ready in 2-4 business days and painted parts requiring 7-10 business days for preparation.

A key feature of Chicago IL Auto Body Parts, as advertised, is their purported ability to provide painted auto body parts. This service aims to streamline the repair process for customers by delivering parts that are already color-matched to their vehicle's VIN. Theoretically, this would save customers or body shops the time and expense of painting the new part themselves. However, it is important to note that customer reviews indicate some issues with this service, specifically concerning color matching and part fitment, suggesting that customers should verify the details carefully. They also emphasize that all orders are primarily handled through their website, and they cannot take orders over the phone.

Regarding the environment of the store, as a supplier of auto body parts rather than a traditional service garage, the physical location at 2525 United Ln Suite 2, Elk Grove Village, IL 60007, USA, likely functions as a warehouse or distribution center for the parts they sell. This would mean a functional environment designed for storage, inventory management, and potentially customer pickup, rather than a customer-facing showroom or a repair bay. The emphasis on online ordering and local pickup supports this understanding of their operational setup. The customer service aspect, based on reviews, appears to be primarily phone and email-based, handling inquiries about orders, returns, and damage claims.

Based on customer feedback, there are some significant concerns regarding the services and customer experience at Chicago IL Auto Body Parts. Multiple reviews highlight issues with customer service responsiveness, including difficulties in reaching managers or getting timely responses to inquiries, particularly for returns or incorrect parts. Instances of parts not matching the VIN for color or body lines, and parts arriving in a condition deemed "too rough to paint" by body shops, have been reported. The return policy and its execution also appear to be a point of contention for some customers, with claims of being advised returns would be at their expense despite website policies stating otherwise, and difficulties in obtaining return authorizations or refunds. These experiences suggest that while the business aims to provide necessary auto body parts, prospective customers should exercise due diligence, potentially confirming part specifications and return processes thoroughly before making a purchase.

As for promotional information, the company highlights "discounted auto body parts" and the convenience of "Chicagoland Pickup" to reduce shipping costs. Their website also features information related to car care, such as "Do Tinted Windows Keep Cars Cooler?" and guides on replacing and cleaning AC condensers, indicating an effort to provide value-added content for car owners. However, explicit promotional offers like discounts or sales are not consistently detailed across publicly available information, apart from mentions like "MEMORIAL WEEKEND SALE 5% OFF On Any Order over $200" which suggests periodic sales events.

In summary, Chicago IL Auto Body Parts positions itself as a supplier of auto body components for various vehicles, aiming to provide convenience through online ordering and local pickup options, including a service for pre-painted parts. While the premise is to offer a straightforward solution for acquiring replacement auto body parts, potential customers should be aware of reported challenges related to customer service, product accuracy (especially with painted items), and the return process, and are advised to confirm all details before committing to a purchase.