Cherry Hill Auto Care

Cherry Hill Auto Care, located at 27149 Cherry Hill Rd, Dearborn Heights, MI 48127, USA, operates as a comprehensive "Auto Repair Station" serving the local community. This type of establishment is designed to handle a broad spectrum of vehicle maintenance and repair needs, from routine services to more complex mechanical diagnoses and fixes. Their position within the "Auto Repair Stations" category suggests they offer a wide array of services and potentially sell related automotive goods.

The environment of Cherry Hill Auto Care, as perceived by customers, is described as "clean and well-maintained." A typical auto repair shop of this nature would feature multiple service bays equipped with hydraulic lifts, diagnostic equipment for various vehicle systems (engine, transmission, electrical, ABS, etc.), and a comprehensive set of tools for mechanical repairs. A clean and organized workshop not only reflects professionalism but also contributes to efficient workflow and a safer working environment for technicians. There would also be a customer reception area where individuals can discuss their vehicle issues, receive estimates, and wait while their car is being serviced. The mention of "extra services like rental cars and shuttle services" implies a dedicated customer service area that facilitates these conveniences.

The services offered by Cherry Hill Auto Care are extensive, covering general automotive maintenance and repair. While specific details beyond the provided reviews are not available, a comprehensive auto repair station like this would typically provide:

• General Vehicle Maintenance: This includes routine oil changes, fluid checks and flushes (transmission, coolant, brake fluid), filter replacements (oil, air, cabin, fuel), and tire rotations.
• Brake Services: Inspection, repair, and replacement of brake pads, rotors, calipers, brake lines, and anti-lock braking systems (ABS).
• Suspension and Steering Repairs: Addressing issues with shocks, struts, control arms, ball joints, tie rods, power steering systems, and wheel alignments. One review specifically mentions "control arm fixed and a wheel alignment."
• Engine Diagnostics and Repair: Troubleshooting and fixing issues indicated by check engine lights, misfires, poor performance, and more complex engine problems.
• Electrical System Repair: Diagnosis and repair of issues related to batteries, alternators, starters, wiring, and other electronic components.
• Heating and Air Conditioning (HVAC) Service: Repairing and recharging AC systems, and addressing heating issues.
• Tire Sales and Services: Potentially offering new tires, tire mounting, balancing, and flat repairs.
• Pre-Purchase Inspections: Comprehensive checks for individuals considering buying a used vehicle.

The features of Cherry Hill Auto Care, as gathered from customer feedback, present a mixed but insightful picture. On the positive side, "Casey and Sam" are highlighted as trustworthy and fair individuals who have "repeatedly taken great care of my car issues over the years." This indicates a consistent level of quality service and reliable problem-solving. The phrase "trustworthy and fair; just what I need!" emphasizes that these qualities are highly valued by their loyal customers. The ability to handle the repair process "seamlessly" suggests efficiency and good internal organization, which reduces stress for the vehicle owner. The provision of "extra services like rental cars and shuttle services" is a significant convenience feature, allowing customers to continue their daily routines while their vehicle is being serviced. This focus on customer comfort and minimizing disruption is a notable benefit.

However, an objective introduction must also address the contrasting negative feedback. One review raises serious concerns, particularly from a female customer: "If you are a female don’t go they will take advantage of you charge you a different price than they would a man an they half ass do it right I had my control arm fixed and a wheel alignment it’s till a popping noise when I turn my wheel called took it back they claimed they fixed but it’s still doing the same thing 685 bucks gone down the drain. My advice to anybody who decides to come here cause it’s convenient like I did go to a real certified place like I did BELLETIRE get it done right for a good price with warranty on parts and my tires an wheels are quiet as a mouse." This review alleges gender-based price discrimination, shoddy workmanship ("half ass do it right"), unresolved issues despite repeat visits, and a significant financial loss for the customer. It suggests a lack of professionalism and a failure to properly diagnose and fix the problem, despite being given a second chance. The strong recommendation to go to a "real certified place like I did BELLETIRE" with a "warranty on parts and my tires" further underscores the dissatisfaction with the service received.

This stark contrast in reviews—some praising trustworthiness and excellent care, others alleging discrimination and incompetent repairs—is a critical piece of information for potential customers. It suggests that while some individuals have very positive experiences, others have encountered serious issues. This inconsistency could be due to various factors, including individual technician performance, communication breakdowns, or specific repair complexities. For local users, this highlights the importance of thorough due diligence, including asking for detailed explanations of repairs, written estimates, and understanding any warranty policies. Seeking multiple quotes and perhaps cross-referencing with other review platforms might also be advisable, especially for significant repairs.

In terms of promotional information, Cherry Hill Auto Care, like many independent auto repair shops, would likely emphasize their commitment to customer satisfaction, the expertise of their staff (e.g., Casey and Sam), and potentially their fair pricing. They might highlight their convenient location and the availability of amenities like rental cars and shuttle services. Given the positive reviews, they would likely leverage these testimonials to attract new customers. However, any promotional efforts would need to address, or at least be considered in light of, the serious negative claims made by one customer to maintain a balanced perception among potential clients. Their phone numbers, (313) 436-0755 and +1 313-436-0755, provide direct contact for scheduling and inquiries.

In conclusion, Cherry Hill Auto Care at 27149 Cherry Hill Rd, Dearborn Heights, MI, operates as a general automotive repair station offering a range of services. While customers like Casey and Sam have found the business to be trustworthy and fair, providing excellent care, a significant negative review raises serious concerns about service quality, pricing practices, and responsiveness, particularly for female customers. Local users should consider both perspectives and exercise caution and diligence when engaging with this establishment for their automotive repair needs.