Chase Auto Parts Inc

Chase Auto Parts Inc is an establishment located at 7996 Rockwell Ave, Philadelphia, PA 19111, USA. Operating within the general category of 'Auto Repair Stations,' this business serves as a supplier of automotive parts and potentially related services to the local community. The categorization suggests its role in supporting vehicle maintenance and repair needs, whether directly or by providing essential components for professional mechanics and DIY enthusiasts.

The address on Rockwell Avenue places Chase Auto Parts Inc within a residential and commercial area of Philadelphia. While specific details about the interior environment of Chase Auto Parts Inc are not extensively available through general online information, auto parts stores typically maintain a functional and organized layout. This usually involves aisles of shelves stocked with various automotive components, a customer service counter, and potentially a small waiting area. The environment is generally designed for efficiency, allowing customers to locate parts quickly or receive assistance from staff. Given its role as a parts supplier, the focus would be on a clean and accessible space that facilitates the display and sale of a wide range of automotive products. The operational hours and specific aesthetic details of the interior are not specified, but one can infer a practical retail setting suitable for the sale of auto parts.

As an entity categorized under 'Auto Repair Stations,' Chase Auto Parts Inc primarily offers a range of goods crucial for vehicle repair and maintenance. This would encompass a diverse inventory of auto parts for various makes and models of vehicles. Common offerings include, but are not limited to, engine components, brake system parts (pads, rotors, calipers), suspension parts (shocks, struts), electrical components (batteries, alternators, starters), filters (oil, air, fuel), and various fluids. The store's role in the 'Auto Repair Stations' category implies a focus on providing parts that are essential for both routine servicing and more complex repairs. Beyond just parts, a business in this category might also offer ancillary services such as part ordering for specialized or hard-to-find items, core returns for rebuilt parts, and potentially some level of technical advice or support from staff regarding part compatibility or installation. The phone number, (215) 725-9800, and mobile phone, +1 215-725-9800, serve as direct contact points for customers to inquire about specific parts, check availability, or seek pricing information.

Regarding features, a key aspect of Chase Auto Parts Inc, as with any auto parts supplier, is its inventory. A comprehensive selection of parts, catering to a wide range of vehicles, would be a significant feature. The store would likely stock both OEM (Original Equipment Manufacturer) and aftermarket parts, providing customers with choices based on quality, budget, and specific vehicle requirements. Another feature for a business in this category is the knowledge base of its staff. Customers often rely on store employees to assist in identifying the correct part for their vehicle, especially when dealing with complex systems or unfamiliar components. The ability to quickly and accurately identify required parts is a valuable service that contributes to customer satisfaction. Furthermore, efficient processing of orders and returns, as well as the ability to source less common parts, would be important operational features.

Customer reviews provide additional insights into the operational features and customer experience at Chase Auto Parts Inc. One review describes a positive experience with the purchase of Wix Filters, noting that "The guys inside are very nice people. The filters wouldn't fit properly and they refunded me asap." This suggests a willingness to assist customers with returns and a professional approach to handling product issues. This indicates that efficient refund processing is a feature of their service. However, another extensive review highlights significant concerns. This customer reported multiple negative interactions, alleging "extremely unprofessional" and "overtly racist" behavior from two male employees, described as "older with an all white beard (the owner)" and "heavy set and sits behind the front desk." Specific issues cited include: repeated lying about manufacturer rules regarding core returns, requiring the customer to independently verify information with the manufacturer; an "unwillingness to even search for the parts I asked for"; a lack of promised call-backs regarding part inquiries; and ultimately, the owner allegedly stating, "Look buddy we don't want your kind of business here!" and claiming "we are only wholesale" despite previous individual part purchases. The reviewer also notes a discrepancy in service, where a person who "does not look like me" reportedly had no issue getting staff to research and offer to order a part. These accounts suggest inconsistency in customer service, with experiences varying significantly depending on the individual. The contrasting experiences highlight that while some customers have positive interactions, others have reported issues related to professionalism, product knowledge, and perceived discriminatory practices.

Due to the nature of the provided information, which primarily consists of an address, contact details, and customer reviews, specific ongoing promotional information for Chase Auto Parts Inc is not available. Auto parts stores commonly engage in various promotional activities to attract and retain customers. These can include seasonal sales on common maintenance items (e.g., batteries, anti-freeze), discounts on specific product lines, or special offers for professional repair shops. Loyalty programs, where frequent customers earn rewards or discounts, are also a common promotional tool. Given the reported customer experiences, any promotions would likely aim to build or reinforce a positive public image and encourage repeat business. However, without direct information from Chase Auto Parts Inc, any discussion of specific promotions would be speculative. Customers interested in potential offers or discounts would need to contact the store directly via the provided phone numbers or visit in person to inquire about current deals.