Centereach Hyundai Service Department

(34 reviews)

Auto Repair Stations New York Suffolk County Centereach Middle Country Road

Suffolk County . New York

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Reviews

+1 631-619-7356
www.centereachhyundai.com
1815 Middle Country Rd, Centereach, NY 11720, USA

Operating Hours

Monday 7:00 AM - 4:00 PM

Tuesday 7:00 AM - 4:00 PM

Wednesday 7:00 AM - 4:00 PM

Thursday 7:00 AM - 4:00 PM

Friday 7:00 AM - 4:00 PM

Saturday 7:00 AM - 3:00 PM

Sunday Closed

Centereach Hyundai Service Department Introduce

The Centereach Hyundai Service Department, located at 1815 Middle Country Rd, Centereach, NY 11720, USA, operates within the "Auto Repair Stations" platform category. As a dealership service department, its primary function is to provide specialized maintenance, repair, and parts sales for Hyundai vehicles. This distinguishes it from independent repair shops by offering brand-specific expertise, access to genuine manufacturer parts, and adherence to Hyundai's service standards. For local Hyundai owners in Centereach and surrounding areas, this service department is intended to be the go-to destination for all their vehicle's needs, from routine maintenance to complex diagnostics and repairs, ensuring that their vehicle is serviced by factory-trained technicians using the correct components.

The typical environment of a dealership service department like Centereach Hyundai aims to convey professionalism and customer comfort. Upon arrival, customers usually find a dedicated service reception area where they can check in with service advisors. This area is generally clean, well-lit, and designed to be welcoming. Waiting areas are common, often equipped with amenities such as comfortable seating, Wi-Fi access, television, and sometimes complimentary refreshments, intended to make the waiting experience as pleasant as possible. The service bays themselves are expected to be organized, clean, and equipped with specialized tools and diagnostic equipment tailored for Hyundai vehicles. While the goal is to provide a smooth and comfortable experience, the provided customer reviews indicate that the actual customer interaction within this environment can, at times, deviate significantly from this ideal, particularly concerning communication and staff responsiveness. However, the physical infrastructure is generally set up to support a high volume of specialized vehicle service.

The services offered by the Centereach Hyundai Service Department are comprehensive, covering a full spectrum of automotive care for Hyundai vehicles. These typically include all factory-scheduled maintenance, such as oil changes, tire rotations and balancing, brake inspections and replacements, fluid checks and flushes, battery testing and replacement, and multi-point inspections. Beyond routine maintenance, they are equipped to handle more complex diagnostic and repair work, including engine diagnostics and repair, transmission services, electrical system repairs, air conditioning services, suspension work, and warranty repairs. A significant advantage of a dealership service department is their exclusive access to genuine Hyundai parts, which are designed to fit and function perfectly with Hyundai vehicles, ensuring optimal performance and longevity. They also have the latest software updates and technical bulletins directly from the manufacturer, which is crucial for modern vehicles with intricate electronic systems. Parts sales are also a key component, allowing customers to purchase genuine Hyundai components for their own repairs or for upgrades.

Key features that are typically highlighted for a dealership service department include the presence of factory-trained and certified technicians. These technicians undergo specialized training directly from Hyundai, ensuring they possess in-depth knowledge of all Hyundai models and their specific repair procedures. This expertise is particularly valuable for complex issues or warranty work. Another feature is the use of genuine Original Equipment Manufacturer (OEM) parts, which guarantees quality, fit, and often comes with a manufacturer's warranty, providing peace of mind to the customer. Access to specialized diagnostic equipment, which is often proprietary to the manufacturer, allows for more accurate and efficient troubleshooting of vehicle problems. The ability to perform warranty repairs is also a significant feature, as these can often only be carried out by authorized dealerships. Furthermore, many dealerships offer amenities like loaner vehicles or shuttle services, although specific information for this location is not available.

However, the customer reviews for the Centereach Hyundai Service Department present a concerning picture regarding the actual customer experience and communication. One review expresses extreme dissatisfaction, stating a desire to "leave zero stars if I could." This customer details multiple negative interactions with "rude advisors" and a service manager who was consistently unavailable or unwilling to speak, even when visible. The core of this complaint revolves around a lack of communication, inaccurate information, and a perceived disregard for customer concerns. This highlights a significant breakdown in the front-of-house service and management responsiveness. The second review corroborates these issues, describing it as "one of the if not horrible experiences" with "poor secretary services" and a lack of "punctual and open communication about progress being done." The customer waited two days for a diagnostic explanation and faced long hold times and an unresponsive system, leading to a strong recommendation to "not give them your business unless you seek poor services." These reviews indicate that while the technical capabilities might be present, the execution of customer service and communication is a critical area of concern, potentially overshadowing the inherent advantages of a dealership service center.

Regarding promotional information, similar to other auto repair stations, dealership service departments like Centereach Hyundai Service Department often have various ongoing promotions to attract and retain customers. While specific current promotions are not available in the provided information, common offers include discounts on routine maintenance services such as oil changes, tire rotations, or brake inspections. They may also run specials on genuine Hyundai parts, accessory installations, or seasonal service packages aimed at preparing vehicles for specific weather conditions. Dealerships often provide service coupons on their official websites or through direct mail campaigns. For precise and current promotional details, local users in Centereach are advised to contact the Centereach Hyundai Service Department directly via phone at (631) 619-7356 or +1 631-619-7356. Inquiring about current specials before scheduling a service visit can help customers take advantage of any available cost savings, although the provided customer feedback suggests that communication channels for such inquiries might sometimes be challenging.

Centereach Hyundai Service Department Photos

Centereach Hyundai Service Department Location

Centereach Hyundai Service Department Customer Reviews

Would leave zero stars if I could . Rude advisors . Tried to speak with service manager upon first appointment with vehicle #1 ,was told he was busy and was going to be doing a conference call soon so he couldn’t talk . Returned an hr later with my second Hyundai for another appointment for vehicle #2 . I asked to speak with service manager again before I brought second car in , service advisor wanted to know why , when I told him he gave me inaccurate information. So I asked again to speak to service manager Tattooed gentlemen didn’t even turn around and told me mgr was busy and to wait in my car he would let me know when mgr was available. ( manager was in full view , he never attempted to speak w/ mgr ) To no surprise he never came to talk.

Jan 27, 2023 · Rob Cam

One of the if not horrible experiences I’ve dealt with from a service department. Do not take your car here if you want punctual and open communication about progress being done. I had my vehicle towed in during the morning and requested a diagnostic to be done, it has now been two days with no providing me a explanation on the status of my car and has poor secretary services as I was placed on hold while being on the phone for 20+ mins. Again please do not give them your business unless you seek poor services.

Sep 21, 2024 · Manny Woods

BEWARE! If I could give a zero I would. They had my son’s car for 2 MONTHS!! The car was dropped off for a tire rotation and a quick recall. Received a call that the technician took the car for a test run not realizing the lug nuts were not on….tire fell off and car was damaged. The fender, rotor and backing plate were damaged. Arrived at dealer, spoke with Body Shop employee who promised…new fender, rotor and backing plate. Everyone was pleasant and I went home feeling like they were going to do the right thing as this was something they caused. Another inconvenience was they gave me a loaner but my son could not drive it because he’s only 19, so he had to use my car and I had to use the loaner. A couple of days went by and was called by Danielle D (my service associate) to say car was ready. Went to pick up to only find they did NOT replace fender like they promised and did not replace the backing plate. The primal fender did NOT align perfectly, so I did not take care home. I was told these things were going to be replaced and Danielle D did not even say…’we were able to use the original fender’. All she said was the car is ready for pick up. Spoke to Joe Kauffman and he said he will get the new fender and backing plate. A couple of weeks went by and no one contacted me of the status of the car. I called and left messages with no response. Keep in mind that this was not my fault. This was their mistake! Never received a phone call back, but eventually received a text that car was ready for pick up from Danielle D. Went to pick up a second time to find they did NOT replace the backing plate. Again, I was promised all these things to be done…and now I found they were NOT DOING RIGHT BY THE CUSTOMER! I did not take the car again and was told they’d have to get the piece from Korea. Mind you neither Danielle D or the manager Joe Kauffman had the decency to speak with me. I was completely ignored until the Body Shop manager finally spoke with us. And not once did I ever be rude or disrespectful to them. I just wanted my car back the way I dropped it off. Next, we waited about 1 month until I got a text and message that the car was ready. And that was after multiple calls to the dealer and messages sent. At one point I actually got Danielle D on the phone and she said hold on and then it went back to the receptionist…she then forwarded me back to Danielle and this time it went to her voicemail. They were completely ignoring me. I tried contacting them through the chat on the website to no avail. Finally I reached out to Corporate and wouldn’t you know it….I received a call that the car was ‘ready’! Went to pick up for the last time….and the car was DEAD! Probably sitting there for weeks. No apology or anything throughout this entire fiasco. Then Corporate also dropped the ball. I will NOT recommend this dealer ever again! Dropped the car off July 13 and picked it up September 17th!!! BEWARE!

Sep 27, 2024 · Court Murphy

Absolutely the worst service you can ever get. Nobody ever answers the phone when they have your car and when they do they purposely hang up on you. When they finally do fix your car, you have to bring it right back because something else a new problem. Don't buy a car here and absolutely do not take your car to be serviced here. Run and I mean run fast away.

Oct 21, 2024 · Tanika Gillison

Horrible experience with their service department all around. 2 months ago I brought my car in for an oil change and 2 recalls, when I returned to pick up my car they gave me the wrong keys and could not locate mine. When they finally located my keys they told me they mixed up my keys with someone else’s and they did absolutely nothing to my car all day and I’d have to bring it back in. I let it go, mistakes happen. Now I am having an issue with oil consumption, there is a technical service bulletin out for this issue that Hyundai is aware of. I’ve been dealing with Gregg who has made this process nothing short of a nightmare. He had me leave my car there for 5 days, when I finally called and said I needed my car back he was out sick and the service manager told me I could come pick it up because it’s just been sitting in the shop waiting on approval from Hyundai and they’d call me to let me know when it was approved. It’s now been 2 weeks of me trying to get in touch with Gregg, he’s completely unresponsive and when I do speak to him he’s very condescending and rude. I called him last Monday (a week ago today) and he said he’d call me later in the day or Tuesday. I received no call back and I called Friday and was told he was out sick. I spoke with Danielle and she said she was emailing him with their manager copied on the email to ensure I got a call back first thing Saturday morning. I received no call and called this morning (Monday). Gregg says he called me and left a message, yet I have no missed call or voicemail, and based on his track record with getting back to me it seems very unbelievable me that my phone just happened to fully miss a phone call AND voicemail. When I explained my frustrations to Gregg this morning he responded with “do you want to argue with me or move forward” at which point I requested a different advisor because of the way he was speaking to me and handling my issue and before I could even finish my sentence he spoke over me saying “beautiful, absolutely I’ll transfer you now”. I seem to only get a response, and a rude one at that, when I call several times asking for an update. I have purchased my past 2 cars from centereach Hyundai and because of Gregg I will no longer be a customer here.

Aug 12, 2024 · christine mclaughlin