Cars & More LLC

Cars & More LLC, located at 569 10th St, Plainwell, MI 49080, USA, serves as an "Auto Repair Station" providing essential vehicle maintenance and repair services to the local community. They can be reached by phone at (269) 501-5763 or mobile phone +1 269-501-5763. As a local auto shop, they aim to be a convenient and accessible option for Plainwell residents seeking automotive care.

While explicit details about the physical environment of Cars & More LLC are not provided, as a standard "Auto Repair Station," it is expected to feature a typical garage setup. This would include one or more service bays equipped with vehicle lifts, various tools, and diagnostic equipment necessary for general automotive repairs. The address in Plainwell suggests a local establishment, likely designed for efficient vehicle intake and repair. A customer waiting area, even if modest, would be anticipated to accommodate clients while their vehicles are being serviced. The overall atmosphere would likely be functional and focused on the mechanics of vehicle repair.

Based on the customer reviews, Cars & More LLC offers a range of services common to local auto repair shops. These include:

• Tire Repair: A customer specifically mentioned having a tire repaired, indicating this is a core service. This would encompass flat tire repairs, patching, and potentially tire rotations and balancing, though not explicitly stated.
• Muffler and Exhaust System Work: One review details an attempt to replace a muffler and subsequent re-hanging of tailpipes. This suggests they handle exhaust system repairs, which can involve replacing mufflers, pipes, catalytic converters, and addressing exhaust leaks.
• General Vehicle Maintenance and Repair: As an "Auto Repair Station," it's reasonable to infer they handle a broader spectrum of automotive issues, such as oil changes, brake inspections and repairs, fluid checks, and basic diagnostics, though these specific services are not directly mentioned in the provided text.

The customer feedback offers insights into the operational features and customer service aspects of Cars & More LLC:

• Customer Accommodation: One significant feature highlighted is the willingness of staff, specifically Scott, to be "very accommodating" to customers, even those without appointments. This suggests flexibility and a focus on assisting drivers in urgent situations.
• Personalized Service: The act of offering a ride home and then picking up the customer to retrieve their car demonstrates a commitment to personalized service and convenience, making the repair process easier for the client. This gesture made a customer feel "cared about."
• Scheduling System: The mention of making and rescheduling appointments indicates a structured approach to managing workload and customer visits.

There is no specific promotional information or special offers provided for Cars & More LLC in the given text. However, the two customer reviews offer contrasting perspectives that serve as indirect promotional (or cautionary) information for potential users.

One customer had a highly negative experience. They initially made an appointment, only to find the mechanic had left for the day upon arrival. Despite being rescheduled with a promise of a "deal for the inconvenience," the follow-up appointment also proved problematic. The repair was not completed as expected due to missing parts (clamps), and only a minor service (re-hanging tailpipes) was performed, taking less than 30 minutes of actual work, for which they were charged $118.89. This customer explicitly stated, "I do not recommend this buisness and I WILL NOT BE BACK!!!" This review raises concerns about appointment reliability, completion of work as promised, and perceived value for money.

In stark contrast, another customer provided a very positive review. This individual, Scott, was praised for being "very nice" and "very accommodating" when the customer showed up without an appointment. The highlight of this experience was the exceptional customer service, including Scott giving the customer a ride home while their tire was being repaired and offering to pick them up afterward. This made the customer feel "cared about" and led them to "definitely recommend his business to my friends and family." This review strongly emphasizes the positive impact of excellent customer service on overall satisfaction.

These divergent reviews suggest that while Cars & More LLC excels in customer accommodation and personalized service (as demonstrated by Scott), there might be inconsistencies in managing appointments, completing promised repairs, and pricing transparency, as experienced by the dissatisfied customer. Local users considering Cars & More LLC should take both perspectives into account. It would be advisable to confirm the availability of necessary parts for specific repairs in advance and to clarify pricing and expected completion times.