Carguts Inc

To whom it may concern, I bought a Ford 7.3 diesel motor from this auto recycler. As a long time auto recycler for 60 years .The motor I bought came in and the vendor had changed both valve covers. This engine possibly came out of a truck that had engine fire. Whoever installed the new valve cover gaskets had pinched the injector wires which created a short. The engine once started was missing on several cylinders. Upon diagnosis we discovered the problem and had to replace the valve cover gaskets. I sent a copy of the invoice to them for parts only without labor. They would not honor the repairs to keep their engine sold. I lost money on this sale. Auto recyclers stick together and we maintain a friendly and suitable work environment with well produced products; we take care of one another...I wasn't taken care of the way I should have been and ended up paying out of pocket. I paid a total of $142.00 of expenses to complete the motor the way it should have been when I bought it from this auto recycler. Best regards, Don Anderson

Feb 13, 2025 · Don Anderson

We had a highly disappointing experience with this business. After placing an order for a headlamp on December 26, 2024, the part was never fulfilled. Attempts to follow up were met with a lack of professionalism and communication. When we finally got in touch, the manager, Danielle, responded with unprofessional behavior, raising her voice, and even resorting to cursing before abruptly hanging up. This kind of treatment is unacceptable and far from what anyone should expect when dealing with a business. Their lack of accountability, poor customer service, and unprofessional conduct make it impossible for me to recommend this place to anyone. Save yourself the trouble and look elsewhere for your automotive needs.

Jan 10, 2025 · The Vette Smith

Horrible customer service. Called in for a part look up only to be greated with a nasty attitude by a woman employee.owner needs to teach there employees some respect if they want business. When a customer has a question about a part on which side it is u don’t make a comment stating u been in this country 40 years and never heard a question about that . Keep ur smart comments to yourself . I would highly not recommend this place at all .

Feb 07, 2025 · Bek L

Called about a driveshaft yes we have it went to pick it up. Waited two hours. No we don’t have that. Sorry don’t waste your time messing with these people. They can’t get their act together better off looking elsewhere, even if it cost more because time is money.

Jan 30, 2025 · Timothy Price

STAY FAR AWAY! Reselling motors with known issues and then offering fake replacements! Similar to other reviews, I had an awful experience with this company. Originally called for a Cummins engine (which they've now relisted since it's return) which was 10k$, it turned about to be 11k$ plug a core charge which wasn't listed. I went ahead and tried to proceed, gave them my information and was told I'd be sent some paperwork to fill out shortly. About 4 days goes by and I'd heard nothing, called back and they couldn't remember who I was. Went through the process, was finally sent all the paperwork regarding a warranty to which I promptly sent it back. Waited about 4 days, heard nothing. Called again, "Oh we just got it"? How? It was sent via email. Was told it'd take time to pull the motor, a few days at best. Week went by, called, nobody knew who I was or had seen my paperwork. Called the following day, same runaround. Called for a third time "Oh your motor was just pulled yesterday. We'll sent your the final amount shortly to pay." Two days later, reached out, "Still waiting to pull the motor" huh?? Another day goes by "Please pay us", paid same day "Your motor will ship tomorrow!" Another three days goes by, I'd call, leave messages and nobody would return them. Fourth day I reached out "Your motor is shipping tomorrow" even when I'd be told nearly a week ago the same. Two days later I get a phone call from the shipping company my motor was being delivered the next day. Once again, nothing from CarGuts. Motor showed up looking like the below... it'd clearly been pulled long ago and had been sitting open to the elements. The EGR was wide open, a puddle of water inside. There was rust water leaking from the exhaust, coolant feed for the radiator, and contaminates in the intake. Everything was completely rusted, bolts snapped and sheared, really lovely for 11k$. Attempted to spin the motor, got about half way and it locked up. Could spin it back and it'd get locked at the same point. Took it off the pallet to see the oil pan was crushed. Local mechanic wanted to remove the head to inspect the damage and CarGuts required this to be requested per their warranty. Reached how and Danielle who I had last dealt with became extremely defensive, swearing over the phone that my mechanic was "full of it" and "didn't know what they were doing" threatening to void the warranty if we even attempted it. So I sent it back after much arguing. Took well over a month to receive a refund after they declined the first return shipment, then after they received the motor in person they claimed I never sent it back. Called multiple times and was left with no response until I expressed I'd be involving an attorney. Took another two weeks for them to finally mail out a check, only to receive 75% of the motor's price due to "restocking" (a bad motor at that) and they kept all of the shipping, including the time they declined it. Absolutely awful experience, stray FAR away!

Jul 26, 2021 · Zach R

Absolute waste of time drove an hour and thirty to look at a tailgate that was in good condition and was dented when they removed the part (significantly) asked her what the price would be now since it was originally quoted for 900$ in the shape it was in. This clown said she would knock off 50$ 😑. Not to mention she had a terrible attitude the entire time.

Apr 10, 2025 · Pierce Lancaster

DO NOT ORDER ANYTHING FTOM HERE, Bad customer service, called them to return the part that hasn’t been used , because we have order it but the car was total ,they said put it on insurance adjustments🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️ 🙅‍♀️🙅‍♀️🙅‍♀️🙅‍♀️🙅‍♀️🙅‍♀️🙅‍♀️🙅‍♀️🙅‍♀️

May 12, 2025 · Еля Трач