Car-X Tire & Auto

Car-X Tire & Auto ico

(211 reviews)

Auto Repair StationsIllinoisDuPage CountyDowners GroveOgden Avenue

DuPage County . Illinois

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Operating Hours

Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday 9:00 AM - 5:00 PM

Car-X Tire & Auto Introduce

Car-X Tire & Auto, located at 212 Ogden Ave, Downers Grove, IL 60515, USA, operates within the platform category of Auto Repair Stations. This establishment aims to provide a range of automotive services and goods for sale to local users. For direct inquiries, they can be reached at (630) 964-2279 or +1 630-964-2279.

Environment and Facilities

As an auto repair station, Car-X Tire & Auto likely features a standard setup for vehicle maintenance and repair. This typically includes multiple service bays equipped with lifts, a reception area for customer intake and consultation, and potentially a waiting area for customers. The general environment is expected to be that of a professional automotive service center, with tools and equipment necessary for various repairs and installations. The exterior appearance would be consistent with a commercial establishment on Ogden Avenue, a known thoroughfare in Downers Grove.

Services Offered

Based on its name, Car-X Tire & Auto primarily focuses on tire-related services and general auto repair. This would encompass a broad spectrum of offerings vital for vehicle upkeep. Common services would include, but are not limited to, tire sales, installation, rotation, balancing, and repair. Given the "Auto" in its name, it's reasonable to expect general maintenance services such as oil changes, fluid checks and replacements, brake inspections and repairs (including rotor replacement), battery checks, and basic diagnostic services. More complex repairs might also be offered, depending on the technicians' expertise and equipment available at the specific location. The nature of an "Auto Repair Station" implies a comprehensive approach to keeping vehicles roadworthy and safe.

Customer Experiences and Considerations

While Car-X Tire & Auto aims to provide comprehensive services, it's important for potential customers to be aware of past customer experiences. Some reviews indicate challenges related to service accuracy and customer communication. One customer reported an incident where incorrect rotors were allegedly installed, leading to safety concerns and a subsequent need for correction at another facility. This experience also highlighted difficulties in obtaining a refund or reimbursement for the additional work required. Another customer described an instance where, despite prior communication about their car model and transmission type, the shop was reportedly unable to perform a transmission oil change on a CVT transmission, leading to a wasted trip and frustration.

These accounts suggest that while the facility offers a range of services, customers may wish to exercise diligence, perhaps by clearly communicating their vehicle's specific needs and verifying the scope of work before and after service. These experiences also point to potential areas for improvement in diagnostic accuracy, parts management, and customer service resolution at this particular location.

Promotional Information and Features

As a Car-X Tire & Auto franchise, this location likely participates in various promotions offered by the broader Car-X brand, though specific local promotions would need to be confirmed directly with the Downers Grove branch. Generally, auto repair chains often provide incentives such as discounts on oil changes, tire packages, brake services, or seasonal maintenance checks. Customers might find loyalty programs, online coupons, or special offers advertised on the Car-X website or through local advertisements. The brand typically emphasizes its focus on tire and auto care, positioning itself as a convenient option for routine maintenance and common vehicle repairs. However, specific features or unique selling points for this individual branch beyond the general Car-X offerings are not readily available from the provided information.

Car-X Tire & Auto Photos

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Car-X Tire & Auto Location

Car-X Tire & Auto Customer Reviews

Just over a month ago I had gone to this shop with my wife to get her oil changed and they recommend that the rotors and tires get replaced. I figured it would be a good time to get it time so we went ahead and decided to accept them getting the job done. At first we felt a little concerned that the car make some squeaky noise and scrapes but we were reassured the same day before leaving that that is normal. I had doubts so we took it to another job a few days later to get the car inspected and they found something that I wish not even on my worse enemy would have there wife deal with. They installed the wrong rotors in the front of the vehicle on the passenger side. Idk how you manager to do that but they did manage it. This could have caused break failure and possibly could have caused an accident that I would not be able to live with. I had gone to the location on multiple occasions to confront them on the issue and even requested a refund on that service along with a reimbursement of the other shop having to correct there mistake and they have just continued to wave me off and ignore my emails. I have even gone in person and they still have not processed any refund and refuse to reimburse me for the other shops job of having to fix the vehicle.

Feb 25, 2025 · Emmanuel Rodriguez

I explained over the phone what type of car I have and told them that I am due to change the transmission oil. They tell me to come in at 5:00 and they'll get it done. They put the car on the lift about 15 minutes after 5:00 and then after another 15 minutes they come and tell me that they don't work on CVT transmissions. My car model has only ever had CVT transmission since it was introduced in the United States in 2000. The guy at the service desk went on to tell me that some models of my car have a non-CVT. I would not trust this place to vacuum out my car let alone touch anything mechanical.

Apr 17, 2025 · Steve Leopoldo

I’ve gone to this Car X location for a very long time. Probably over 20 years and I have found them very good until this week. I may never go back there again, and I am reaching out to their district manager to talk about what happened. When I came in to get my car after an oil change, they told me that my back brake pads and rotors needed to be replaced. I was shocked because I knew that was not the case. I know cars and I know my car and I told them that I didn’t believe what they said was actually true. They stood by their statement so I took the car to the mechanic I’ve dealt with for 20 years and he looked at the brake pads and laughed and said they’re trying to rip you off. I don’t know if I will ever go back to this Car X, and it makes me sad. Be careful. PS. They also said my front tires needed to be replaced and that I could get a really good deal from them. My mechanic disagreed with their diagnosis of my front tires as well. Buyer beware.

Dec 20, 2024 · Christine Buik

0 Stars. The manager tried to up charge me on everything that wasn't necessary for my vehicle. He said I needed a new battery ASAP. I went to auto zone and found out my battery is perfectly fine. I've been going here for years but with this new manager I'm no coming back to this location or any car-x in general.

Jan 02, 2025 · TotalPackage

WOW! Very precise and Professional service! I "happened" to come in because my '05 Mazda6 had been getting progressively troublesome. Their diagnostic team found and fixed exactly what was going wrong (and explained exactly what it needed)! Very thorough and surprisingly affordable!

Dec 01, 2024 · Pete Tumas