Car Diagnostic and Airbag Reset

Car Diagnostic and Airbag Reset, located at 18930 S Broadway, Gardena, CA 90248, USA, functions as an auto repair station primarily specializing in vehicle diagnostics and airbag system services. For direct contact, the shop can be reached at (310) 715-1750 or via mobile at +1 310-715-1750.

As an auto repair station, the core services provided by Car Diagnostic and Airbag Reset revolve around two key areas: comprehensive car diagnostics and the reset of airbag systems. Car diagnostics involve using specialized equipment to identify issues within a vehicle's various electronic systems, including engine, transmission, brakes, and, pertinent to their name, the airbag system. This is crucial for pinpointing the root cause of warning lights on the dashboard or other performance anomalies. Airbag reset services are typically required after an airbag deployment following a collision, or when the airbag warning light illuminates due to sensor issues or other system faults. These services are vital for ensuring the safety systems of a vehicle are fully functional and compliant with safety standards.

The environment of Car Diagnostic and Airbag Reset, based on customer feedback, appears to be a point of concern regarding communication and overall customer interaction. While details about the physical appearance of the shop or specific amenities are not provided, customer reviews highlight issues related to the service process itself. Concerns have been raised about communication practices, with instances of the owner being difficult to reach, relying primarily on text messages, and not providing clear or consistent information. One customer noted needing to "keep texting him he doesn't answer his fine just text."

Features of Car Diagnostic and Airbag Reset, as indicated by its name, include specialized attention to diagnostic procedures and airbag system resolution. This suggests that they possess the necessary tools and presumably the technical knowledge for these specific tasks. However, the customer experiences indicate challenges in service delivery and customer management. There are reports of inconsistencies in pricing, where initial quotes provided via text increased significantly by the time of vehicle pickup. For example, a diagnostic test quoted at $80, followed by a repair quote of $150 for a seat, reportedly escalated to $390 at pickup without clear explanation or prior notification. Such discrepancies can undermine trust and create friction with customers.

Additionally, issues with payment methods have been cited. A customer reported being told "no credit cards" despite signage indicating "all debit cards accepted," leading to confusion and inconvenience. This suggests a potential lack of clarity in business operations and payment policies. The reported absence of the owner during customer pickup, leaving an English-speaking barrier with a worker, further compounds the communication difficulties and leaves customers feeling unheard or unassisted in resolving concerns.

Promotional information, or rather the lack thereof in a positive sense from customer reviews, points to significant challenges in customer relations. Instead of positive promotions, the prevailing sentiment from the provided reviews warns against doing business with this shop. Customer feedback highlights "very bad attitude" from the owner and direct instructions to "never return to his shop again," indicating a strained relationship and a lack of desire to resolve customer dissatisfaction. The drastic increase in pricing from quote to final charge, combined with poor communication and customer service, overshadows any potential positive features related to their diagnostic or airbag reset capabilities. The term "garbage" used by a customer summarizes a highly negative experience, reflecting a severe breakdown in customer trust and satisfaction.

In conclusion, Car Diagnostic and Airbag Reset in Gardena, CA, specializes in vehicle diagnostics and airbag system resets. While these are critical services for vehicle safety and performance, available customer reviews indicate significant issues related to business practices and customer service. Concerns include inconsistent pricing, poor communication from the owner, difficulties in payment processing, and an overall negative customer experience marked by reported rudeness and unaddressed concerns. Therefore, while the shop may offer specific technical services, potential customers should exercise caution and consider these reported issues regarding transparency, communication, and customer relations before engaging with this establishment.