Caliber Collision

Caliber Collision ico

(437 reviews)

Auto Repair StationsNorth CarolinaUnion CountyMonroeWilliams Road

Union County . North Carolina

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Operating Hours

Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed

Caliber Collision Introduce

Welcome to Caliber Collision, a nationally recognized and highly trusted name within the **Auto Repair Stations** category, specializing in comprehensive collision repair and auto body services. In the aftermath of a vehicle accident, navigating the repair process can be daunting and stressful. Caliber Collision is dedicated to easing this burden, aiming to "Restore the Rhythm of Your Life®" by providing seamless, high-quality repairs and exceptional customer service. As one of the largest collision repair providers in America, with over 1,800 convenient locations across 41 states, Caliber Collision leverages extensive experience, state-of-the-art equipment, and a vast network of highly trained professionals to ensure your vehicle is returned to its pre-accident condition, safely and efficiently. Our commitment to excellence, transparent communication, and direct partnerships with major insurance carriers set us apart as the premier choice for collision repair.

Upon visiting any Caliber Collision center, you will immediately notice a commitment to a professional, clean, and welcoming environment. Our facilities are meticulously maintained, reflecting the precision and care that goes into every repair. The reception areas are designed for comfort and convenience, often featuring amenities that make your waiting experience as pleasant as possible. Our knowledgeable and empathetic staff are readily available to guide you through every step of the repair process, from the initial estimate to final delivery. We understand that an accident is anything but convenient, and our aim is to alleviate your stress by providing clear, step-by-step communication throughout. The service bays are equipped with the latest advancements in collision repair technology, including advanced electronic measuring systems for frame straightening, sophisticated paint booths for factory-quality finishes, and specialized tools for working with various vehicle materials. This investment in cutting-edge equipment underscores our dedication to performing repairs that meet or exceed manufacturer specifications, ensuring both aesthetic perfection and structural integrity. The overall environment at Caliber Collision is one of professionalism, transparency, and a clear focus on getting you back on the road safely and swiftly.

As a leading **Auto Repair Station** specializing in collision services, Caliber Collision offers a comprehensive suite of repair solutions designed to address virtually every type of vehicle damage resulting from an accident. Our core services include full-scale **collision repair**, meticulously restoring vehicles after impacts ranging from minor cosmetic damage to significant structural compromise. This intricate process involves a thorough assessment, precise disassembly, expert repair or replacement of damaged panels and components, and ensuring all structural elements are correctly aligned. We are highly proficient in **dent removal**, utilizing various techniques to remove dents, dings, and creases, restoring the vehicle's smooth contours. Our expertise extends to **scratch repair and paint correction**, where we skillfully remove superficial abrasions or meticulously repaint areas with deeper scratches, making them virtually disappear. Our highly acclaimed **auto painting services** are a cornerstone of our offerings. We employ advanced techniques and high-quality paints, coupled with sophisticated computerized color-matching systems, to achieve a seamless, factory-quality finish that perfectly blends with your vehicle's existing paint. This includes full vehicle repaints, precise panel repaints, and localized touch-ups. Furthermore, Caliber Collision also provides **auto glass repair and replacement services**, addressing everything from minor chips and cracks to full windshield and side window replacements, often with mobile service options for added convenience. We also specialize in **frame straightening and structural repair**, utilizing advanced laser measuring systems to restore your vehicle's frame to its original factory specifications, which is critical for safety and proper handling. We handle all aspects of **bumper repair and replacement**, as well as **fender and panel repair**, ensuring a cohesive and undamaged exterior. Additionally, we address **hail damage repair**, employing specialized methods to restore your vehicle's body after hailstorms, minimizing the need for extensive repainting.

The distinguishing features that truly elevate Caliber Collision are multifaceted. Firstly, our commitment to **I-CAR Gold Class certification** for our technicians signifies that our team members have undergone rigorous, industry-recognized training in the latest repair techniques and technologies, ensuring they possess the most up-to-date knowledge and skills to handle complex modern vehicles. This certification is a benchmark for quality and safety in the collision repair industry. Secondly, Caliber Collision has established **pre-approved partnerships with all major insurance carriers**. This means that in most cases, you don't need to get multiple estimates; your insurance company can directly refer you to Caliber, streamlining the claims process and reducing your administrative burden after an accident. Our teams are adept at working directly with insurance adjusters, facilitating smooth claim processing and ensuring all necessary repairs are covered. Thirdly, we stand firmly behind our work with a **written limited lifetime warranty** on all repairs. This warranty provides immense peace of mind, assuring customers that the repairs performed by Caliber Collision are guaranteed for as long as they own their vehicle, at any of our numerous locations nationwide. This commitment to quality and accountability is a powerful testament to our confidence in our craftsmanship. Furthermore, our focus on **customer communication** is paramount; we provide regular updates via phone, email, or text throughout the repair process, so you are always informed about your vehicle's status. Our purpose, "Restoring the Rhythm of Your Life®," extends beyond just fixing cars; it encompasses providing a supportive and transparent experience during a challenging time, ensuring you get back to your daily routine as quickly and safely as possible.

Our team at Caliber Collision consists of highly skilled, I-CAR certified, and deeply compassionate automotive professionals. They are not merely technicians; they are dedicated individuals committed to restoring not just vehicles, but also peace of mind. Each technician undergoes continuous training and certification, ensuring they are proficient in the latest repair methodologies, advanced materials (like high-strength steel and aluminum), and complex vehicle safety systems, including Advanced Driver-Assistance Systems (ADAS) calibration. This ongoing professional development guarantees that our team is equipped to handle the unique challenges presented by modern vehicle designs and technologies. Our service advisors and customer care representatives are trained to provide empathetic and clear communication, guiding you through the repair journey with patience and expertise. They take the time to thoroughly explain the damage assessment, the proposed repair plan, the estimated timeline, and the insurance process, empowering you to make informed decisions. We pride ourselves on fostering a culture of teamwork and integrity, where every team member is dedicated to delivering superior results and an exceptional customer experience. Our collective expertise and commitment to precision ensure that your vehicle is repaired to the highest safety and quality standards.

In terms of promotional information, Caliber Collision, while providing premium, warranty-backed services, strives to offer value and convenience to our customers. While specific promotional offers may vary by location or season, our core value proposition often acts as its own promotion. This includes: **complimentary, no-obligation estimates and damage assessments**, providing a transparent overview of the repair costs and process; the inherent benefit of our **direct insurance partnerships**, which streamlines the claims process and reduces out-of-pocket stress for clients; and the assurance of our **limited lifetime warranty** on all repairs. Although traditional discount coupons for collision repair might be less common due to the insurance-driven nature of the business, Caliber Collision consistently invests in customer convenience. This includes **on-site rental car assistance through partners like Enterprise**, simplifying your mobility while your vehicle is being repaired. We also actively engage in community initiatives and partnerships, demonstrating our commitment beyond just repairs. For example, Caliber has programs like the "Restoring You" initiative, which involves gifting reliable vehicles to individuals and families in need, or supporting organizations like the American Heart Association. While specific monetary discounts on collision repair may be tied to insurance policies, the core "promotional" aspect of Caliber Collision lies in the unparalleled convenience, expert quality, streamlined process, and peace of mind delivered through our established industry leadership and customer-centric approach. We encourage local users to visit the Caliber Collision website or contact their nearest center directly to learn about any current service-specific information or community engagement programs that might be relevant to them.

Caliber Collision Photos

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Caliber Collision Location

Caliber Collision Customer Reviews

I recently had my Volkswagen Atlas repaired at Caliber Collision, and I couldn’t be more pleased with the service I received. From start to finish, the experience was smooth and professional. Ms. Michelle, the receptionist, was incredibly kind and welcoming every time I called or came in—her friendly demeanor made a big difference. Mr. Richard, who handled the updates on my vehicle, did a fantastic job of keeping me informed throughout the repair process. He was clear, timely, and always ready to answer my questions. The quality of the repair work was excellent, and my vehicle looks as good as new. I highly recommend Caliber Collision for their outstanding customer service and craftsmanship.

May 15, 2025 · Amor Olmedo

Caliber Collision did an amazing job on my vehicle. Richard kept me informed through the entire process and answered all of my questions promptly and professionally. I am extremely happy I chose them instead of Hendrick Collision Center. If you need any type of body work done to your vehicle then this is where you want to have it done. Thank you so much for going above and beyond.

May 19, 2025 · J. Bradford Bishop

The guys that I talked to there were so nice! They updated me all the time about the status of my car through text which I loved!! My car looked absolutely perfect when I got it back. I would definitely recommend them!!

May 16, 2025 · Felicia Glover

I've used this location on three different occasions. Everytime I've had Richard as my contact. He has always stayed on top of the work being done on my car and always kept me informed on the progress. The quality of the work is TOP NOTCH! I have used two other locations and if you need repair I would suggest you go to the Williams Rd Shop in Monroe. Thanks for work WELL DONE 😁

Apr 03, 2025 · Arnold Levine

So thankful for the team at Caliber Collision Williams rd in Monroe. Michelle at the front desk was very professional and informative making me feel very comfortable with the process. Richard was also awesome at keeping me informed throughout the entire process. The communication that he provided made it really easy to plan my week around picking up my vehicle as I have a very busy schedule. Richard also sent update text throughout the process to make sure I knew what all they were working on. Thanks so much for everything my Ram truck is back and even better than before!

Nov 07, 2024 · Fit Emmett