C & M Auto Glass

Located at 2592 Market St, San Diego, CA 92102, C & M Auto Glass operates as a specialized auto repair station, focusing exclusively on vehicle glass services. They can be reached via phone at (619) 239-3019 or mobile at +1 619-239-3019. As a business categorized under "Auto Repair Stations," their primary offering involves the repair and replacement of various types of automotive glass.

C & M Auto Glass is situated on Market Street, a well-known thoroughfare in San Diego. As a dedicated auto glass shop, its environment would be set up to efficiently handle glass-related repairs. This typically includes a workshop area for glass removal and installation, a stock of various glass types (windshields, side windows, rear windows), and specialized tools for safe and precise work. Given the nature of auto glass repair, the shop likely emphasizes a quick turnaround time to get vehicles back on the road. Some auto glass businesses also offer mobile services, coming directly to the customer's location for convenience, though this is not explicitly stated for this specific C & M Auto Glass location in the provided information.

C & M Auto Glass specializes in a range of services designed to address various types of auto glass damage and needs:

• Windshield Repair: This often involves repairing small chips and cracks (typically smaller than a quarter or a few inches long) to prevent them from spreading, maintaining the original factory seal, and restoring visibility. Repair is usually more cost-effective than replacement.

• Windshield Replacement: For larger cracks, severe damage, or shattered windshields, a full replacement is necessary. This involves carefully removing the damaged windshield and installing a new one, ensuring proper adhesion and sealing for safety and structural integrity.

• Side Window Replacement: Repairing or replacing side door glass, which is often shattered due to impact or vandalism.

• Back Glass Replacement: Replacing the rear window of a vehicle, which can also be damaged in accidents or by vandalism.

• Chip Repair: A specific service within windshield repair, focusing on minor impact points.

• Crack Repair: Addressing longer cracks that may or may not be repairable depending on their length, location, and type.

• Power Window Repair: While primarily an auto glass shop, some auto glass businesses also offer services for the mechanisms that operate the windows, such as power window motor or regulator repair, especially when windows are stuck down due to internal issues.

It's important for customers to inquire about specific services and their scope, especially regarding power window repairs, as some glass shops might focus purely on the glass itself.

The customer reviews for C & M Auto Glass present a stark contrast, which provides a comprehensive, objective view of potential customer experiences:

• Negative Experience - Unreliability and Unprofessionalism: One customer reported a "horrible experience," detailing significant issues with reliability and professionalism. This individual was given appointments for back window repairs but stated that the service provider (referred to as "he") repeatedly failed to show up at the agreed-upon times. This led to the customer's vehicle being left with open windows overnight, exposed to potential rain, causing considerable frustration and anger. The review explicitly states, "Do not go to these people! They are horrible. And they run an unprofessional business. I will be reporting them to the BBB." This feedback highlights critical deficiencies in scheduling, time management, and customer communication, which are paramount in any service business.

• Positive Experience - Professionalism: Conversely, another review simply states, "Very nice professional." This brief but positive comment suggests that at least some customers have had satisfactory interactions and found the staff to be professional. This indicates that while there might be significant issues with consistency or specific personnel, not all experiences are negative. It could suggest that when service is delivered, it is done professionally.

The disparity in these reviews underscores the importance of clear communication and consistent service delivery. The negative review points to a severe breakdown in trust and reliability, which can have significant consequences for customers, particularly when dealing with urgent vehicle issues like broken windows. The positive review offers a counterpoint, suggesting that positive interactions are possible.

No specific promotional information, such as discounts or special offers, is provided for C & M Auto Glass. Auto glass repair businesses typically attract customers through several means:

• Emergency Service: Offering immediate or same-day service for urgent glass damage is a major draw.

• Insurance Coordination: Many auto glass shops work directly with insurance companies, simplifying the claims process for customers.

• Competitive Pricing: Providing affordable rates for repair and replacement.

• Warranty on Workmanship: Offering a warranty on their repair or installation work to build customer confidence.

• Mobile Service: As mentioned, convenience of on-site repair at home or work can be a significant promotional point.

For C & M Auto Glass, the provided reviews suggest that while there is an element of professionalism, there can also be serious issues with reliability and adherence to appointments. Prospective customers should consider contacting them directly to discuss their specific needs, confirm availability, and clarify appointment protocols. Given the concern raised about professionalism and reliability, it may be prudent for customers to seek explicit confirmation of appointment times and potentially have a backup plan, especially for urgent repairs where vehicle security is a concern. The address at 2592 Market St makes it accessible for individuals in the San Diego area, and the phone numbers (619) 239-3019 and +1 619-239-3019 are the primary points of contact for service inquiries.