C AND C AUTOMOTIVE

(6 reviews)

Auto Repair StationsIllinoisPulaski CountyMound CityMain Street

Pulaski County . Illinois

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Operating Hours

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C AND C AUTOMOTIVE Introduce

C & C Automotive is a well-established and highly-regarded auto repair station operating within the "Auto Repair Stations" platform category. While the name "C & C Automotive" appears in multiple locations, signifying potentially distinct, though similarly named, independent businesses or a broader network, common threads of quality, trust, and comprehensive service consistently emerge. For instance, C & C Auto Service in Raleigh, NC, C and C Automotive in Durham, NC, and C&C Automotive in Augusta, GA, all share a commitment to being reliable local auto care providers.

Environment and Customer Experience

The environment at C & C Automotive locations is consistently described as professional, welcoming, and customer-centric. These are typically family-owned and independently operated businesses, fostering a strong sense of community and personalized service. They prioritize clear and honest communication, ensuring customers feel comfortable and informed about their vehicle's needs. Reviews frequently highlight a friendly atmosphere where staff go above and beyond to explain repairs in an understandable way. Many locations offer amenities designed for convenience, such as complimentary shuttle service, loaner vehicles, and free WiFi in their waiting areas. Some even utilize modern tools like AutoTextMe DVI (Digital Vehicle Inspection) to provide real-time updates and visual reports to customers, enhancing transparency and trust. The overall aim is to make the auto repair process as stress-free as possible. Operating hours generally cater to busy schedules, typically from Monday to Friday, often from 7:30 AM or 8:00 AM to 5:00 PM or 6:00 PM.

Comprehensive Services Offered

C & C Automotive locations pride themselves on offering a wide range of services, catering to nearly all aspects of vehicle repair and maintenance for both domestic and import vehicles. Their offerings are comprehensive, addressing common issues and complex mechanical problems alike:

  • General Auto Repair & Maintenance: This foundational service includes routine upkeep to major overhauls. They handle everything from basic servicing to complex full vehicle repairs.
  • Oil Change: Essential for engine health, performed efficiently with quality filters and appropriate oil types.
  • Brake Repair: Comprehensive brake services, including inspection, repair, and replacement of brake pads, rotors, calipers, and hydraulic systems, ensuring optimal stopping power and safety.
  • Check Engine Light Diagnostics: Utilizing advanced diagnostic tools to accurately pinpoint the cause of warning lights and recommend precise repairs.
  • Auto AC Repair & Heat Service: Expert climate control services to ensure comfortable driving in all seasons, addressing issues with condensers, compressors, evaporators, and heater cores.
  • Wheel Alignment: Precise alignment services crucial for tire longevity, vehicle handling, and fuel efficiency.
  • Car Inspection: Thorough vehicle inspections, often as part of preventative maintenance plans, to identify potential issues before they escalate.
  • Electrical Services: Diagnosing and repairing complex vehicle electrical issues, including battery services and sensor problems.
  • Engine & Transmission Services: Ranging from minor tune-ups to major engine overhauls and transmission repairs, ensuring peak vehicle performance.
  • Tire Services: Basic tire checks, rotation, and potentially new tire sales and installation.
  • Muffler & Exhaust System Repair: Addressing issues related to vehicle emissions, noise, and performance.

Many C & C Automotive locations highlight their use of highly trained and certified technicians, including ASE-Certified Technicians and ASE Master Mechanics at some branches. They often emphasize utilizing state-of-the-art tools and equipment to keep up with the latest automotive technology, ensuring accurate diagnostics and effective repairs.

Key Features and Differentiators

Several features consistently set C & C Automotive apart in the competitive auto repair market:

  • Trust and Honesty: Repeatedly, customer reviews emphasize the honesty, integrity, and fairness of the staff. They are known for not pushing unnecessary repairs and for clearly explaining all work.
  • Experienced and Certified Technicians: The presence of highly skilled, often factory-trained or ASE-certified technicians ensures that vehicles are handled by experts who understand modern automotive systems.
  • Customer Service Excellence: A strong focus on customer satisfaction is a hallmark. From friendly greetings to thorough explanations and convenient amenities (shuttle, WiFi, loaner cars), they aim to provide a superior experience.
  • Quality Workmanship and Warranty: Many locations back their work with a solid warranty, for instance, a 3 year / 36,000-mile repair warranty at the Augusta, GA location. This commitment to quality instills confidence in their repairs.
  • Family-Owned Business Model: Being family-owned fosters a personal connection with the community and a dedication to long-term relationships rather than just one-time transactions. The owner is often on-site, overseeing operations.
  • Comprehensive Solutions: The ability to handle a wide array of services for "all makes and models" means customers often find C & C Automotive to be a convenient "one-stop shop" for their automotive needs.
  • Proactive Communication: Utilizing tools like AutoTextMe DVI provides transparency and keeps customers informed throughout the repair process, often with photos and detailed reports.
Promotional Information

While specific, universally advertised promotions for all C & C Automotive branches were not explicitly detailed, auto repair stations of this caliber commonly engage in various promotional strategies to attract and retain customers. Based on industry practices and general information, local users might expect to find:

  • Seasonal Maintenance Specials: Discounts on services relevant to specific times of the year, such as pre-winter checks, AC system services for summer, or tire promotions.
  • New Customer Offers: Incentives for first-time visitors, such as a percentage off their initial service or a reduced price on a diagnostic check.
  • Bundle Deals: Special pricing on combined services, for example, an oil change with a tire rotation and multi-point inspection.
  • Online Coupons & Deals: Many businesses feature downloadable coupons or special offers on their websites or through local online directories.
  • Loyalty Programs: While not explicitly stated for all, family-owned businesses often reward repeat customers with loyalty discounts or exclusive offers.
  • Competitive Pricing: Reviews often suggest that C & C Automotive offers "fairly priced" services compared to dealerships, which acts as a promotional draw in itself. Some customers report saving significant amounts compared to other quotes.

For the most accurate and up-to-date promotional information, local users are highly encouraged to visit the specific C & C Automotive website for their area (e.g., C & C Auto Service Raleigh, C and C Automotive Durham, C&C Automotive Augusta) or to call their local branch directly. This will provide the most current details on any specials or discounts they might be offering.

In conclusion, C & C Automotive locations operate as highly reputable and customer-focused "Auto Repair Stations." Their consistent dedication to honest communication, certified expertise, comprehensive service offerings, and commitment to customer convenience makes them a trusted choice for vehicle owners seeking reliable and transparent auto care within their respective communities.

C AND C AUTOMOTIVE Location

C AND C AUTOMOTIVE Customer Reviews

Never before been here before

Nov 21, 2023 · Jerimey Jones (Jmoney Jones)

Sep 06, 2022 · cindy hammer

Sep 06, 2022 · cindy hammer

Jun 13, 2022 · Anthony Underwood Sr.

Jun 13, 2022 · Anthony Underwood Sr.

May 10, 2022 · Renee Rentfro-Hines

May 10, 2022 · Renee Rentfro-Hines

Nov 17, 2020 · Jacob Sanders

Nov 17, 2020 · Jacob Sanders