Burt Brothers

Located at 7070 Buford Hwy in Doraville, Georgia, Burt Brothers operates within the 'Auto Repair Stations' category, providing a range of automotive repair and maintenance services. Based on the available customer reviews, the experiences at Burt Brothers appear to be varied, with some customers highlighting positive aspects such as their ability to handle large vehicles and provide quick service, while others express significant concerns regarding their diagnostic practices, pricing, and overall customer experience. Potential local users should carefully consider both the positive and negative feedback when evaluating Burt Brothers for their auto repair needs.

Information about the specific environment of Burt Brothers is limited. However, as a functioning auto repair station, it would typically include service bays equipped with lifts and tools necessary for various automotive repairs, as well as an alignment rack capable of handling vehicles of different sizes, including larger ones like shuttle buses. A customer waiting area and a service counter for interacting with staff and processing paperwork would also be expected. The focus of the physical space is to facilitate the diagnosis, repair, and maintenance of vehicles.

The services offered by Burt Brothers, as indicated by the customer reviews, include:

• Wheel Alignment Services: Burt Brothers offers wheel alignment services and, notably, possesses a lift large enough to accommodate larger vehicles such as shuttle buses, which sets them apart from some other shops in the area. The positive review from the shuttle bus owner highlights their capability in this regard.
• General Auto Repair and Maintenance: While not explicitly detailed, the mention of needing grease on previously installed parts suggests that Burt Brothers handles general repair and maintenance tasks beyond just alignments.
• Vehicle Inspections: The negative review mentions a $50 charge for a lift inspection, indicating that they do offer inspection services. However, the circumstances surrounding this inspection were negative, with the customer feeling it was unnecessary and a prerequisite for further service.
• Lower Ball Joint Replacement (with concerns): One customer was quoted $1,500 for a lower ball joint replacement, which they deemed significantly higher than the average cost. This suggests that this is a service they offer, but the pricing and necessity of the repair were disputed.

Key Features and Potential Benefits of Considering Burt Brothers (based on positive feedback):

• Capability to Service Large Vehicles: Their possession of a lift large enough for a shuttle bus makes them a potentially unique option for owners of such vehicles in the area needing alignment services.
• Potentially Quick Service: One customer reported a very fast turnaround time for a wheel alignment, suggesting that they can be efficient when the workload allows. The "first come, first serve" policy might appeal to those needing immediate attention.
• Friendly and Hard-Working Staff: The positive review praised the friendliness and work ethic of the employees, as well as their helpfulness in identifying and rectifying a potential issue with previously installed parts. This suggests a customer-oriented approach in some instances.

Significant Concerns and Potential Drawbacks (based on negative feedback):

• Potential for Unnecessary Service Recommendations: One customer felt that a suggested lower ball joint replacement was not actually needed, raising concerns about diagnostic accuracy or upselling practices.
• Significantly Higher Than Average Quotes: The $1,500 quote for a lower ball joint replacement, compared to an estimated average of $250-$350, indicates potentially inflated pricing for certain services.
• Charge for Lift Inspection: The $50 fee just to put a car on the lift for inspection, especially when the customer felt the diagnosis could have been done without it and was pressured into agreeing to an unnecessary repair to proceed, is a concerning business practice.
• Inconsistent Pricing: The reported discrepancy in quotes for the same service (lower ball joint replacement) within a four-month period ($900 versus $1,500) suggests a lack of consistent and transparent pricing.
• Poor Communication and Time Management: The experience of being asked to arrive early and then waiting almost four hours just to receive a quote indicates potential issues with scheduling, communication, and efficient workflow.
• Pressure to Agree to Unwanted Repairs: Insisting on a specific repair (lower ball joint replacement) before proceeding with a requested service (wheel alignment) is a problematic practice that prioritizes the shop's agenda over the customer's immediate needs.

Promotional Information:

The provided customer reviews do not contain any information about specific promotions or special offers at Burt Brothers. Auto repair shops may occasionally offer discounts on certain services, seasonal maintenance packages, or introductory deals for new customers. To inquire about any current promotions or special offers at the Burt Brothers location in Doraville, it is recommended to contact them directly using the following phone numbers:

• Phone: (770) 448-7900
• Mobile Phone: +1 770-448-7900

You can also visit their location at 7070 Buford Hwy, Doraville, GA 30340, USA, to speak with their service advisors and inquire about any ongoing promotions. However, given the significant negative feedback regarding pricing and service practices, it would be prudent to obtain clear and detailed quotes for any work before proceeding.

In conclusion, Burt Brothers in Doraville, GA, presents a mixed picture for local users seeking auto repair services. While they offer the advantage of servicing larger vehicles and have been praised for quick service and friendly staff in some instances, there are significant concerns raised by other customers regarding potentially unnecessary recommendations, inflated pricing, charges for inspections, inconsistent quotes, and poor communication. Potential customers should carefully weigh these contrasting experiences and consider obtaining second opinions and detailed quotes before entrusting their vehicle to Burt Brothers. Using this establishment as a "last resort," as suggested by one reviewer, might be a prudent approach until more consistent positive feedback emerges.