Brausen Family Automotive Repair

While the provided information labels it a "gas station," the reviews and address for **Brausen Family Automotive Repair** clearly indicate it operates as a full-fledged "Auto Repair Station" within the platform category, providing comprehensive services and goods for sale related to vehicle maintenance and repair. Located at 2170 Dale St N, Roseville, MN 55113, USA, this established business can be reached by phone at (651) 488-8800 or mobile at +1 651-488-8800. Brausen Family Automotive Repair has built a strong reputation in the Roseville community, largely due to its commitment to customer trust and quality service. This detailed introduction will explore its environment, the extensive range of services it offers, its distinctive features, and any available promotional information, all based on publicly available details and customer testimonials.

The **environment** at Brausen Family Automotive Repair is consistently described by customers as welcoming, professional, and friendly. As a family-owned business, it cultivates an atmosphere where customers are treated "like family (that you really like)," as one review eloquently puts it. This suggests a more personal and less intimidating setting compared to larger, more corporate service centers. While specific details about the waiting area amenities aren't provided, a clean, comfortable, and pleasant waiting area would be expected, possibly with features like Wi-Fi or complimentary refreshments, to enhance the customer experience during service. The shop itself is likely a well-maintained facility with multiple service bays equipped with modern diagnostic tools and repair equipment, essential for servicing a wide array of vehicle makes and models. The overall impression conveyed by customer feedback is one of an organized and efficient operation where the focus is on effective communication and building long-term relationships, rather than just transactional repairs. The sense of trust and comfort derived from this family-friendly environment is a significant draw for local residents.

Brausen Family Automotive Repair, as a full-service "Auto Repair Station," offers a broad spectrum of services designed to keep vehicles running smoothly and safely. Their expertise covers routine maintenance as well as complex diagnostics and repairs. Based on customer reviews and typical offerings of a reputable auto repair shop, their services likely include, but are not limited to:

• Routine Maintenance: This is a core service, including frequent needs like **oil changes** (which customers specifically mention), **tire rotations**, and general **check-ups** to ensure all vehicle systems are functioning correctly.
• Tire Services: Beyond rotations, they handle sales and installation of **new tires**, balancing, and possibly tire repair.
• Brake Service: Comprehensive brake inspections, repair, and replacement of brake pads, rotors, and other components.
• Engine Diagnostics and Repair: Identifying and resolving issues indicated by the "check engine light," addressing performance problems, and conducting more extensive engine repairs.
• Fluid Services: Beyond oil changes, this includes checks and replacements of transmission fluid, coolant, power steering fluid, and brake fluid.
• Suspension and Steering Repair: Addressing issues with shocks, struts, and steering components to ensure proper handling and ride comfort.
• Electrical System Diagnostics and Repair: Troubleshooting and fixing problems with batteries, alternators, starters, and other electrical components.
• Pre-Purchase Inspections: Offering thorough assessments of used vehicles for potential buyers.
• Vehicle Inspections: General health checks for vehicles to identify potential issues before they become major problems.
• Support for a Wide Range of Makes: They service a diverse list of vehicle brands, including Acura, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge/Ram, Fiat, Ford, Genesis, GMC, Honda, Hyundai, Infiniti, Jeep, Kia, Land Rover, Lexus, Lincoln, Mazda, Mercedes-Benz, Mini, Mitsubishi, Nissan, Rivian, Saab, Subaru, Tesla, Toyota, and Volkswagen, demonstrating their comprehensive capabilities.

The ability to handle "everything from oil changes, tire rotations, check ups, and new tires" highlights their role as a comprehensive solution for automotive needs, aiming to prevent small issues from becoming significant problems.

Brausen Family Automotive Repair stands out due to several key features that resonate strongly with its clientele:

• **Family-Owned and Operated:** This is a recurring theme in reviews, contributing to a sense of personalized service and trust. Customers feel treated "like family," which fosters long-term relationships and loyalty. Some customers mention being with the shop for "years" or even "over 20 years," indicating enduring satisfaction.
• **Transparent and Honest Communication:** A crucial feature highlighted by customers is their commitment to explaining "what repairs are needed" thoroughly and being "up front with the cost." They are praised for not trying to "pad the job for more money" and for providing "honest, open conversation." This transparency builds immense trust, which is a significant differentiator in the auto repair industry.
• **Fair and Reasonable Pricing:** Customers consistently mention "fair prices" and "reasonable quotes." Importantly, the shop has even charged "less than the original quote because the service didn't take as long as anticipated," demonstrating integrity and a commitment to fair billing.
• **Efficiency and Timeliness:** Reviewers note "fast service" and that work is completed "all in one day." They are "ready for me in advanced of appointment and finished the work early," indicating strong operational efficiency and respect for customer time.
• Exceptional Customer Service: Beyond technical expertise, the staff is described as "super helpful and easy to work with," "friendly," "polite and engaging," and going "above and beyond." This focus on the customer experience is a significant factor in their high recommendations.
• **Warranty Assistance:** A particularly noteworthy feature is their proactive assistance with warranty claims. They "make submitting repairs to warranty a breeze and will call to try and appeal denied items," a service that can save customers significant time and frustration. This dedication to customer advocacy sets them apart.
• **Nationwide Warranty:** Brausen Auto stands behind its work with a 24-month or 24,000-mile nationwide warranty on parts and labor, providing customers with added peace of mind.
• **Free Local Shuttle Service:** For added convenience, they offer a free local shuttle service, allowing customers to drop off their vehicle and get a ride to work or home.

While specific daily or weekly deals might vary, Brausen Family Automotive Repair effectively utilizes a combination of strategies to promote its services, emphasizing value and reliability. Their online presence indicates a dedicated "Specials" section on their website, where customers can find current offers. Common promotional approaches for businesses like Brausen often include:

• Discount Coupons: Reviews explicitly mention that Brausen "offers discount coupons on most services," such as a "$25 off any repair over $100" coupon. These coupons are likely distributed through local newspapers, direct mailers, or available on their website.
• Service Bundles: Offering packages for common services like oil changes and tire rotations, sometimes at a discounted rate when bundled.
• Loyalty Programs: While not explicitly stated, their long-term customer relationships suggest they may have informal or formal loyalty programs that reward repeat business.
• Online Presence and Reviews: Their strong positive reviews on platforms like Checkbook and CARFAX serve as powerful testimonials, attracting new customers through word-of-mouth and online reputation. Their "superior" overall rating from 92% of customers on Checkbook is a strong endorsement.
• Community Engagement: Being a family-owned business deeply rooted in the community, they likely engage in local events or support local initiatives, which indirectly promotes their business as a trusted community partner.

For local users in Roseville, directly checking the Brausen Family Automotive Repair website or calling them at (651) 488-8800 would be the best way to inquire about the most current promotions available for their vehicle service needs. The consistent praise for their fairness in pricing and willingness to offer discounts makes them an attractive option for budget-conscious consumers seeking quality automotive care.

In summary, Brausen Family Automotive Repair is not merely a place to get gas but a highly recommended "Auto Repair Station" in Roseville, MN. Its long-standing reputation (since 1969), family-owned approach, commitment to transparency, fair pricing, efficient service, and exceptional customer care, including assistance with warranty appeals, make it a distinguished choice for anyone seeking reliable and trustworthy vehicle maintenance and repair.