Braun's Automotive Service Inc

Braun's Automotive Service Inc, located at 701 N Central Ave, Marshfield, WI 54449, USA, is a well-established auto repair station that has been serving the communities of Wood and Southern Marathon counties since March 1996. Owned and operated by Kurt and Pamela Braun, this business has built a reputation for providing a wide array of automotive services and repairs. Customers can easily connect with them by phone at (715) 384-3312 or +1 715-384-3312. Their operating hours are typically Monday through Thursday from 7:30 AM to 5:30 PM, and Friday from 7:30 AM to 5:00 PM, with weekend closures, allowing for consistent service availability throughout the work week.

As an auto repair station, Braun's Automotive Service Inc offers a comprehensive range of services for both foreign and domestic cars and light trucks. Their expertise extends to various critical aspects of vehicle maintenance and repair. Core services include routine maintenance such as oil changes, tire services (including sales, rotations, balancing, and alignment), and comprehensive brake inspections and repairs. They specialize in diagnostics, utilizing their skills and equipment to accurately identify and address underlying vehicle issues. Beyond these, they provide general repairs for engines, transmissions, exhaust systems, and climate control (A/C) systems. As a NAPA AutoCare Center, they adhere to a strict Code of Ethics, pledging to perform high-quality diagnostic and repair services at a fair price, using quality NAPA parts. This affiliation also means they employ ASE-certified technicians in all areas of work performed, ensuring a high standard of technical proficiency. Additionally, Braun's Automotive Service Inc offers light to medium towing services, which is a significant convenience for customers experiencing roadside emergencies, as evidenced by a positive customer review.

The environment at Braun's Automotive Service Inc is designed to be professional and customer-oriented. Having been in business since 1996, the facility has undergone several remodels to enhance its functionality and customer experience. This includes modifications to allow work on higher vehicles and the relocation of the office to provide more space in the shop. The presence of owners Kurt and Pam Braun actively working in the business suggests a hands-on approach to management and customer interaction. As a NAPA AutoCare Center, the shop is expected to maintain a clean and organized workspace, fostering an atmosphere of reliability and trust. While specific details about a customer waiting area are not extensively publicized, auto repair stations of this caliber typically provide a comfortable space for customers while their vehicles are being serviced, often with amenities like Wi-Fi. The overall environment aims to provide a welcoming and efficient experience for all visitors.

A key feature of Braun's Automotive Service Inc is its commitment to customer satisfaction and the technical expertise of its staff. The fact that Kurt Braun, one of the owners, is a graduate of Mid-State Technical College for automotive repair and actively works on vehicles, alongside three skilled auto technicians who service over 2,500 vehicles annually, speaks to the depth of their technical capability. Their ASE certification further underscores their adherence to industry standards. Customer reviews, while mixed, highlight both strengths and areas for potential improvement. One outstanding review states: "I wish I could give more than 5!! My daughter is living up there (3 hrs away from home) for school. She lost power steering and the car went into 'battery save' mode at 6:15am on her way to work a 12 hr shift. I googled repair/tow shops and Braun's had great reviews. They were FANTASTIC! Towed it, fixed it, and had it waiting outside all before her 12 hour shift ended. Such great customer service. They made my mom heart relax... I can't thank them enough." This review exemplifies exceptional customer service, responsiveness, and efficiency, particularly in a stressful situation. It showcases their towing service, quick diagnosis, and timely repair, which are significant features for any auto repair station. The "great customer service" and ability to "make my mom heart relax" speak to their empathetic and professional approach. However, another review provides a contrasting experience: "Had work done on a car and the result was horrible fluid has been leaking since day one tried to get an appointment to fix it they offered an appointment 3 weeks down the road to say the least won't go there any more." This indicates that while many experiences are positive, some customers might encounter issues with the quality of work or appointment availability for follow-up repairs. This highlights the importance of consistency in service quality and post-repair support for all customers.

In terms of promotional information, Braun's Automotive Service Inc, as a NAPA AutoCare Center, often participates in national and local NAPA promotions. While specific current promotions are not explicitly detailed in the provided information, NAPA AutoCare Centers frequently offer various deals on services and parts. These can include seasonal discounts on maintenance packages, rebates on tire purchases, specials on brake services, or discounts on specific NAPA auto parts. They also emphasize their use of quality NAPA parts as part of their commitment to reliable repairs. Customers are generally encouraged to check the Braun's Automotive Service Inc website or contact them directly via phone to inquire about any ongoing specials or available coupons. Their membership in the NAPA AutoCare program implies that they are part of a network that often provides extended warranty coverage on qualifying repairs, which can be a significant promotional feature offering peace of mind to customers.