Brakes & More of Royal Oak

Located at 2500 W 14 Mile Rd, Royal Oak, MI 48073, USA, Brakes & More of Royal Oak operates as an auto repair station serving Royal Oak, Birmingham, Troy, and surrounding areas. You can contact them at (248) 435-6442 or via mobile at +1 248-435-6442. As a NAPA AutoCare Center, Brakes & More aims to provide comprehensive automotive care, leveraging the resources and standards associated with the NAPA network. However, customer experiences, as reflected in available reviews, present a mixed picture, highlighting both commendable aspects and significant concerns.

The environment at Brakes & More of Royal Oak would typically consist of a functional auto repair shop with several service bays for vehicle maintenance and repairs. As a NAPA AutoCare Center, they are expected to maintain a certain standard of cleanliness and organization. There is likely a customer waiting area where individuals can consult with staff and wait for their vehicles. The first review mentions "good conversation" and a "Great Candy Selection," which suggests a friendly and welcoming atmosphere where customers feel comfortable. However, the second review, detailing significant damage and a critical error, implies a less positive operational environment for that particular customer, raising concerns about the thoroughness of their work and internal quality control. A NAPA AutoCare Center generally emphasizes a professional environment, and while the positive review indicates this is achievable, the negative one points to inconsistencies.

Brakes & More of Royal Oak offers a wide range of auto repair and maintenance services, typical of a full-service NAPA AutoCare Center. Their expertise covers various aspects of vehicle care, aiming to maximize vehicle life and dependability. Key services include:

• Brake Service: As their name suggests, brake repair is a core specialization. This includes comprehensive brake inspections, brake pad and shoe replacement, rotor replacement, brake fluid flushes, hose and line replacement, and addressing hydraulic problems (like ABS and wheel cylinders) and emergency brakes. They emphasize the importance of working brakes for vehicle safety.
• Tune-Ups: General engine tune-ups, which might involve spark plug replacement, fuel system cleaning, and other components to ensure engine efficiency. The negative review explicitly mentions a "basic tune up," which unfortunately led to issues.
• A/C Services: Complete air conditioning testing and repair, including AC recharge.
• Lube, Oil & Filter Services: Standard oil changes with various types of lubricants and filter replacements, along with chassis lubrication.
• Engine Diagnostics: Utilizing diagnostic tools to identify and resolve issues indicated by a check engine light or other performance problems.
• Shocks & Struts: Inspection, repair, and replacement of suspension components to improve ride comfort and handling.
• Steering & Suspension Repairs: Comprehensive services for various steering and suspension components, including ball joints, steering linkage, bushings, and links. They also offer Monroe Shocks/Struts.
• Tire Sales and Service: They offer tires from trusted names like Cooper, Goodyear, Yokohama, and Carlisle, indicating they can assist with tire selection, installation, rotation, balancing, and repair.
• Hybrid Car Repair: This is a notable specialization, indicating their technicians are equipped to handle the unique systems of hybrid vehicles.
• Radiator & Cooling System Service: Including antifreeze/radiator system service, hose and belt replacement, and radiator fluid service.
• Transmission Repair: Maintenance and repair of vehicle transmissions.
• Exhaust System Repair: Addressing issues with mufflers and exhaust components.
• Preventative Maintenance: Offering 30K/60K/90K-mile factory services, ensuring vehicles receive necessary maintenance at key mileage intervals.

Brakes & More of Royal Oak highlights several features intended to assure customers of their quality and reliability:

• NAPA AutoCare Center Affiliation: This provides customers with a nationwide warranty of 36 months/36,000 miles on qualifying services, offering peace of mind.
• ASE-Certified Technicians: Employing ASE-certified technicians means the staff have undergone rigorous training and testing, demonstrating a certain level of competency in automotive repair.
• Family-Owned Business: Operating as a family-owned auto repair shop since 1996 suggests a commitment to community and long-term customer relationships.
• Specialization in Brakes: Their name itself indicates a core expertise in brake systems, a critical safety component of any vehicle.
• Hybrid Vehicle Repair Capability: This is a significant feature in the evolving automotive market, showing their adaptability to newer technologies.
• Customer Service (Positive Aspect): The first review praises Pam and Keith for "Great Service" and being "great," suggesting that when interactions are positive, they are highly appreciated.
• Fair Pricing (Positive Aspect): The "Great Price" mentioned in the positive review indicates that competitive pricing is a part of their offering.

However, the negative review reveals critical shortcomings that cannot be overlooked:

• Quality Control Concerns: The permanent damage to "heads and body" of the truck and the improperly plugged-in fuel line suggest serious lapses in workmanship and quality control, which are major red flags for an auto repair station.
• Potential for Severe Consequences: A disconnected fuel line leading to fuel loss downtown is a dangerous and inconvenient failure of service, highlighting the potential safety risks associated with inadequate repairs.

Brakes & More of Royal Oak, like many auto repair shops, offers various promotions to attract and retain customers. Their website lists several coupons and savings opportunities:

• General Service Discounts:
  • $20 OFF Air Conditioning Service: A useful discount for HVAC maintenance.
  • $20 OFF Check Engine Light Service: Encourages customers to address diagnostic issues without a high initial cost.
  • $20 OFF Antifreeze/Radiator System Service: For cooling system maintenance.
  • $15 OFF Any Brake Service Over $150: A specific discount for their core service, indicating value for more extensive brake jobs.
  • $10 OFF Any Brake Service Over $100: A more accessible discount for smaller brake services.
• Inspection Specials:
  • FREE Vehicle Multi-Point Inspection: A valuable service for overall vehicle health assessment.
  • $10 Front End Inspection: A low-cost option for specific suspension and steering checks.
• Fuel System Service: Offering a BG Fuel System Service for $179.95.
• Tire Rebates and Promotions: They also feature "Coupons & Savings" for tire purchases, including rebates from brands like Cooper, Hankook, and Yokohama, as well as a Military Discount.
• NAPA AutoCare Center Benefits: The 36-month/36,000-mile nationwide warranty that comes with services performed at a NAPA AutoCare Center acts as a significant promotional assurance of quality and peace of mind.

Customers are advised to visit their website or contact Brakes & More of Royal Oak directly at (248) 435-6442 to inquire about the latest promotional offers and to verify terms and conditions, especially given the mixed feedback on service quality. It is always prudent for customers to discuss the scope of work and pricing in detail before authorizing any repairs.