Brakes & More LV

Brakes & More LV, located at 2147 N Decatur Blvd #100, Las Vegas, NV 89108, USA, functions as an automotive repair shop within the "Auto Repair Stations" platform category. The establishment offers various services aimed at maintaining and repairing vehicles for the local community. For inquiries and appointments, customers can reach them by phone at (702) 690-7254 or via mobile at +1 702-690-7254. The owner, Alejandro, appears to be the primary point of contact and mechanic for the shop.

The environment at Brakes & More LV, as suggested by customer feedback, appears to be a smaller operation, likely a single bay or a few bays, where direct interaction with the owner/mechanic, Alejandro, is common. While one customer describes Alejandro as a "cool guy" who is "very friendly and great customer service," leading them to consider it their "main auto repair shop," another review paints a more challenging picture of customer interaction. This conflicting feedback suggests that the customer experience can vary significantly.

The critical review details a situation where a vehicle experienced a severe oil leak shortly after a major repair. The customer reported difficulties getting a prompt return call and, upon bringing the car back, was quoted a significant additional cost for a problem they believed should have been addressed or identified during the initial repair. The mechanic's alleged statement, "if I do an inspection on all cars and people just think I’m bargaining for more money.. so I opt not to do so. I only fix what I see," highlights a potential approach to diagnostics that might prioritize immediate visible issues over comprehensive inspections. This interaction reportedly escalated to a defensive stance from the mechanic, culminating in a dismissive interaction where the customer felt like "a number for his business adventure more than a client he cared about." This suggests that while some customers may experience positive and friendly service, others might encounter a more transactional or less accountable approach, particularly when complex or follow-up issues arise.

Based on the available customer reviews, Brakes & More LV provides a range of automotive repair and maintenance services, which fall under the umbrella of "Auto Repair Stations":

• Brake Checks and Service: As the name "Brakes & More LV" suggests, brake services are a core offering. A customer mentioned having their brakes checked, implying that the shop performs inspections, repairs, and replacements of brake components.

• Oil Changes: A basic but essential maintenance service, an oil change was performed for one of the reviewers, indicating that routine fluid maintenance is available.

• Alternator Replacement: One customer's extensive review details an alternator replacement, which also involved replacing two broken belts. This shows the shop handles more complex electrical and accessory drive system repairs.

• Crankshaft Seal Repair: The more problematic incident described involved a crankshaft seal issue. While the circumstances surrounding its diagnosis and repair were contentious, it indicates that the shop has the capability to address engine oil seal leaks, which can be labor-intensive repairs.

• General Mechanical Repairs: The issues described (alternator, belts, oil leak) suggest that Brakes & More LV undertakes various general mechanical repairs beyond just brakes and oil changes, addressing critical vehicle systems.

Brakes & More LV appears to operate with a focus on addressing immediate repair needs, possibly without always conducting comprehensive preliminary inspections, as implied by the mechanic's statement in one review.

• Direct Mechanic Interaction: Customers interact directly with Alejandro, the mechanic and owner. This can be a positive for some, offering a personalized experience, but can also lead to challenges if disagreements or complex issues arise.

• Reasonable Pricing (Initial Quotes): One customer noted "reasonable price" for an oil change and brake check, suggesting competitive pricing for routine services. However, the subsequent, significantly higher quote for the oil leak repair raised concerns about overall cost transparency and initial diagnostics.

• Specialization in Brakes: While they offer "More" services, their name suggests a particular emphasis or expertise in brake systems, which is a common specialization for many smaller auto repair shops.

A significant feature, or rather a point of contention, highlighted in the detailed review, is the apparent approach to diagnostics. The mechanic's alleged statement about not performing comprehensive inspections to avoid appearing to "bargain for more money" suggests a reactive repair philosophy—fixing only what is immediately visible or directly related to the initial complaint. This approach, while potentially keeping initial quotes lower, risks missing underlying or related issues that could lead to further problems and higher costs down the line, as was the case with the oil leak. For customers seeking a thorough diagnostic process that anticipates potential future problems, this approach might be a drawback.

As a local auto repair shop, Brakes & More LV likely relies on word-of-mouth and customer satisfaction for promotion. The available reviews offer a contrasting view of customer experiences:

• The positive review highlights:

  • Friendly and cool demeanor of Alejandro.
  • Good customer service for routine tasks.
  • Reasonable pricing for simple services like oil changes and brake checks.
  • Being considered a "main auto repair shop" by a satisfied customer.

• The negative review details:

  • Significant follow-up issues shortly after an initial repair.
  • Lack of immediate accountability for subsequent problems.
  • Concerns about the thoroughness of initial diagnostics and inspection.
  • Very high additional quotes for related issues.
  • Perceived unprofessionalism and dismissive attitude during conflict resolution.
  • Ultimately, the customer took their car elsewhere for a significantly lower overall cost for the combined issues.

This stark contrast in feedback suggests that potential customers should consider their specific needs and comfort level with the shop's operational style. While some may find the direct, no-frills approach effective for straightforward repairs, others might prefer a shop that prioritizes comprehensive diagnostics and clear accountability, especially for more complex and critical vehicle issues.

In conclusion, Brakes & More LV in Las Vegas, NV, positions itself as a local auto repair option primarily focused on brake services and general mechanical repairs like oil changes and alternator replacements. Operated by Alejandro, the shop has garnered both praise for its friendly service and reasonable pricing on basic jobs, as well as significant criticism regarding diagnostic thoroughness, accountability for post-repair issues, and customer service during disputes. Prospective clients are encouraged to weigh these varied experiences when considering Brakes & More LV for their automotive needs.