Bob Ferrando Ford Sales, Inc. Parts

Bob Ferrando Ford Sales, Inc. Parts, situated at 8868 W Ridge Rd, Girard, PA 16417, USA, operates as a crucial component of the larger Bob Ferrando Ford Sales, Inc. dealership, firmly rooted within the "Auto Repair Stations" category. While the name specifically highlights "Parts," this establishment serves as a comprehensive hub for genuine Ford components and plays an integral role in the dealership's broader service offerings. You can connect with them by phone at (814) 774-5678 or via mobile at +1 814-774-5678. Located minutes from Erie, PA, Bob Ferrando Ford aims to provide a complete automotive experience, from vehicle sales to long-term service and parts support, all underpinned by a commitment to customer satisfaction.

As part of a full-service Ford dealership, the environment at Bob Ferrando Ford Sales, Inc. Parts is designed to be professional, clean, and customer-friendly. The dealership as a whole emphasizes a welcoming atmosphere, as stated in their general description: "From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none." This suggests that the parts department, while a distinct area, would reflect this same dedication to a positive customer experience. Typically, a parts department within a dealership will feature a well-organized counter where customers can speak with knowledgeable staff, browse common parts, and place orders. The inventory area, behind the scenes, would be systematically arranged to ensure efficient retrieval of parts for both walk-in customers and the dealership's service technicians. For customers waiting for parts or service, the dealership often provides amenities such as a comfortable waiting area with Wi-Fi, complimentary refreshments, a business center, and sometimes even a kid's playroom, reflecting a focus on making the customer's visit as convenient as possible. The presence of ample parking and easy access on West Ridge Road contributes to the overall accessibility and convenience for local users.

As an "Auto Repair Station" that is part of a Ford dealership, Bob Ferrando Ford Sales, Inc. Parts primarily focuses on providing genuine Original Equipment Manufacturer (OEM) Ford parts. This is a significant advantage for Ford owners, as OEM parts are designed to fit perfectly and maintain the vehicle's original performance and safety specifications. The services and goods offered include:

• Genuine Ford Parts Sales: A comprehensive inventory of authentic Ford, Motorcraft®, and Omnicraft® parts for a wide range of Ford cars, trucks, and SUVs. This includes everything from engine components, brake parts, and suspension elements to filters, belts, and accessories.
• Parts Ordering: If a specific part is not immediately in stock, customers can easily order it, ensuring they get the precise component needed for their vehicle. Reviews mention the ease of picking up parts ordered online, indicating a streamlined process.
• Service Department Integration: The parts department works hand-in-hand with the dealership's extensive service center. This means that when a vehicle is brought in for repair or maintenance, the technicians have immediate access to the correct genuine parts, ensuring timely and proper repairs.
• Tire Sales: As part of their comprehensive offerings, they sell a wide range of tire brands, including Goodyear®, Cooper®, Dunlop®, Michelin, BFGoodrich®, Continental, Hankook, Bridgestone, Firestone, Pirelli, Yokohama®, Toyo®, and Nitto®. This provides customers with choices for various needs and budgets.
• Collision Repair Parts: They supply necessary parts for their collision repair center, ensuring that vehicles repaired after an accident maintain their structural integrity and appearance with genuine components.
• Accessories: Beyond essential replacement parts, they offer a variety of Ford-approved accessories for personalization and enhanced utility.

The focus on genuine Ford parts ensures that repairs and maintenance are performed to the highest standards, preserving the vehicle's integrity and value.

Bob Ferrando Ford Sales, Inc., and by extension its parts department, consistently receives high praise for several key features:

• Knowledgeable Staff: Customers frequently commend the staff for being "very helpful," "friendly," "insightful," and "eager to assist." This applies to both sales and service, suggesting the parts team also possesses deep knowledge of Ford vehicles and their components.
• Efficiency and Timeliness: Reviews often highlight fast and reliable service, with vehicles being repaired and returned promptly. The service department is described as being "run like a fine oiled machine," with efficient handling of appointments and timely completion of work. This efficiency likely extends to parts availability and order fulfillment.
• Customer-Centric Approach: The dealership's stated commitment to "Customer Service is second to none" is echoed in numerous reviews. Customers feel "treated very well" and note that the staff is "very considerate and professional." This dedication ensures that parts inquiries and purchases are handled with care and attention.
• Trust and Honesty: Many long-term customers express a strong sense of trust in the dealership, citing "honest work at a fair and competitive price." This trust is paramount when purchasing crucial vehicle components.
• Comprehensive Solutions: The integration of sales, service, and parts under one roof means customers can find everything they need for their Ford vehicle in one convenient location, simplifying the ownership experience. The ability to order parts online and pick them up easily further enhances convenience.

The overall customer experience suggests that the parts department at Bob Ferrando Ford Sales, Inc. is a well-integrated and highly efficient operation that prioritizes providing the correct, genuine parts in a timely and helpful manner, contributing significantly to the overall positive reputation of the dealership.

As a Ford dealership, Bob Ferrando Ford Sales, Inc. Parts actively participates in Ford's national and regional promotional programs, alongside their own dealership-specific offers. Current and ongoing promotions often include:

• Tire Rebates and FordPass® Rewards: They offer incentives such as rebates or bonus FordPass® Rewards Points on the purchase of four select tires from major brands. These programs encourage customer loyalty and provide financial benefits.
• Service and Parts Specials: The dealership frequently provides "Service Specials" and "Parts Specials," which can include discounts on specific parts categories (e.g., brakes, batteries, oil change components) or bundled service packages. These specials are often advertised on their website.
• FordPass® Rewards Program: This loyalty program allows customers to earn points on parts purchases and associated labor, which can then be redeemed for future services, parts, or even vehicle purchases. This is a significant long-term incentive for Ford owners.
• Warranties on Genuine Parts: Purchasing genuine OEM parts typically comes with a manufacturer's warranty, providing customers with assurance regarding the quality and durability of the components.

The value proposition of Bob Ferrando Ford Sales, Inc. Parts lies in its ability to provide access to genuine Ford parts, ensuring optimal performance and longevity for Ford vehicles. Combined with the expertise of factory-trained technicians in their service center and a strong emphasis on customer service, they offer a reliable and trustworthy solution for all Ford owners in the Girard and Erie, PA area, simplifying vehicle ownership and maintenance through a comprehensive, customer-focused approach.