Benfield Automotive

Welcome to Benfield Automotive, your local auto repair station situated at 2471 Norwood St SW, Lenoir, NC 28645, USA. As a part of the broader category of Auto Repair Stations, Benfield Automotive aims to provide vehicle owners in the Lenoir area with a range of services and potentially goods related to the maintenance and repair of their automobiles. You can reach them at (828) 572-2630 or their mobile number +1 828-572-2630.

When choosing an auto repair station, understanding the environment and the nature of services offered is crucial. Based on available information, it's important for local users to approach Benfield Automotive with a balanced perspective, considering both positive and negative feedback from previous customers. While specific details about the physical environment of the repair shop are not provided, it's typical for such establishments to have a service bay area equipped with the necessary tools and equipment for vehicle diagnostics, repairs, and maintenance. Customers can likely expect a reception or waiting area, although the ambiance and amenities are not described in the provided reviews.

The services offered at Benfield Automotive appear to encompass general car repair, with one customer mentioning they were told the shop specializes in Dodge vehicles. However, this claim was contradicted by the same reviewer's experience. Another reviewer specifically highlighted the expertise of their mechanics with Chrysler vehicles, suggesting a potential strength in servicing these makes. It's reasonable to assume that Benfield Automotive would offer common auto repair services such as engine diagnostics, brake repairs, oil changes, tire rotations, and potentially more complex services depending on their specialization and equipment. However, the specific scope of their services and the brands they expertly handle require further clarification, perhaps through direct inquiry.

Features that might attract local users to an auto repair station include the expertise of the mechanics, the use of quality parts, transparent pricing, efficient service, and positive customer interactions. One positive review praises the Chrysler mechanics as being the "sharpest around," "trustworthy," and "reasonable," suggesting these are key features of their service for certain vehicle owners. This positive feedback indicates a potential strength in their technical skills and fair pricing, at least in some instances.

However, it's essential to consider the negative experience shared by another customer. This review raises significant concerns regarding the professionalism of the staff, the accuracy of the initial diagnosis, potential damage to the vehicle while in their care, unsatisfactory handling of complaints, and allegations of improper business practices such as not providing receipts and threatening a lien despite payment. These are serious issues that prospective customers should be aware of and might want to investigate further before entrusting their vehicle to Benfield Automotive.

Promotional information is not explicitly provided in the given text. Typically, auto repair stations might promote their services through local advertising, special offers on routine maintenance, discounts for new customers, or guarantees on their work. Without any such information in the reviews, we cannot comment on any specific promotions Benfield Automotive might be running. Local users are advised to inquire directly about any ongoing specials or warranties when contacting the shop.

In conclusion, Benfield Automotive in Lenoir, NC, is an auto repair station that has received mixed reviews from its customers. While one reviewer praises their expertise with Chrysler vehicles and their trustworthy and reasonable service, another details a highly negative experience involving misdiagnosis, vehicle damage, unprofessional conduct, and questionable business practices. Local users considering Benfield Automotive for their car repair needs should carefully weigh these contrasting experiences and perhaps seek additional information or clarification before making a decision. It would be prudent to inquire about their specific areas of expertise, service guarantees, and billing procedures to ensure a satisfactory experience.